Russ Darrow Chrysler Dodge Jeep RAM of Madison

Great service. My vehicle repair was done quickly and I was kept updated on the status along the way. I appreciated the full explanation of possible causes of my c My vehicle repair was done quickly and I was kept updated on the status along the way. I appreciated the full explanation of possible causes of my concern so I had an idea what to expect after the diagnostics. Very pleased More

Everyone was very helpful and kind while going through the process of getting my first car. Bob was great of making sure I understand I was getting the best price for the car I was interested in. the process of getting my first car. Bob was great of making sure I understand I was getting the best price for the car I was interested in. More

I was very pleased with our salesman, Luke. He was thorough and thoughtful. Answered all our questions and made purchasing a vehicle a pleasant experience. He was thorough and thoughtful. Answered all our questions and made purchasing a vehicle a pleasant experience. More

The repair scheduled easy. There were no extra delays. The rental was convenient, and available. There were no extra delays. The rental was convenient, and available. More

Spoke with Sara at the service dept. and she put everything together for me and the time . So when I got there everything went smooth with the service . and she put everything together for me and the time . So when I got there everything went smooth with the service . More

Very good as always. Just an oil change and tire rotation but the van was ready to go in less time than estimated. Just an oil change and tire rotation but the van was ready to go in less time than estimated. More

Darrow service is always outstanding. My advisor gave me the option of having my part installed painted or not and explained that an additional part also needed to be ordered. He then pro My advisor gave me the option of having my part installed painted or not and explained that an additional part also needed to be ordered. He then provided an esthetic work-around to keep me going until my part arrives. Further, the gourmet beverages in the waiting area almost made me want to stay for another cup of coffee even after my car was ready! More

First time use of service center. All went well. Will be using again in the future. All went well. Will be using again in the future. More

Looked at my vehicle on Wednesday, told them I was coming on Friday to pickup. When I got there on Friday, vehicle was not detailed nor filled up with gas. They had to scramble to find someone to do both. Ul on Friday to pickup. When I got there on Friday, vehicle was not detailed nor filled up with gas. They had to scramble to find someone to do both. Ultimately with the 4 yr old child we had with us, we had to get the vehicle and leave. Waterstops and stickers left on the vehicle and interior was never cleaned. Nothing against the staff more or less a process issue that I hope they fix! At the end of the day I am happy with my purchase, just wish more was done to prepare my vehicle. More

My car went to the shop 3 times before they figured out the issue. They beat around the bush with fixing it. By the time they figured out the issue my dealer warranty was up and it had to go through my ext the issue. They beat around the bush with fixing it. By the time they figured out the issue my dealer warranty was up and it had to go through my extended warranty. I’d call and leave messages and never get a call back. I was told one job was a 14 he job and they had my car for a week and a half. Kept being told “your car should be done tomorrow” and it kept getting pushed back. My car got broken into while there, they fixed it free of charge but failed to get all the glass out of the vehicle. More