Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

They don’t rotate tires properly they didn’t wash the vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel when they prepped the vehicle at time of purchased and said they didn’t do it we must have did it. Really they said that. Still doesn’t have all the screws in front door panel now with 96,000 miles Worst dealership I have ever dealt with I purchase a new vehicle every year, one year for my wife next for me and they will never sell us another vehicle again they can pound sand will never buy another car or truck from them. Recommendation never buy from this dealership Russ Darrow in Madison Wisconsin More

Great Service On Jeep Grand Cherokee My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providin My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow. More

Brought my car in #6 cylinder misfire, $344 later was told needed a complete valve job, took it to another shop, $500 cleaned out injectors and valves also fixed pinion seal, darrow complete waste of mon told needed a complete valve job, took it to another shop, $500 cleaned out injectors and valves also fixed pinion seal, darrow complete waste of money! More

Great service today! Great service today. Oil change, tire rotation, vehicle inspection, and a free wash. It was very busy, but still received my service in a timely manne Great service today. Oil change, tire rotation, vehicle inspection, and a free wash. It was very busy, but still received my service in a timely manner. Thank you! More

Great customer service Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have always been great for other maintainer and repairs too. More

Great amazing people They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with e They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with every and any question I have and never blink an eye to help me and listen More

Ian Johnson, Service Writer was very helpful, the work was done on time, additional issues were identified during the process, Ian offered less expensive options to tell resolve the problem, great follow was done on time, additional issues were identified during the process, Ian offered less expensive options to tell resolve the problem, great follow up, no issues. More

Slow Service The parts department is great. The service department is fine if you keep your expectations low. Brought car in for two items and was happy they were The parts department is great. The service department is fine if you keep your expectations low. Brought car in for two items and was happy they were able to complete one. More

Oil change-tire leak Very helpful and knowledgeable . She explain details very well and answer the question I had.glad they could service my car for I didn’t have an appoi Very helpful and knowledgeable . She explain details very well and answer the question I had.glad they could service my car for I didn’t have an appointment More

Fantastic service Very quick job on our maintenance as well as a very exquisite kindness at the dealership. Very happy with the service from Russ Darrow. Always a great Very quick job on our maintenance as well as a very exquisite kindness at the dealership. Very happy with the service from Russ Darrow. Always a great job More