Rock Hill Ford

Service Center Went in for the information finding my keyless entry code for a truck I recently bought. Before I could get the question out of my mouth, the man intu Went in for the information finding my keyless entry code for a truck I recently bought. Before I could get the question out of my mouth, the man inturrupted me and told me it would be $53 dollars and take 30 minutes to find the code. I found a way to find my keyless entry code on the internet in less than a minute. This is not the first time I have experienced them overpricing simple things. This place will simply dime and dollar you to death! More

Best buying experience EVER! BEST BUYING EXPERIENCE EVER! I have wanted a new mustang for months. I knew that I would buy it from this dealership, because of the great staff inclu BEST BUYING EXPERIENCE EVER! I have wanted a new mustang for months. I knew that I would buy it from this dealership, because of the great staff including Eddie Gillam, Mrs. Sharon, and Ms. Judy! They all went above and beyond to be helpful, not to mention making the process quick and painless! I wanted a specific payment, and Eddie worked wonders to make that happen! I got a great deal! He also located the perfect 2016 mustang for me, with every option that I wanted! The car was detailed and ready to go as soon as I got there. It looked gorgeous!!! And the staff was so friendly! Eddie answered all of my questions before I purchased the car. He also spent a good amount of time showing me how to operate everything on the vehicle, and all of the cool things it can do! I know where I am buying my next car! Thank you all, I absolutely LOVE my mustang! I am so happy and enjoying it very much! It was worth the 4 hour drive to buy from you all- it made all the difference! More

Fantastic experience! You can tell the minute you walk in the door at Clinton Family Ford that this is not your run of the mill car dealership. "Family" is in their name fo You can tell the minute you walk in the door at Clinton Family Ford that this is not your run of the mill car dealership. "Family" is in their name for a reason. This was by far the best car buying experience I have ever had. Ed Gillam and Sharon Martof went well above and beyond to make sure I was 110% satisfied and comfortable with my purchase and that it was exactly what I wanted. Judy Gibson also made the finance experience quick and very easy. Literally everything was ready to go when I came to pick up my car. The test drive took longer than it did for me to do the deal! Everyone I dealt with here was extremely knowledgeable, friendly, and made me feel like family. I wouldn't have bought my dream Mustang anywhere else! More

Felt like we were in a bait and switch with finance After spending all day there. I was going to buy a 2017 mustang for a whopping $34,000 only to get to finance where I was told one price. And paperwor After spending all day there. I was going to buy a 2017 mustang for a whopping $34,000 only to get to finance where I was told one price. And paperwork was being pushed out a really fast they rattle a car payment $100 more per month. When we questioned it we were told no I never gave you that other price. You must've misunderstood me😡😡😡 I said I don't think so you told us the car payment would be $100 less. I would not recommend them to anybody I also have problems with their service department that I thought we had worked up over time. But again obviously I was mistaken I will not be back and I cannot recommend them to anybody I would go to Fort Mill Ford instead.and I have had my 2014 Mustang service there with no issues my bad I guess I should and I gave them a second chance. No problem though if you like the bait and switch idea I recommend them if you like being treated fairly in like you're an intelligent person go someplace else. I also spoke with the manager she was no help. More

Do Not Buy at Clinton Family Ford Darren Schrum, the service manager, is not to be trusted. Our experience with Darren is he not an honest or trustworthy person. We paid cash for a u Darren Schrum, the service manager, is not to be trusted. Our experience with Darren is he not an honest or trustworthy person. We paid cash for a used truck. My husband noticed a problem with the transmission or drive train during the test drive. Clinton kept the truck for “repairs” almost 2 weeks claiming it was fixed. We put less than 400 miles on it when the transmission went out from a cooler burst. Clinton had it towed back and we assumed they would take care of the problem. Clinton kept the truck another week and a half, our sales person Mr. Rick Haley called to recommend that we should come to the dealership and talk to the guy about the transmission. We left work early to meet with the people at Clinton we thought it would be the person who worked on the truck but instead it was the service manager Darren Schrum, who merely parroted what his “repair” guy said; “…a rock took out the cooler and burned up the transmission…”, an FX 4X4 heavy duty off-road “built Ford tough” truck. Darren kept saying, “I did not work on the truck, Buddy and I don't know!” We tried to talk with him about fixing the transmission and he flat out said “no I won't fix it” after being told that something would be worked out. Note that the “rock” took out the cooler while the truck was sitting in my drive way. We were willing to be reasonable and offered to pay half of the cost. But Darren refused to even discuss anything and in fact became rude an insulting. We went to Clinton Family Ford because we believed in their reputation. But after this debacle, we will never patronize that business again. Did I mention we bought 2 used trucks and paid cash for both? My husband decided he wants a new truck now. We are going to buy one from another group that demonstrates it wants and values our patronage. That is unfortunate as our sales person Rick Haley was very nice and supportive. But I could never have my vehicle serviced in a department ran by the likes of Darren Schrum. Also the fact that Clinton Family Ford seems to be comfortable with this type of behavior tells me they do not deserve our business. More