Russ Darrow Chrysler Dodge Jeep RAM of Madison

Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle. Comfortable waiting area. Very informative of things that need to be done with your vehicle. More

The replaced battery does not work. It is worse than when I brought it in. It is worse than when I brought it in. More

Service department. . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedit . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep.. More

Thank you for an enjoyable purchase experience. I love my Jeep. Exactly what I was looking for. I love my Jeep. Exactly what I was looking for. More

Good communication with repair updates and customer service. The cost of repair was a bit more than expected service. The cost of repair was a bit more than expected More

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions. More

We picked up our car on Friday night. The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were not wiped down but dried in various areas of the interior, and the car had a half a tank of gas. Upon bringing this to the attention of our salesman, I was advised that he saw the same thing on the interior of the car (but made no offer to have it rectified), I was told they do not provide a full tank of gas because it is not a “certified vehicle” and I was told they would get the tire valve covers to me. Not even an apology. With a dealership the size of Russ Darrow, I would think we would receive a better level of customer service. More

Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved. an appointment and was pre approved. More

They were very friendly and got me in quickly and the repair was completed very fast. repair was completed very fast. More

The experience with Bryan in service has been great. He is a true professional who genuinely cares about the level of service and care that he provides to you as a customer. He focuses on what you need He is a true professional who genuinely cares about the level of service and care that he provides to you as a customer. He focuses on what you need to keep your vehicle safe and reliable and only offers the services that you actually need. More