Priority Lexus Newport News

Great service. I was shown via cell phone the full inspection and additional issue with my vehicle. Very professional customer service ! I was shown via cell phone the full inspection and additional issue with my vehicle. Very professional customer service ! More

Customers are the Priority. They will work with you tirelessly to make sure you get the right car for you They will work with you tirelessly to make sure you get the right car for you More

I had a appointment I was checked in shortly after I arrived. My vehicle was serviced faster than I expected. Which was a pleasant surprise! Everything was explained thoroughly and they made sure I unde arrived. My vehicle was serviced faster than I expected. Which was a pleasant surprise! Everything was explained thoroughly and they made sure I understood whatever questions I asked! Overall I was very pleased with my service!!! More

Excellent service. Very professional from start to finish. I was very pleased with the entire staff. Very professional from start to finish. I was very pleased with the entire staff. More

It was a pleasure to meet Jose in the service department. I explained the problem with the shifter in the console and he very patiently explained what needed to be done to complete the repair. The job was do I explained the problem with the shifter in the console and he very patiently explained what needed to be done to complete the repair. The job was done very quickly considering the amount of work that was needed. I am very appreciative. Thank you Jose. Mary More

Very poor in communication. I had to beg for my warrenty paperwork from the agent to the manager. Nobody listened. I had to beg for my warrenty paperwork from the agent to the manager. Nobody listened. More

Ok sale man good service try to do the best what they can do he is mind guy do he is mind guy More

Khaled did a very good job . High class treatment. Highly recommended. Definitely ask for Khaled when purchasing a vehicle. High class treatment. Highly recommended. Definitely ask for Khaled when purchasing a vehicle. More

This is a nice, clean, knowledgeable establishment. I really had a nice experience purchasing my vehicle fast and smooth with no hiccups. I really had a nice experience purchasing my vehicle fast and smooth with no hiccups. More

Left car for 5 hours. 45,000 mile checkup. Car came out 2pm , half washed, no front. Car mat on floor,none of interior car had been cleaned. I was told I needed 4 tires, 45,000 mile checkup. Car came out 2pm , half washed, no front. Car mat on floor,none of interior car had been cleaned. I was told I needed 4 tires, okayed to be done, then called back by Lexus Service Dept.and told tires not in stock. You filled my washer fluid, and probably checked other fluid levels. Definitely not worth $500, and 5 Hrs of my day with a half Wash car at the end. Mark Riley More