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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
August 01, 2018
4 Stars Service The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have don The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have done before. :-( More
by Greer
Employees Worked With
Ryne Smith
July 29, 2018
No complaints Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys More
by Patrice
Employees Worked With
The shuttle driver shalaomon I think, Drew Bethel
July 26, 2018
License Tags Steve took care of the tags and stayed late to make sure he put them on. He was prompt in answering my texts and getting back to me. Steve took care of the tags and stayed late to make sure he put them on. He was prompt in answering my texts and getting back to me. More
by Glenda303
Employees Worked With
Steve Tillett
July 25, 2018
Car Won’t Start When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car was ready for me to pick it up. More
by Hunt
Employees Worked With
Lee Guillory, Nathan Smith, Ryne Smith
July 21, 2018
Always the best. Russell and Smith is the best dealership around. From sale to service, top of their game. I've bought 5 cars from them and referred friends and family Russell and Smith is the best dealership around. From sale to service, top of their game. I've bought 5 cars from them and referred friends and family- customer for life. More
by shugabeet1
Employees Worked With
Steve Tillett
July 21, 2018
Always Satisfied The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time fr The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time frame.Thank you guys! More
by RJ
Employees Worked With
Keith Black
July 21, 2018
Highly recommended dealership Satisfied with my purchase! Great place to go I recommend sales person Yulissa Barradas, she was helpful and knowledgeable throughout my car shopping Satisfied with my purchase! Great place to go I recommend sales person Yulissa Barradas, she was helpful and knowledgeable throughout my car shopping process , great prices too More
by Lizachp
Employees Worked With
Yulissa Barradas
July 19, 2018
Air Conditioner Service was fast and problem was resolved. Informed me that if I had the problem again, to be sure and bring the car back for more test. Service was fast and problem was resolved. Informed me that if I had the problem again, to be sure and bring the car back for more test. More
by bunny630
Employees Worked With
Keith Black, Sergio Gonzalez
July 16, 2018
Great Thank you,the sales person is incredibly and everything was smooth,the place so clean and all the employees very nice and courteous, great experience Thank you,the sales person is incredibly and everything was smooth,the place so clean and all the employees very nice and courteous, great experience More
by La Pops
Employees Worked With
LORENA AGUIRRE
July 16, 2018
Disappointing I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. T I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. The statement of work showed the set price included rotating tires. The service tech did a multipoint inspection which included turn signals. I knew that a rear turn signal was out. The multi point inspection said all turn signals worked. I told the service advisor. He simply said "Oh." No offer to do anything about it (even though two mechanics were sitting in the office next to him). I next went to the auto part store and bought a bulb to change my own tail light. The summary of charges states that a brake system flush was recommended but not performed. The service advisor never said anything to me about that. Moreover, the written recommendation inconsistently states that the brake fluid was "dirty" and that your records show that the maintenance is recommended. Perhaps based on mileage? When I arrived the service advisor told me to wait in the waiting area and he would let me know when my truck was done. After a long time with no word, I went out and my truck was at the front of a line of 4 cars waiting to be picked up. The truck was dry after the car wash and there were big puddles on the ground as though the truck had been sitting there for a while. The service adviser told me that he had been busy and was going to get to me. At the time there were four other advisors and two mechanics sitting in the quick lane service office. Some one might have let me know. More
by Fred
Employees Worked With
Ryne Smith
