Russell & Smith Ford

Excellent Russell & Smith Ford is the best dealership to buy a car. Everyone there is so nice and sweet especially Connie and a beautiful young lady Selena. Con Russell & Smith Ford is the best dealership to buy a car. Everyone there is so nice and sweet especially Connie and a beautiful young lady Selena. Connie ford will always have a customer out of my family and I. And the young lady Selena has a bright future first meeting her anybody could & would fall in love, smart sweet and very beautiful. I'm a very happy. More

Worst Car Buying Experience of my life! On Saturday, February 25, 2017, my husband and I spent 5 hours sitting in this dealership trying to buy a 2007 Kia Sedona. We knew the veh of my life! On Saturday, February 25, 2017, my husband and I spent 5 hours sitting in this dealership trying to buy a 2007 Kia Sedona. We knew the vehicle we wanted. We were initially pleased with our experience. After the test drive and we decided we wanted the van, everything started going downhill. The paperwork took much longer than it should have, in large part due to our salesman, Muhammed, who everyone repeatedly told us was new. We tried to be patient, everyone has to learn. It soon became obvious that Muhammed had no clue what he was doing. We were shuffled from one seating area to another. We finally completed the paperwork with someone else. We were then told that the van was being detailed. So we waited. Two hours later, after being told multiple times that it was almost finished, we were told that there was a mix up and the van was being fully detailed. Then we were told the van needed to pass the final inspection before they could release it. By this time, the garage was closing, so a man named Jim told us he would give us a loaner and that our van would be delivered to us Monday, February 27. By 1:00 p.m. Monday afternoon, we had heard nothing. I called 3 times, my husband called once. Finally, around 3:30, Muhammed called me back. I was told the van would be ready in about an hour and half. At 4:53 p.m., Muhammed called to tell me he was on his way to my office building with the van. After Muhammed left in the loaner car, I realized he had left the remote to a Lexus in my new van. I then pushed the overhead button to open the sunroof and the entire section of plastic and buttons fell down and just dangled. I realized that someone had broken the plastic surrounding the buttons in two places. When we test the van, I pushed all the buttons. The overhead plastic was not broken. All the buttons worked. Nothing was broken. The sliding door on the driver side was not working properly and we were told they would fix it. The door is still not working. On Tuesday, my husband took the van back to the dealership to try and get them to fix what they broke. No one would even talk to him. He said people were literally running away from him. I understand that you buy a used car as is. When we bought the car and signed the paperwork, we were happy with the condition it was in. I fully expected them to fix what they broke. I emailed the General manager, Anson Jones and have heard nothing. Horrible customer service and they don't seem to understand the definition of truthful. Go somewhere else. It will save you boat loads of time and frustration. More

Worst buying experience ever I found a used truck on cars.com that was being offered by this dealership. When I called them inquiring about the truck they said they'd email me an I found a used truck on cars.com that was being offered by this dealership. When I called them inquiring about the truck they said they'd email me an out the door price. When they sent this it was several thousand more. I called and they said the truck was priced incorrectly and Allah was very unprofessional to say the least. I had to continually call and text Brandon the sales guy for pictures of the truck with very poor return communication. I texted him twice to confirm that truck was a short bed but he never replied, I then called and he said he was standing in front of the truck and that it is indeed a short bed. I fly from AZ to TX to get the truck and when I get there the truck is a LONG BED! After several hours of being pushed to the side as they help other customers I finally get a discussion. Daniel a manager acknowledges that he is positive that Brandon made a mistake. The made it very clear that they would not pay to fly me back home nor my flight expense to get it there to find that the truck was not what they had sold me on. The pictures they kept sending me were at terrible angles so you couldn't tell and that's why I kept asking to make sure. Keep in mind I just spent $560 on a ONE way plane ticket! So I was stuck making a decision if I should fly back home and have to have came out of pocket for over $1,000 or if I should just accept the truck not being what I wanted nor was told it was. I told them that I would like for them to take $1,000 off the price of the vehicle because that's what it would have cost them to fix their mistake ethically by paying for my flight out there and back because their salesperson misled me and gave me the wrong information which not only cost me hundreds of dollars to get there but also my time. They were still once again refusing to do that and said that they would knock $500 off the price of the truck but if I did not buy the truck I would be on my own to get back home and all expenses that come along with that. This is the absolute worst buying experience I have ever had and I cannot believe the people that act in this fashion can stay in business. I highly advise that if you are shopping for a new or used vehicle that there are many many other places in the city of Houston to buy a vehicle and to avoid this dealership at all costs. More

Absolutely love our smooth Ford Explorer- Gascar We highly recommend Russell and Smith. The experience we had with Joe Rodriguez and Stephen Brooks was Proffesional and Friendly. Both were very atten We highly recommend Russell and Smith. The experience we had with Joe Rodriguez and Stephen Brooks was Proffesional and Friendly. Both were very attentive the whole experience went so smooth. Defitnetly referring family and friends. Our next vehicle is a Ford Truck. We will be back! Thank you Russell and Smith! Joe and Stephen deserve a 10 with a plus! More

One of kind car from a one of a kind dealership! I spent last year (2015) doing everything to get my hands on the new Shelby GT350 and was let down by 2 dealerships back to back. Last Friday I rando I spent last year (2015) doing everything to get my hands on the new Shelby GT350 and was let down by 2 dealerships back to back. Last Friday I randomly stopped by Russel & Smith Ford and was greeted by Roy Guillory shortly after walking in the door. I can't even begin to explain how easy, painless and enjoyable he and his finance team made my experience, not to mention how friendly the rest of the sales staff was as well. If you want a no hassle, straight forward car buying experience with a staff that truly cares about making the customer feel comfortable and happy with their overall experience, go talk to Roy, he'll treat you like family. More

Such a great experience Nathan was a great salesman he made sure I was cool and made sure I was comfortable. I'm sending my boss this weekend!!!!!!!! Keep up the great work a Nathan was a great salesman he made sure I was cool and made sure I was comfortable. I'm sending my boss this weekend!!!!!!!! Keep up the great work and great customer service. More