Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
661 Reviews of Russell & Smith Ford
September 19, 2018
Very Helpful Thank you for taking such quick care of our issue with our Ford Explorer. Battery replaced, oil change, fixing my engine cover and all my questions an Thank you for taking such quick care of our issue with our Ford Explorer. Battery replaced, oil change, fixing my engine cover and all my questions answered. More
by Clewis
Employees Worked With
Abraham Nino
September 19, 2018
Ford Taurus warranty repair Made an appointment with Bryan Foster for 7am on Monday morning. Bryan greeted me and asked me a few specific questions about the issue at hand. He as Made an appointment with Bryan Foster for 7am on Monday morning. Bryan greeted me and asked me a few specific questions about the issue at hand. He asked me to wait in the customer lobby and shortly before noon he informed me the car was ready. The noise that I could hear when I went over speed bumps is now totally gone, so I am completely satisfied. More
by bernnava
Employees Worked With
Bryan Foster
September 18, 2018
Excellent service! They did what was promised, in the timeframe promised, and no surprises. I has zero wait time. They greeted me at the door and explained the process They did what was promised, in the timeframe promised, and no surprises. I has zero wait time. They greeted me at the door and explained the process.I highly recommend!! More
by Hutson
Employees Worked With
Nino, Morgan, Abraham Nino
September 17, 2018
5000 mile service Brought my 2018 Mustang in for 5000 mile service and was greeted by Nathan Smith. He was very courteous and noted my first service was free. Great n Brought my 2018 Mustang in for 5000 mile service and was greeted by Nathan Smith. He was very courteous and noted my first service was free. Great news! More
by Stang man
Employees Worked With
Nathan Smith, Nathan Smith
September 16, 2018
Recall work I scheduled recall work and this dealership was timely, professional, and courteous. I only planned to have one recall repair done, but Drew notified I scheduled recall work and this dealership was timely, professional, and courteous. I only planned to have one recall repair done, but Drew notified me of another new recall that I was unaware of. They got my car in and out efficiently and took care of both issues. More
by RJ217
Employees Worked With
Drew Bethel
September 14, 2018
EXECELLENT EXCELLENT SERVICE AND VERY PROFESSIONAL. PERSONNEL . WAIT TIME WAS GREAT FOR SERVICE.. SERVICE WAS GREAT, THE VEHICLE WAS RETURNED NICE AND CLEAN AN EXCELLENT SERVICE AND VERY PROFESSIONAL. PERSONNEL . WAIT TIME WAS GREAT FOR SERVICE.. SERVICE WAS GREAT, THE VEHICLE WAS RETURNED NICE AND CLEAN AND READY TO ROLL. More
by david
Employees Worked With
Connie Ford, Nathan Smith
September 14, 2018
Good experience Drew was very professional and polite. He explained every thing very well. My only observation is that after I was told that the car would be ready Drew was very professional and polite. He explained every thing very well. My only observation is that after I was told that the car would be ready around midday, I have to call by 5pm because I didn't receive any call during the day. But other than the drop-off and pick-up was very easy. More
by ER
Employees Worked With
Drew Bethel
September 13, 2018
Pleased with the service Service: My previous car (not a Ford product) was flooded and totaled in Hurricane Harvey and we replaced it with a previously owned Ford Escape. Th Service: My previous car (not a Ford product) was flooded and totaled in Hurricane Harvey and we replaced it with a previously owned Ford Escape. This was the first maintenance required since the purchase, and I wanted a location fairly close that would provide good service. Abraham Nino, at Russell-Smith Ford, was very helpful. I plan to continue having car maintenance done at this location. More
by Found the place for my Ford Escape
Employees Worked With
Abraham Nino
September 09, 2018
Friendly Went well though my truck was in the driveway for 10 minutes (and 20 minutes after promised time) and I had to ask if it was ready. Went well though my truck was in the driveway for 10 minutes (and 20 minutes after promised time) and I had to ask if it was ready. More
by Dave
Employees Worked With
Keith Black
September 06, 2018
Fast and Friendly Service This is the only place my family and I take our Ford vehicles for routine maintenance. Staff is always helpful and the techs are very knowledgeable. This is the only place my family and I take our Ford vehicles for routine maintenance. Staff is always helpful and the techs are very knowledgeable. More
by rishia91
Employees Worked With
Abraham Nino
