Rock Hill Ford

Do Not Buy at Clinton Family Ford Darren Schrum, the service manager, is not to be trusted. Our experience with Darren is he not an honest or trustworthy person. We paid cash for a u Darren Schrum, the service manager, is not to be trusted. Our experience with Darren is he not an honest or trustworthy person. We paid cash for a used truck. My husband noticed a problem with the transmission or drive train during the test drive. Clinton kept the truck for “repairs” almost 2 weeks claiming it was fixed. We put less than 400 miles on it when the transmission went out from a cooler burst. Clinton had it towed back and we assumed they would take care of the problem. Clinton kept the truck another week and a half, our sales person Mr. Rick Haley called to recommend that we should come to the dealership and talk to the guy about the transmission. We left work early to meet with the people at Clinton we thought it would be the person who worked on the truck but instead it was the service manager Darren Schrum, who merely parroted what his “repair” guy said; “…a rock took out the cooler and burned up the transmission…”, an FX 4X4 heavy duty off-road “built Ford tough” truck. Darren kept saying, “I did not work on the truck, Buddy and I don't know!” We tried to talk with him about fixing the transmission and he flat out said “no I won't fix it” after being told that something would be worked out. Note that the “rock” took out the cooler while the truck was sitting in my drive way. We were willing to be reasonable and offered to pay half of the cost. But Darren refused to even discuss anything and in fact became rude an insulting. We went to Clinton Family Ford because we believed in their reputation. But after this debacle, we will never patronize that business again. Did I mention we bought 2 used trucks and paid cash for both? My husband decided he wants a new truck now. We are going to buy one from another group that demonstrates it wants and values our patronage. That is unfortunate as our sales person Rick Haley was very nice and supportive. But I could never have my vehicle serviced in a department ran by the likes of Darren Schrum. Also the fact that Clinton Family Ford seems to be comfortable with this type of behavior tells me they do not deserve our business. More