Russell & Smith Ford

A Pleasant Experience We buy a new car every 18-20 years. We usually dread this process and put it off as long as possible, but the zero percent financing was hard to pass We buy a new car every 18-20 years. We usually dread this process and put it off as long as possible, but the zero percent financing was hard to pass up. We just walked in and were greeted by Stephen Brooks. He was soft-spoken, polite and listened to what we wanted. We road-tested the first car he brought out and bought it. He demonstrated the new features and didn't overwhelm us with technospeak or talk down to us because we're in our 70s. Jason Lucas in Finance explained his information clearly and efficiently and didn't try to up-sell us. We're happy to recommend these gentlemen. More

great car buying experience We got our Ford Focus from Russell and Smith recently, and had the most pleasurable car buying experience possible! Bojan was the Sales Rep who helped We got our Ford Focus from Russell and Smith recently, and had the most pleasurable car buying experience possible! Bojan was the Sales Rep who helped us, and he was very helpful and efficient at his job. Also want to give a shout out to Jasmine Carrasco who helped us in a very timely and friendly manner with after sales. Highly recommend R&S, Bojan and Jasmine! More

Extremely satisfied F-150 buyer Great experience. Fifth vehicle purchased at R&S. The best experience yet. Ask for Kevin. Delivered everything they promised and went above and beyond Great experience. Fifth vehicle purchased at R&S. The best experience yet. Ask for Kevin. Delivered everything they promised and went above and beyond to keep their promises More

HAPPY INDEPENDENCE DAY I found myself car shopping on the 4th of July with my husband and happened upon Joe Rodriguez who was very customer friendly and helpful as we were i I found myself car shopping on the 4th of July with my husband and happened upon Joe Rodriguez who was very customer friendly and helpful as we were initially looking at 2016 Escapes but we found a 2017 we really liked and he advised us of incentives.After financing was worked out, he help us pair up the the I-phone and we drove away happily streaming instead of screaming! More

Superb Attention and Smooth Process My wife and I were very impressed with the service we received from the very beginning. We began our search online and began to call various dealersh My wife and I were very impressed with the service we received from the very beginning. We began our search online and began to call various dealership in search of our new car. Most of the calls we made were not good, we encountered people unwilling to help us. However, Russell and Smith Ford was different. Joe Rodriquez took our call and was willing to help us with our need and answered all our questions. He was courteous and professional. He made the experience easy and smooth. When we finally made it in to see the vehicle, he was nice to the whole family. Once we decided on the vehicle the paperwork to signing was a breeze. We were in and out at a reasonable time. We highly recommend the dealership and definitely have Joe Rodriquez help you out. A+++ service! More

Sam came thru for me big time I came in hoping to upgrade vehicles, and i knew it was a long shot, but the sales team, and Sam, my salesman, moved mountains to make things happen f I came in hoping to upgrade vehicles, and i knew it was a long shot, but the sales team, and Sam, my salesman, moved mountains to make things happen for me. as a mater of fact, they helped me get out from under a car that i was upside down on and got me a great deal on a great brand new fusion. More

Sam the man! This is the second time Sam and I have worked together to get me and my family in a new vehicle. He is super efficient, extremely friendly, and will This is the second time Sam and I have worked together to get me and my family in a new vehicle. He is super efficient, extremely friendly, and will always work to get you the best deal. My favorite part about working with Sam, is that there is no BS. Straight to the point of getting you in the ride you want at the price that you can afford. Always a pleasure doing business with Sam. More

Joe - The Best Sport I went to Russel & Smith Ford feeling a bit apprehensive because the last dealership where I test drove a car was absolutely terrible. However, that w I went to Russel & Smith Ford feeling a bit apprehensive because the last dealership where I test drove a car was absolutely terrible. However, that was quickly forgotten as I got to work with Joe R.! He was fantastic! He listened to what I was looking for in a reliable, CPO Ford Explorer Sport, as well as respected me and my wishes! The entire process was like working with an old friend. I left not only with a new vehicle, but I also left knowing that I would be back in the future to work with Joe! More

Yay for my first car! Thank you Joe!! A friend referred me to Joe R. in buying my first car ever and it was the best decision I made. All my questions and concerns were answered promptly. A friend referred me to Joe R. in buying my first car ever and it was the best decision I made. All my questions and concerns were answered promptly. Since I had no experience or what to expect in purchasing a vehicle, Joe was patient enough to walk me through the process and I ended up with a great Honda! Very attentive and informational. This is the guy to go to if you're a first-timer or just looking for a new addition. More

Almost perfect! Dealt with Joe R. In Leasing an F150 XLT, who was awesome! Very attentive. Turned alittle bit sour when we came to signing the documents as my monthly Dealt with Joe R. In Leasing an F150 XLT, who was awesome! Very attentive. Turned alittle bit sour when we came to signing the documents as my monthly payment was more than I agreed on. In Joes defense we originally discussed what I wanted 2 days prior and I hadn't brought it up that day. My wife wasn't willing to stay at the dealership any longer, so I agreed to the higher payment, which has left a sour taste to the deal. Aside from the miscommunication, good experience. More