Priority Lexus Newport News

Easy to get a service appointment, good customer service reps, excellent finance people, reliable service. reps, excellent finance people, reliable service. More

My experience with priority Lexus Newport News was pleasant. Taylor was my Salesman and he went above and beyond Exceed my expectations. If I was to ever purchase again, I will go back to him. Thank y pleasant. Taylor was my Salesman and he went above and beyond Exceed my expectations. If I was to ever purchase again, I will go back to him. Thank you so much, Taylor for Taking care of me I love my new ES 350 More

Customer service was good I do love that idea of the video that shows the service being performed. video that shows the service being performed. More

Everyone was very informative and courteous . . we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what ac . we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what actually is wrong with your vehicle and what was serviced . Excellent .. Latoya helped us from day one with purchasing our vehicle ! Thank you ! More

Great service from Jose and team! Really happy they got me in and out on short notice. Really happy they got me in and out on short notice. More

Excellent service, attention to detail, kept me informed vis text and video and personal attention. vis text and video and personal attention. More

The overall service level has improved greatly since Priority took over the dealership. I hope they continue to focus on the overall customer experience! Priority took over the dealership. I hope they continue to focus on the overall customer experience! More

Nice experience with buying my new Lexus! Professional and easy to deal with. Would recommend Professional and easy to deal with. Would recommend More

Priority Newport News posted a beautiful 2023 ES 300h Luxury with all my amenities. Our dilemma was the car was in VA, and we live in TN. This was the first time we purchased a car online, sight unseen Luxury with all my amenities. Our dilemma was the car was in VA, and we live in TN. This was the first time we purchased a car online, sight unseen, without a test drive and within another state. This was a lot of unknowns for any cost. However, we put our faith in God and prayed there are still good human beings that worked in car sales. Jelani (Jay) Gaynor was the perfect God-sent person. He was very professional and personable that made us very comfortable with the process. He took the time to call, facetime, video the car (exterior and interior), and answered late-night text. He inspected the car as if he was purchasing it for himself or his parents. He walked us through the transportation process. His work ethics, customer service, and diligence have a moral benefit to his character. This young man kept in touch until the car was delivered at my front door. With service of this caliber, all of my family and friends will know Jelani (Jay) Gaynor at Priority Newport News is trustworthy!! A word of mouth goes a long way!! Keep up the good work Jelani, you have made a customer for life. More