Priority Lexus Newport News

Excellent Car Leasing Experience Once Again I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threate I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threated me well and made me feel like family. Each experience was better than the one before however my most recent experience was outstanding! My salesman has been Mohammad Mayassi of whom I now consider a friend. He explained everything I needed to know about each car as if it were my first lease. He has even shown up in the service Dept. to make sure that experience was also a good one. Mohammad has a customer for life in me. Thank you to Shawanda Massenburg for being totally professional and transparent during the business process. And a special thanks to the General Manager, Thomas Cahoon who greeted me by name and expressed his happiness for me. Most of all I want to express my gratitude to Tony Rutherford for putting me at ease during the entire process. I would recommend Charles Barker Lexus Newport News to anyone looking for a professional car buying experience by experts. More

THE BEST CAR BUYING EXPERIENCE! We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealer We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealership and that was an outstanding experience, as well as dealing with the outstanding service department over the past several years. They are truly focused on great customer service. Would not want to go anywhere else. With our most recent purchase, we worked with Mohammad Mayassi. He was friendly, informative, honest and honored his promises. He made this one of the best car buying experiences ever! He made the process smooth, treated us with respect, AND as if we were family. We also worked with the General Manager, Thomas Cahoon, who was very friendly, professional, honest and helped to make the overall process smooth and transparent. A great salesman, a great general manager, a great dealership that we would HIGHLY recommend to anyone. With all that said, we'd like to add that we are not always the easiest to please when buying a car! More

Repeat customers We are repeat customers. Our experience with our team was great. Very efficient and no hassle!!! Mohammad Mayassi and Tony Rutherford were extremely We are repeat customers. Our experience with our team was great. Very efficient and no hassle!!! Mohammad Mayassi and Tony Rutherford were extremely helpful and knowledgeable! More

Great experience! The process was simple and Patrick was very helpful and information during the entire sales transaction. I would recommend this dealer to friends and The process was simple and Patrick was very helpful and information during the entire sales transaction. I would recommend this dealer to friends and family. More

Outstanding service Experience was the best that I’ve had in purchasing a vehicle. I didn’t feel pressured, And Patrick thoroughly explained options on the vehicle to me. Experience was the best that I’ve had in purchasing a vehicle. I didn’t feel pressured, And Patrick thoroughly explained options on the vehicle to me. I test drove it, was allowed to keep the vehicle overnight, then purchased 2 days later. I should have owned a Lexus previously! More

Excellent Service Our salesman was very professional and made our experience so comfortable. We hadn’t purchased a vehicle in 4 years and we were very nervous but he ma Our salesman was very professional and made our experience so comfortable. We hadn’t purchased a vehicle in 4 years and we were very nervous but he made our experience enjoyable. The business Manager was very personable. It was a very good buying experience More

Patrick Antar is a Lexus Product Expert My wife and I are educated consumers. We always use Consumer Reports to narrow our search criteria. In looking for a new SUV, we found 4 manufacture My wife and I are educated consumers. We always use Consumer Reports to narrow our search criteria. In looking for a new SUV, we found 4 manufacturers that had excellent ratings for their mid-sized SUV. We were focused on the 3 non-luxury brands due to budget. We went to two of those brands with our criteria, and I was extremely disappointed with the sales people at both. Two different manufacturers and the first question each sales person asked my wife was, "What color are you interested in?" I still cannot fathom why they would lead with what should be the last question. To make me feel even more uncomfortable with their total lack of product knowledge, one sales person responded to my inquiry about an SUV with a tow hitch, by stating they do not have that as an option. I knew for a fact that the tow hitch is an option. Clearly this sales person was trying to sell me what they had, rather than what I wanted. One of the Consumer Reports recommended vehicles that met our specifications was the Lexus RX. We were not prepared to pay as much as a new Lexus would cost, so we decided to look into a Lexus Certified Pre-Owned. Arriving at Charles Barker Lexus of Newport News, we met Patrick Antar. Patrick had more product expertise than any automotive sales person I ever met. He took a lot of time asking us questions to ascertain exactly what we wanted. We asked about Lexus Certified Pre-Owner and Patrick very ably convinced us of the benefits of Certified Pre-Owned. Then when we went to look at the selection of RX's on the lot, Patrick knew every detail of each car we looked at. His expertise helped us understand every feature as well as each difference of the ones we looked at. We found exactly what we wanted thanks to Patrick's expertise as well as his superior ability to discover what was important to us. We decided on the spot to purchase a Certified Pre-Owned Lexus RX. The car is so perfect that unless you looked at the odometer, you would not be able to tell it is used. Many other sales people, say "goodbye" once the contract is signed. Not Patrick. After he had the car detailed, he hopped in and explained every single feature to us. As a professional salesperson myself, I have a great amount of respect and appreciation for Patrick's professionalism, and his obvious desire to make sure we are extremely satisfied with our selection. More

Great Awesome dealership, very transparent. Mohammad great salesperson who I highly recommend. Tony and Thomas great people to work with as well. Love my n Awesome dealership, very transparent. Mohammad great salesperson who I highly recommend. Tony and Thomas great people to work with as well. Love my new GS460. More

Car buying made easy I'm a repeat Mohamad customer. He is calm, low key, effective salesman. Zero pressure, total professional. He is totally customer focused. He and I'm a repeat Mohamad customer. He is calm, low key, effective salesman. Zero pressure, total professional. He is totally customer focused. He and I went over my requirements for my new RX 350, he found one and it was at his dealership the next day and in my driveway that evening. Deal closed! His initial offer on my trade was on the north side of what Blue book told me to expect. He and Tony made the paperwork easy. You can be sure that I will continue to be a repeat Mohamad and Charles Barker customer. More

Ease of buying a car. I have purchased many cars (20+) in my life time. This is the only dealership that I have bought two new cars over a six year period from in just a f I have purchased many cars (20+) in my life time. This is the only dealership that I have bought two new cars over a six year period from in just a few hours the day that I went shopping. I am very hard to deal with, and know what I am willing to pay when I am looking at each model. Most dealers are asking several thousand dollars over my what I am willing to pay and not willing to negotiate. If I keep going back they will eventually come to my price after many months. Mohamed Mayassi was very patient, knowledgeable, friendly, and willing to work with me on finding the right car at the right price. I would recommend them to anybody that is serious about buying a car. Their service department is excellent. More