Bryan Kufalk

Russ Darrow broke my trust in getting my vehicle serviced at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, the service advisor agreed they did not earn my repeat business but offered nothing to make me feel better about the situation. I was quoted a total of $2,766, consisting of $899 for the engine repairs I came in for, about $1,268 in recommended brake work unrelated to the engine issue, and a surprise $599 vacuum pump replacement that only became necessary after they had completed the engine work. I told them I'd come back another time for the brakes since I only wanted the engine issue addressed. After the engine repairs were completed, I was told there was now a problem with the vacuum pump, which is attached to the engine, and that the Jeep was suddenly unsafe to drive. This was frustrating because I had been driving it before bringing it in. I had no choice but to approve the repair. I was told the vacuum pump fitting had been previously broken and glued back together by someone else, but that it had broken again while in their shop and the entire vacuum pump now needed to be replaced. My impression was that something happened while they were working on the engine that turned a previously functioning repair into an active problem. That impression of carelessness was reinforced when I got home and looked under the hood. I found that the battery terminal fuse had been left uncovered, and a metal tool had been left sitting directly on top of it. Had that tool shifted or fallen into the wrong position, it could have caused a dangerous short circuit. To make matters worse, my Jeep was only supposed to be in the shop overnight on Thursday, July 2. I had already arranged transportation, so I didn't need a rental at that point. After the engine repair was finished on Friday and the vacuum pump issue was discovered, I was told the vehicle wouldn't be ready until Tuesday, July 7 at the earliest. I wasn’t offered a rental vehicle despite my vehicle being kept over the holiday weekend because of a new issue that arose during their service. It was an incredibly disappointing experience. I told the service advisor I was uncomfortable with how everything unfolded and that I would be taking my brake work somewhere else. I had been planning to upgrade to a new vehicle soon since I only have three payments left on my Jeep. If this experience had been handled differently, I probably would have come back to Russ Darrow for my next Jeep. Instead, this experience has me thinking it's time to move on from Jeep altogether. More

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Got the job done. Thank you. One, two, three, four, five, six, seven, eight, nine, stop. Thank you. One, two, three, four, five, six, seven, eight, nine, stop. More

by GLJMCINTOSH Verified Customer Verified Customer

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I always bring my car here for an oil change or other needed services for years! needed services for years! More

by CHAUNTETHORPE Verified Customer Verified Customer

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Easy scheduling. Quick turnaround. I really like the video inspection and find it very helpful and informative. Quick turnaround. I really like the video inspection and find it very helpful and informative. More

by Kevinodell Verified Customer Verified Customer

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A great dealership with very helpful employees, will be coming back for all my future seevices. coming back for all my future seevices. More

by velpal4353 Verified Customer Verified Customer

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They got the vehicle done and record time They did amazing job like always Thanks all amazing job like always Thanks all More

by jsobbejr Verified Customer Verified Customer

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It was a very good experience, they got my service done in a timely manner without any issues. in a timely manner without any issues. More

by ZTWIGGLES Verified Customer Verified Customer

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Was very quick and informative and over all great experience for my jeep services. Great service experience for my jeep services. Great service More

by NEYE4DESIGN Verified Customer Verified Customer

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Brian was dishonest. He charged me for information I provided including inspection, which never happened. He charged me for information I provided including inspection, which never happened. More

by Jovanslawncare Verified Customer Verified Customer

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Always kind, helpful, and professional The staff is always kind, helpful, and professional. Sharing their insights as well as getting me back on the road as quickly as possible! always kind, helpful, and professional. Sharing their insights as well as getting me back on the road as quickly as possible! More

by lomax.jeffrey Verified Customer Verified Customer

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