Sara Pitts
Sara Pitts at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Sara Pitts

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of Sara Pitts

May 29, 2026

Dealership Rating
Employee Rating

They worked with us to get us in at the next available slot, the technician sent us a video and they got the work done and informed us when the truck is ready to be picked up. Easy process and much apprec More

by Gm32
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

May 29, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience. We’re glad Sara and our service team got you in promptly, provided a technician video update, and let you know when your Ram was ready. We appreciate your trust and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

The service is always great, and all of the staff are very friendly and efficient More

by Tracy34
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

May 19, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s wonderful to know you find our team friendly and efficient every time. Thank you for trusting us with your Chrysler Pacifica, and we look forward to caring for it again. Chad Ellis chad.ellis@russdarrow.com

May 12, 2026

Dealership Rating
Employee Rating

1st, I didn't work with Sara even though she was apparently assigned to me. Overall, my experience was positive. Quick work, fair price. More

by GaryJoeS
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

May 13, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Ram service was fast and fairly priced. We apologize for the mix-up with Sara’s assignment. Thank you for your feedback. Chad Ellis chad.ellis@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

A great dealership with very helpful employees, will be coming back for all my future seevices. More

by velpal4353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

April 30, 2026

Dealership Rating
Employee Rating

Simple oil change completed quickly. Tire rotation was not recommended as the front tires had the most remaining tread depth. Service advisor recommended new tires before winter. More

by rlfichter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

Dealership Rating
Employee Rating

It was a very good experience, they got my service done in a timely manner without any issues. More

by ZTWIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Jeep service was completed promptly and smoothly. Thank you for sharing your review. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

April 27, 2026

Dealership Rating
Employee Rating

Overall great service. Was able to get the truck in and begin the diagnostics right away even without an appointment. Good communication and ability to get a rental car (ev More

by b.kormanik
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 27, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We appreciate the 5-star review and are pleased our team began diagnostics on your Ram promptly while keeping you informed. We’re sorry the rental vehicle had issues and understand how parts delays can be frustrating. Sara and our staff appreciate your patience and look forward to helping again. Chad Ellis chad.ellis@russdarrow.com

April 24, 2026

Dealership Rating
Employee Rating

Excellent service I would not go any place else with my vehicle Jeep dealership doesn't an excellent job on checking on everything on my vehicle and let me know if anything's wrong so they do an excellent More

by JESTERBLU4791
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 24, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for trusting our team with your Jeep Cherokee service. We’re pleased that Sara and our technicians ensure every detail is checked and keep you updated. We appreciate your five-star review and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

April 18, 2026

Dealership Rating
Employee Rating

I came in with some concerns about my vehicle. I had made an appointment, so when I arrived I checked in explained the problems and waited in the waiting area. After awhile I was told remedies wer More

by Spencer.lane1061
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 18, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience with our service team. We're happy the diagnostic process was smooth and the communication met your needs. We appreciate your trust in us for your Jeep warranty work and look forward to helping you again. Chad Ellis chad.ellis@russdarrow.com

April 08, 2026

Dealership Rating
Employee Rating

Writer was great to work with answering my questions, waiting area was good, would liked to have seen more models in the showroom... More

by mikkke4280
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 09, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

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