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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
September 06, 2018
Service My windshield wiper stopped working, I stopped by the day before I was scheduled to begin 33 days of radiation therapy. I explained the situation an My windshield wiper stopped working, I stopped by the day before I was scheduled to begin 33 days of radiation therapy. I explained the situation and the service advisor took the car back for an assessment of the issue. The shop was busy, however, it came back to corrected. I really appreciated The young man’s compassion. More
by Aojore
Employees Worked With
Drew Bethel
September 03, 2018
Quick, thorough service. I had to get in and out quickly and they were friendly and fast. I have used them before and was happy with both the speed and professionalism of the I had to get in and out quickly and they were friendly and fast. I have used them before and was happy with both the speed and professionalism of the employees. More
by Mike Morgan
Employees Worked With
Abraham Nino
September 02, 2018
Quality care! I was told what to expect, including the cost. Russell & Smith lived up to what they promised. I was told what to expect with the 60,000 mile service agreement and the individual steps in the proc Russell & Smith lived up to what they promised. I was told what to expect with the 60,000 mile service agreement and the individual steps in the process. I was called at home when each "surprise" was found and was consulted on doing any additional work. I appreciate being contacted. More
by Kenneth
Employees Worked With
Ryne Smith
September 01, 2018
Easy and quick. They got me in and out in a timely manner. They did an excellent job. Loved the car wash at the end. It was a great experience. They got me in and out in a timely manner. They did an excellent job. Loved the car wash at the end. It was a great experience. More
by David1980
Employees Worked With
Lance Armer
September 01, 2018
Avoid if you can. Anywhere else is better than this place. After my experience today, I will never come back. I had a corroded battery cable that needed to be replaced. Anywhere else is better than this place. After my experience today, I will never come back. I had a corroded battery cable that needed to be replaced. I was prepared to spend quite a bit due to the fact that Ford engineers made the asinine decision to make it that you could not replace individual terminals on the cable. That was fine. Background info: 2014 with 21k miles. The average cost of a battery cable replacement should be around $300... maybe $350. I ended up paying a lot more than that. Labor costs are absolutely ridiculous but what is even more ridiculous is that parts are listed cheaper on the Russell and Smith Ford Parts page and they will not honor those prices. Trust me. I tried and even showed the "service advisor" who said Parts would not budge on the cost. Service advisor said he made up the difference on the cost of the part from subtracting from the cost of labor. If that was the case, labor would have been astronomial. The part that I had replaced DLZ3-14300-D is listed as $146.29 but I was charged $267. Here is the real kicker, the MSRP List Price on their own website is $237.49 before their discount. They also recommended I buy a battery, which I do need. They quoted it as $150. Again, more expensive than their parts website. A BXT-65-750, 750 amp battery, is $116.44 on their website. I refused the battery and will purchase elsewhere. Check it out for yourselves. Type Russell Smith Ford Parts in google and look it up for yourselves. Russell & Smith Ford hosed me and will most likely hose you too. Learn from my mistake. Go anywhere else but here. I would hope to receive the difference in cost in parts and a reasonable rate on labor but that will probably not happen. I regret even buying my truck from this dealership four years ago. More
by Cleante
Employees Worked With
Drew Bethel
August 31, 2018
Excellent! Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommen Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommend 100%. More
by Littleheart
Employees Worked With
Glenn Gregory , Shane Worsham, Desiree Abbott-Burba, Bryan Foster, Keith Black
August 29, 2018
F150 maintenance Drew was friendly and professional. He called when he said he would and everything was ready when I picked up my truck. Thank you! - Annette Drew was friendly and professional. He called when he said he would and everything was ready when I picked up my truck. Thank you! - Annette More
by Alonzo923
Employees Worked With
Drew Bethel
August 24, 2018
Great effort Bryan and Keith both made every attempt to lighten what is always a unpleasable time. No one like to wait on a vehicle repair as it takes away from ou Bryan and Keith both made every attempt to lighten what is always a unpleasable time. No one like to wait on a vehicle repair as it takes away from our busy everyday schedules. As parts for repairs often run late on arriving today was no exception. Bryan made every effort to see to it that my truck was completed by 4pm and did just that. Thanks again for the help and support from both service managers and If I need assistance again I will be giving you a call. Joe. More
by joe
Employees Worked With
Bryan Foster, Keith Black
August 24, 2018
FAST SERVICE It was great driving in at 4:30 getting the oil changed and tires rotated in 40 minutes! He gave an update half way. Very professional. It was great driving in at 4:30 getting the oil changed and tires rotated in 40 minutes! He gave an update half way. Very professional. More
by Ford123
Employees Worked With
Eric Gonzalez
August 24, 2018
Defective Ford Escape - Not Repaied after 3 Appointments I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal panel catches on the door frame and rips the panel off of the door when it is opened. I have taken the car into the dealership 3 times for this. The panel has been re-attached three times and each time the problem as re-occurred. They now tell me that the car must go into the body shop for at least a couple of days. I work in Clear Lake - 40 minutes away form the dealership. I asked about the cost and if they would provide a rental vehicle. The service manager advised me to call Ford Motor Company direct to get this approved. It seems as if, given the problem and history, this should have been the responsibility of Russell & Smith. More
by Needs Repair
Employees Worked With
Drew Bethel, Keith Black
