Rock Hill Ford

I have tried for 5 days to schedule a oil change. I have left 3 messages and have yet to get a return call. I just called (again) and it went to a voice mail. I will take my business elsewhere. left 3 messages and have yet to get a return call. I just called (again) and it went to a voice mail. I will take my business elsewhere. More

Great experience from start to finish. They didn’t have the exact truck I was looking for on the lot but we’re able to locate it quickly. Impressed with the family atmosphere and low pressure sales environ the exact truck I was looking for on the lot but we’re able to locate it quickly. Impressed with the family atmosphere and low pressure sales environment. This was my first time buying a new vehicle and the experience was a very positive one. More

Worst Service Experience Ever Way over priced and the techs cant fix anything quickly. They will over promise and under deliver every time. Took my work vehicle in for a simple s Way over priced and the techs cant fix anything quickly. They will over promise and under deliver every time. Took my work vehicle in for a simple service, 4000 dollars later truck still isnt on the road. They will get you in their shop and you will be stuck. More

Brakes Had brakes done at Christmas, and now 7 months later with only 30000 miles on brakes, quick service charged well over 600.00$ to repair front brakes. Had brakes done at Christmas, and now 7 months later with only 30000 miles on brakes, quick service charged well over 600.00$ to repair front brakes. I won’t be back More

Sit and wait I had my oil changed and had to wait 30 min after the service was complete for the paperwork to be completed The guy you was running the quick lane I had my oil changed and had to wait 30 min after the service was complete for the paperwork to be completed The guy you was running the quick lane has no idea about customer service More

Issues out of my vehicle after it was serviced.. My mom had some work done to her vehicle which cost her $1700.00.. On her way home Friday when she picked the car up on her way home the ABS light My mom had some work done to her vehicle which cost her $1700.00.. On her way home Friday when she picked the car up on her way home the ABS light come on so she called the dealership and they told her to bring it back in which she did. And they stated that some type of plug had came out. So that was taken care. As soon as she left she got half way home and the check engine light came on. We called the dealership since it was close to closing time they suggested we bring it back on Sat. The vehicle was put on diagnostic machine Sat. it stated she had a slipped piston that needed to be replaced. They replaced that with no problem. I am glad to say that Matt Stewart took care of me and my mom at Clinton Ford in Rock Hill South Carolina.. I can say I was angry when I went in. And very pleased when I walked out... Thanks again Matt Stewart...... More

Friendly Staff Rachel was very informative, researched a lot of different options as we were unsure what we exactly wanted in the Expedition and what we would like t Rachel was very informative, researched a lot of different options as we were unsure what we exactly wanted in the Expedition and what we would like to have. We found the one and left with a great vehicle and great experience. I would recommend working with Rachel and the team at Clinton Family Ford. More

Horrible place to do business witn I have never been treated so horribly in all my life by Tori a quick lane manager. I had brake pads installed with a gift certificate I had to use fro I have never been treated so horribly in all my life by Tori a quick lane manager. I had brake pads installed with a gift certificate I had to use from a class action lawsuit settlement. I should have known this place would wrong me. After I got my vehicle back the brake pedal went to the floor which it did not do before the work they did. I called my mechanic and told him what happened. He told me they likely just put the pads in without bleeding the brake calipers and just pushed them back in which pushed air and junk back into the system. I told Tori after she explained to me they did bleed them even though the bleeders were dry and asked her to have them bleed the system again for air. I was first told by her that the tech doesn't work on Chevys often and gave me card to a place her relatives work to fix it. Then told me her master tech is also not familiar enough with chevys to fix. She should be embarrassed to say that about their techs all brakes systems work the same. More

False advertising My husband and I found a truck on the internet and decided to make a 30 minute trip to the dealership. We found the truck advertised and they ran numb My husband and I found a truck on the internet and decided to make a 30 minute trip to the dealership. We found the truck advertised and they ran numbers on it and we test drove it. We came back from our test drive and was told that the price on the internet was incorrect and went up about $10000.00 on the price. Very unhappy with this dealership and would not recommend them 😐. More

2015 Escape lug nut damage Very disappointed. We just moved to Rock Hill from Colorado. Needed an oil change on our 2015 Escape. Not knowing anything about any other automoti Very disappointed. We just moved to Rock Hill from Colorado. Needed an oil change on our 2015 Escape. Not knowing anything about any other automotive service reputations I thought it best to take it to the local dealer. We got a quick lane full service where they rotate tires for you too. The mechanic(I use that term loosely) used an impact driver and damaged every single lug nut on every wheel to the point that now I can't can't get a socket on them. I go back to complain about it and they tell me it's because of the aluminum jacket on the nuts and that they just hate that. Well, speaking from having the same experience on Dodge Ram trucks I know that you need to be careful. If you were caring and know about the issue you would not even use an impact driver. Bottom line is they really didn't care. Their attitude and arrogance while I was talking to them was terrible, and I was careful to talk to them in a friendly and courteous manner. They suggested I go buy aftermarket lug nuts. Use a socket and a hammer to get the nuts off. Funny, Spradley-Barr Ford in Fort Collins, Colorado had my wheels off several times and I never had this problem. The folks at Clinton even commented that they didn't want to take the time to loosen/tighten lug nuts by hand. I will never go back there again. I will drive the distance to another Ford dealership if I need warranty work. Impact drivers should not be used on wheel lug nuts that have aluminum jackets and these guys should know better, especially if you know about the issue. Their attitude was pathetic. Now, due to their laziness, if my wife should get a flat tire it would be very difficult to even remove the wheel from the vehicle until I fix this. Update: There was a class action lawsuit filed against FoMoCo in August 2017 for the very lug nuts. I guess that doesn't change my opinion about their attitude. You know about the issue but you don't care to take the extra effort to prevent damage. More