Priority Lexus Newport News

what i thought should have been a pleasent encounter with salesman jelani gaynor turned out to be devoid of the traditional lexus experience after purshasing a lexus rx 350 f sport.it was complete with all salesman jelani gaynor turned out to be devoid of the traditional lexus experience after purshasing a lexus rx 350 f sport.it was complete with all the negative conotations of the proverbal used car salesman.(overselling ,under performing and lack of a thorough knowledge of this vehicle). upon delivery of the vehicle to my home, condescendingly he handed me the keys and papers and stated all i needed to know was included in the papers. when questions were asked he noted that he refused to answer any questions and that he had to leave. it should be noted tha in the papers included a inspection certificate with a sales delivery checklist already completed afirming that the delivery conforms with the traditional lexus experience which never took place. after requesting support from albert meeks for help in understanding my vehicle, ifortunately the traditional lexus experence was reawaken with my encounter with a most plesant patrick antar.i was throughly pleased with his presantation and knowledge..i can't say enough about patrick antar. More

Im very happy with this dealership my salesman MR. JELANI GAYNOR WAS EXTREMELY helpful with my choice he also went beyond the call of duty by helping me on this day off to make sure I was a satisfied JELANI GAYNOR WAS EXTREMELY helpful with my choice he also went beyond the call of duty by helping me on this day off to make sure I was a satisfied customer as always priority. lexus of Newport News. Always comes threw this is my 3rd lexus from there and they have always be professional and know the cars they sell up and down great group and if need I do recommend them 100% More

The first on buying/leasing a car experience that we have had not a headache over. Matt Perez did an excellent job of taking care of our business. And the leasing process was very straightforward. had not a headache over. Matt Perez did an excellent job of taking care of our business. And the leasing process was very straightforward. More

I own two vehicles, Lexus IS250c and ES350. Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk suppor Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk supports. I was handed a sheet of paper with close to $3000 worth of additional "things" that the car needed. I had to pre-pay for parts and that took close to a month to arrive. When I finally got the trunk repaired, they charged a surcharge on the use of a credit card to pay for the repairs. Just think... If you had $2,000 of repairs, you would be charged an extra $20 to use a credit card to pay for the repairs. As a result, I will no longer use Priority Lexus in Newport News as my service provider and will not look at them for purchasing a new vehicle. More

BEST car buying experience EVER! !!! Keith and Matt were an absolute pleasure to work with. Matt was able to answer all my questions about the 2022 NX 350 that I just purchased. Both !!! Keith and Matt were an absolute pleasure to work with. Matt was able to answer all my questions about the 2022 NX 350 that I just purchased. Both Keith and Matt were readily available at any time during the whole process. When I arrived at the dealership I was welcomed immediately by Matt and instantly felt like I was part of the family. I can't say enough good things. I will definitely continue my business with them and highly recommend them to EVERYONE!! More

My husband and I were treated with respect and the deal was done within a few hours. We are thankful for Matt and the financial manager! Great job! was done within a few hours. We are thankful for Matt and the financial manager! Great job! More

Matt Perez took car of my trade, I needed a upgrade for more room. The process was flawless, it took no time for me to be back on the rode. Thank you so much more room. The process was flawless, it took no time for me to be back on the rode. Thank you so much More

My first buying was amazing, Matt Perez is without doubt the best the best More