Priority Lexus Newport News

Purchase and DMV transfer; 2014 Lexus Great professionalism; all employees we had contact with were very cordial and professional...one of the best dealer transactions we've even had. Diff Great professionalism; all employees we had contact with were very cordial and professional...one of the best dealer transactions we've even had. Difficulty was incurred in the DMV transaction to update records to reflect the change of cars. Shawonda, Michelle and Jane worked tirelessly to get this resolved...great job and never gave up on getting it accomplished. They and Mohammad were very nice people to work with from top to bottom...excellent buying experience. More

Very accommodating and with less stress. Patrick Antar treated me professionally and was very accommodating for me in my decision to purchase a new vehicle. For example, he allowed me on my Patrick Antar treated me professionally and was very accommodating for me in my decision to purchase a new vehicle. For example, he allowed me on my on to take the vehicle home to show to my wife. Also, there was no hassle or pressure from him to purchase the vehicle. I felt very comfortable dealing with Patrick. Job well done! More

Personal Service Mohammed knew exactly what I was looking for and the first car he showed me was it. Salesperson was great, knew what he was doing and the whole tran Mohammed knew exactly what I was looking for and the first car he showed me was it. Salesperson was great, knew what he was doing and the whole transaction was quick , friendly and thorough. We have worked with him before and he is willing to work with us and help afterwards with learning the new technology. Would not consider going elsewhere, More

Had a wonderful experience finding my car After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and was able to ask Mohamad many questions about the car. He was more than willing to go get an answer about something we were both uncertain about. There was no pressure applied to purchase the car that day. Purchasing the car was a very easy process. I had made financing arrangements so I brought that paperwork with me. Since I had brought my own financing my time in the finance office was relatively short. Shawanda was very pleasant to work with. I think we were out in just over an hour. I was impressed with my experience with the dealership as a whole. The facility was very nice and before I forget the detail job on the car was excellent. More

Easiest car buying experience I've ever experienced. We walked in just looking and walked out with a brand new Lexus. Frenchie was our Salesman and he was kind, personal and informative. He had the an We walked in just looking and walked out with a brand new Lexus. Frenchie was our Salesman and he was kind, personal and informative. He had the answer to every question and is very knowledgeable with all the technology in my car. Shawanda was amazing. She was very friendly and kind as well as quick and through. Both of them know exactly what they are doing. I HIGHLY recommend this dealership. FIVE STAR!!!! More

Purchased 2nd Lexus certified car - Outstanding dealership I purchased my second Lexus certified car from Charles Barker Lexus Newport News. The team was outstanding, from the service group (inspecting the ve I purchased my second Lexus certified car from Charles Barker Lexus Newport News. The team was outstanding, from the service group (inspecting the vehicle), sales team (Frenchie) and the finance team (Shawanda). I flew in the night before and by 10:30am the next morning I was ready to drive home. Completing a detailed inspection, test drive and paperwork. Frenchie was outstanding, customer led and went the extra mile to satisfy my questions. Purchasing a Lexus certified car from 500 miles away can be a little difficult. But that team made me feel very comfortable and it is a Lexus of course. I would highly recommend this dealership and my salesman Frenchie. If I keep buying from them, I may have to move to Newport News. Thanks again for the great experience and making me feel like part of the family. More

Purchase ~ Lexus GX 460 This is my second Lexus purchase, for me the quality of the Lexus brand is without peer, what distinguished my recent buying experience was the superl This is my second Lexus purchase, for me the quality of the Lexus brand is without peer, what distinguished my recent buying experience was the superlative customer service provided by Patrick ”Frenchie” Antar. Patrick redefined my definition of a here to now car sales experience, from one to be endured to one of a incredibly pleasant and excellent experience. His knowledge of all the Lexus models was superb...answering my many questions regarding the differences between models under consideration....his excellent demeanor encouraged an ongoing conversation which was always met with an openness to both respond and further ensure he was fully responding. Both his words and body language were always “in sync” conveying a credible and authentic demeanor which further enhanced my buying experience. Patrick elevates the car buying experience to the highest level...further bringing accolades to the Lexus brand with a superlative buying experience. He is a role model for others in the car sales profession...would recommend without hesitation. Christine R Miller More

First time leasing a luxury car. We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. Wh We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. What sold us was the sales team. The other dealerships showed no interest in us as individuals. They left us feeling like a transaction that they needed to make their sales quota. Mohamad showed us the vehicles we wanted to see and at our pace. We told him we were just looking and gathering information. He answered all of our questions and never made us feel like we were taking up his time. We met Thomas and Tony, they both introduced themselves and wanted to assure us that they were there to help in any way that they could. We also met Shawanda in Finance who answered our questions concerning the lease process. When we left we felt like we had met people who we could trust. We were looking for a vehicle, but what we wanted most of all was a working relationship that we could depend on. We got that at Charles Barker Lexus. Thanks for the great experience! Lawrence and Lucy Winmon More

Hands down the best buying experience I have ever had purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer serv purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer service and attention to detail. Highly recommend to anyone purchasing a Lexus. More

Excellent Experience We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! Fi We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! First time Lexus owners More