Russell & Smith Ford

Efficient and Helpful Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answ Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answered and addressed without a problem. Ryne was friendly and courteous. More

Once again great service Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the inf Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the information and had me out in just a few minutes. Kept me informed during Saturday of progress and that parts had to be ordered. Parts came in on Monday and my car was ready my Monday afternoon. Once again great service and customer support from Russel & Smith Ford and Keith Black. More

ON TIME SERVICE IT WAS GREAT WAITING AREA WAS NICE FRIENDLY PEOPLES AND GOOD BEARAGES WAS READY ON TIME PRICE WAS FINE AND THEY CLEANED MY TRUCK. THANKS IT WAS GREAT WAITING AREA WAS NICE FRIENDLY PEOPLES AND GOOD BEARAGES WAS READY ON TIME PRICE WAS FINE AND THEY CLEANED MY TRUCK. THANKS More

Interior issues They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of m They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of my vehicle. More

Quick and Customer-Focused The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spac The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spacious. More

Ease and Precision It was a pleasure working with Eric. His patience was invaluable on the sales floor! After locating the Edge I was really happy with Peter made the fi It was a pleasure working with Eric. His patience was invaluable on the sales floor! After locating the Edge I was really happy with Peter made the financial process a pleasant experience! I sincerely enjoyed my Russell and Smith Experience! More

Best service ever! I called and spoke with Lance about the problem I was experiencing with my vehicle, and he told me to bring it in for testing. The next morning I was I called and spoke with Lance about the problem I was experiencing with my vehicle, and he told me to bring it in for testing. The next morning I was greeted by Don. Once I spoke to Lance, Don said he would get right on it. My wait time was reasonable and I left satisfied with no complaints. I am always pleased with their service! More

excellent I dropped off my F 150 for it's oil change at 7:00 am and walked to Denny's next door, received a call in 25-30 minutes to come pick it up !! Great pe I dropped off my F 150 for it's oil change at 7:00 am and walked to Denny's next door, received a call in 25-30 minutes to come pick it up !! Great person helped me was ready on time see you again in 5000 miles.... More

Great Service This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care of all my vehicles. More

Overall Good Service I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, but Drew was very nice, did what he good to get me a lower cost rental car, and found a coupon to use toward my total bill. My only concern was the lack of communication on the status of my car. I was told it would be done Monday, but never heard anything. I called and left a message around 5:00 pm, that day, but no follow up. Also some items that were to be fixed are still a problem (i.e. windshield wiper still not cleaning well, car still says "shift to park" when it's turned off and in park. When you spend almost $3,000, it should be good as new. I will still bring my car back to R&S in the future, as everyone is very nice, but will be more vigilant on checking on work done to my car. More