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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
October 14, 2017
Great team Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my specifications. Tried several other dealers in town but ended with Russel and Smith bc of their incredible customer service. I highly recommend Stephen Brooks and this dealership. More
by Jackie
Employees Worked With
Stephen Brooks
June 17, 2017
Horrible day at this dealership service department I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go to a nearby Ford Dealership and have a used car inspection done before I purchase the car. So before flying to Houston from Nashville I made an appointment to do just that. When I arrived they did not have my appointment and the Service advisor said he didn't even know what a used car inspection was. It went downhill from there. When they made a report on it, no one came and told me my car was ready, no one read over the report with me until I brought it to a managers attention and even then he missed half of the really important information on the sheet and I had to go back and ask for things as I read thru it. It was like pulling teeth to get anyone to assist me there. There was one really nice young advisor that helped me sync up my bluetooth with the car before I drove off otherwise it was a horrible experience and I would advise if you need a Ford service department never go to Russell and Smith at 3440 South Loop West. The advisor that helped me - Tyrone Perry was new so I would give him a break but he rolled his eyes, made big sighs like I was wasting his time, not helpful, no service customer communication and no assistance unless I pulled it out of him. I don't know how he is going to last with no skills or talent to help his customers. Maybe that is a failure of his manager and dealership for not training him appropriately before placing him in that position More
by Ford driver
Employees Worked With
Tyrone Perry
June 10, 2017
Stephen with a pH Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car e Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car experience were like this. Honest service. Ford F-150 best truck hands down More
by David Gayle
Employees Worked With
Stephen Brooks
June 07, 2017
The Most Hassle Free and Transparent Car Buying Experience! Stephen Brooks was fantastic to work with on our purchase of a used car for our son. He was very courteous, diligent and candid about our selection of Stephen Brooks was fantastic to work with on our purchase of a used car for our son. He was very courteous, diligent and candid about our selection of vehicle. He also exhibited great product knowledge not only about Fords, but other vehicles on the lot. My wife and I felt that he was really working with us to find a solution to our needs, rather than sell us on a particular car. This enabled a trust and rapport to be built that made it easy for us to make a decision. Also, our son is over-the-moon excited with his new car! More
by G Wyche Jr
Employees Worked With
Stephen Brooks
May 16, 2017
Easiest Car Buying Ever Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him in th Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him in the future. More
by Aaron A.
Employees Worked With
Stephen Brooks
May 15, 2017
They were awesome Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing. Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing. More
by Storm
Employees Worked With
Stephen Brooks
April 30, 2017
Fantastic Service I contacted Stephen when I decided I wanted to purchase an Explorer. When we came into the lot he had already pulled two vehicles for us to look at. I contacted Stephen when I decided I wanted to purchase an Explorer. When we came into the lot he had already pulled two vehicles for us to look at. Obviously he listened to exactly what we wanted because the features and package was perfect. We drove out of there with a new Explorer and I absolutely love it. We had Chad in financing and he made the process as painless as buying a new car can be! Both were absolutely fantastic and I will be back in the future! Thank you Russell & Smith! More
by Alb08
Employees Worked With
Chad, Stephen Brooks
April 28, 2017
Service The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light came The purchase of my car went very well, no issues at all. But the service department is another story. At 19,000 miles the service engine light came on and when I got to the service department I was told they could not look at my car I would need to schedule an appointment. Hard to understand how at 8am in the morning they were booked for the day. Also harder to understand they could not even have quick look at let me know if the car was ok to drive until I could fit into the schedule for repair. I left he dealership, and drove to another Ford service department. They quickly looked at my car and told me I was ok to drive. Also scheduled an appointment to come back the next day. They found the issue, made the repair and had me in and out of there within a couple hours. More
by jean
Employees Worked With
not sure the name of the servie Tech
April 27, 2017
Great Experience Stephen Brooks worked very hard and very fast to get me the best deal on my new car. He was friendly and communicated back and forth with me so I kne Stephen Brooks worked very hard and very fast to get me the best deal on my new car. He was friendly and communicated back and forth with me so I knew what was going on and what I needed to do. I highly recommend this dealership. More
by Treese
Employees Worked With
Stephen Brooks
April 27, 2017
PH is an awesome salesmen! I will always buy from him. He doesn't hesitate to take time to show me a feature or any other question about my vehicle. I will always buy from him. He doesn't hesitate to take time to show me a feature or any other question about my vehicle. More
by Marine35
Employees Worked With
Stephen Brooks
