Tyler Johnson

I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transa manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, costing me $10,800 more over the life of the loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler claimed they had to quote an extremely high payment because they did not yet know which bank would accept the loan. That explanation made no sense to me, considering his staff had already provided written terms before I arrived. I suspected the proposed interest rate may have been around 18%, but I could not confirm it because I was not provided the documentation necessary to verify it. If a dealership will not clearly show you the numbers behind the payment it is demanding, you should be extremely cautious. Tyler’s behavior came across as aggressive, arrogant, dismissive, and unprofessional. Instead of answering reasonable questions about a major financial commitment, he acted offended that I questioned the terms presented to me. Based on my experience, he seemed more interested in pressuring me to accept the deal than earning my business honestly. More

Print

The staff was very helpful and friendly. I would definitely buy from them again in the future I would definitely buy from them again in the future More

Print

My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to re windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it More

by Justin Verified Customer Verified Customer

Print

Sales was great! Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx More

by PAMAHER46 Verified Customer Verified Customer

Print

The entire purchasing process was enjoyable. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too. More

by NORMANDMARGIE95 Verified Customer Verified Customer

Print

No accountability, they do not keep their word. They do not care about the customer, only the sale. They do not care about the customer, only the sale. More

by Larrylallen Verified Customer Verified Customer

Print

Parker was great! He helped find an affordable hybrid with everything I wanted, and was able to make it a pleasant experience at the dealership. He helped find an affordable hybrid with everything I wanted, and was able to make it a pleasant experience at the dealership. More

Print

Very friendly Robert Philips was Very professional and helpful I would recommend him to anyone helpful I would recommend him to anyone More

by RODLOTHE Verified Customer Verified Customer

Print

It was a good experience but felt rushed. We had asked 4 times what our interest rate was going to be because our current interest rate on the vehicle we traded in was 5.99% and they said the We had asked 4 times what our interest rate was going to be because our current interest rate on the vehicle we traded in was 5.99% and they said they could do better and no one told us what our interest rate was or go through the numbers at the end of our visit. Got caught up in the moment. when we got home and looked at our paperwork, our interest rate was 7.44% little disappointing since we both have excellent credit scores. Would have like an explanation as to why the high interest rate... More

by Jan_sanemeterio Verified Customer Verified Customer

Print

Very friendly, smooth, and efficient! All handled professionally and efficiently Tyler and Parker were not very helpful All handled professionally and efficiently Tyler and Parker were not very helpful More

by HappyOwner Verified Customer Verified Customer

Print