Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Was able to get in quickly to have techs look at underside of car for noise. Problem fixed and on my way faster than I anticipated. Always have good service from my service department advisor Chris. underside of car for noise. Problem fixed and on my way faster than I anticipated. Always have good service from my service department advisor Chris. More

To my knowledge this dealership do not have customer loaner cars, yes, dead electrical problem happened on weekend, dealership did not stock battery for this jeep. Per looking up problem on pc, seems it loaner cars, yes, dead electrical problem happened on weekend, dealership did not stock battery for this jeep. Per looking up problem on pc, seems it is a common problem, I hope Chrysler can figure it out for the future. More

In the 30 years I have been driving, the service team at RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team not so much. As my previous lease was about to expire, I was exploring options to buy or refinance. The salesman pushed for another lease, which I did not want, and offered few options. More

I was well treated and helped. I am very pleased, I will come back for sure! I am very pleased, I will come back for sure! More

One hundred ninety five dollars an hour for labor is too much to diagnose something that will take over an hour and that’s nots parts and labor to fix it. The parts would have to come from a Ford dealer shi much to diagnose something that will take over an hour and that’s nots parts and labor to fix it. The parts would have to come from a Ford dealer ship or the vehicle may have to go to a Ford dealership to get fixed. More

Straight forward pricing. Low sales pressure and great customer service. I will purchase from them again. Low sales pressure and great customer service. I will purchase from them again. More

Thanks for your high quality fast service! I like car wash service after oil change. I like car wash service after oil change. More

Your employee Ally is one of a kind. You should reward her. If you don’t someone else will, she is that good.. She helped us coordinate and get our repair completed. She knew we were f You should reward her. If you don’t someone else will, she is that good.. She helped us coordinate and get our repair completed. She knew we were from out of town and helped us get a solution. While she worked with us she helped a number of your other customers and always with a friendly, positive, upbeat attitude. This kind of employee is pure gold for any company. The only additional comment is I understand why you charge 3% more to use a credit card. It is not a new concept. However, it is a negative concept and your staff and deakership come across as negative trying to explain it. Why not make it a positive experience. Set your pricing up that the price includes that cost if someone uses a credit card. But, offer the customer a DISCOUNT to pay in cash, check, debit card etc. then you turn a negative into a positive by offering the customer an option to pay less if they use cash, check or debit card. More

Bryan was courteous and knowledgeable. The waiting time was acceptable. The overall experience was above expectation. The waiting time was acceptable. The overall experience was above expectation. More

Good experience! Service performed professionally. Wonderful to have the Uber ride home. Will continue to use Russ Darrow. Service performed professionally. Wonderful to have the Uber ride home. Will continue to use Russ Darrow. More