Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
92 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

19 yrs, 5 mos

Industry Experience

36 yrs, 5 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

92 Reviews

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92 Reviews of Rob Jensen

May 02, 2026

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Employee Rating

A great dealership with very helpful employees, will be coming back for all my future seevices. More

by velpal4353
Service Price Transparency
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Recommend Dealer
Yes
May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

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It was a very good experience, they got my service done in a timely manner without any issues. More

by ZTWIGGLES
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Recommend Dealer
Yes
Apr 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Jeep service was completed promptly and smoothly. Thank you for sharing your review. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

March 28, 2026

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Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
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Recommend Dealer
Yes
Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

January 06, 2026

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Always have had a great experience with Chris Ziegler. very helpful, courteous, and easy to work with. More

by Commercial building solutions
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Recommend Dealer
Yes
Jan 06, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

December 04, 2025

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I've always liked this dealership because you DON'T need an appointment for an oil change. Until yesterday, when Robert told me that appointments were now required, which I found very strange, and I had to More

by JORGE2930
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Recommend Dealer
No
Dec 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Jorge, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Chad Ellis chad.ellis@russdarrow.com

November 20, 2025

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The service department kept me updated. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. More

by barb_arah
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Recommend Dealer
Yes
Nov 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

November 15, 2025

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The absolute best. Sara is a gem. She found out in just a few minutes what was wrong with my door. I took the van to mobiltyworks THREE TIMES, and they never fixed it. More

by mwerden
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Recommend Dealer
Yes
Nov 15, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

November 06, 2025

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Always great to receive a call and video showing work being done. I think it inspires confidence More

by moreno.stephanie
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Recommend Dealer
Yes

Other Employees Tagged: Aly Mohr

Nov 06, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com

October 13, 2025

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The whole service team is great and goes the extra mile to make sure their customers are satisfied. More

by Todd D
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Recommend Dealer
Yes
Oct 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

October 10, 2025

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Our vehicle was towed to Russ Darrow CDJR because a different dealership incorrectly did an oil change on our new vehicle. Darrow CDJR was able to get our vehicle in for service immediately and fix th More

by Mstaedler
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Recommend Dealer
Yes
Oct 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Chad Ellis chad.ellis@russdarrow.com

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