Premier Volvo Cars Overland Park

In preparation for my 1700+ cross country trip from Kansas to San Diego, Ca. I had scheduled serving done on my 2016 XC-60. That servicing included a “tuneup “. Upon arrival in San Diego I was surpris Kansas to San Diego, Ca. I had scheduled serving done on my 2016 XC-60. That servicing included a “tuneup “. Upon arrival in San Diego I was surprised to see the check engine warning light illuminate. (Fortunately that didn’t happen while I was driving and in the California desert). I managed to get my vehicle to the nearest Volvo dealership in San Diego where I was informed that the number 3 engine cylinder was mid-firing. This was very surprising to me in that a “tune up “ had supposedly been completed recently. The San Diego service department technician recommended the the spark plugs be replaced. If that didn’t resolve the problem the next step should be to swap ignition coils to isolate the problem. I didn’t have the time to spend attempting to isolate this vehicle malfunction. Furthermore, I was informed that it would possibly be a few days before I could get an appointment. I didn’t have the luxury of remaining in San Diego while waiting for an appointment. I chose to change all spark plugs and the ignition coil for the #3 cylinder. Fortunately I was able to drive the vehicle back to Kansas without further problems. Upon arrival in Kansas I spoke with the service manager at Premier Volvo who informed me that a “tuneup “ only includes replacement of spark plugs. Ignition coil replacement is only accomplished if a failure occurs. In my opinion that is totally unacceptable. If ignition coil failure can occur at any time that failure could happen at the most inconvenient time. Possibly while in the middle of the desert. Please conduct research to determine if ignition coil replacement should be placed on scheduled replacement cycle. Having them scheduled for replacement after failure is totally unacceptable and too late. I would also like to comment that the service manager at Premier Volvo was very un-professional and condescending. I’ve been a loyal Volvo customer for many years but, must now reconsider that brand loyalty due to that individual. Feel free to contact me if you would like to discuss this matter further. More

I would be very weary of doing business at this dealership. They lack ethics and are not to be trusted. We had our vehicle serviced and were literally told nothing was wrong with it - absolutel dealership. They lack ethics and are not to be trusted. We had our vehicle serviced and were literally told nothing was wrong with it - absolutely nothing. While it was being serviced we found a newer model we were interested in purchasing, and when it came time to discuss the trade in for our vehicle (this was the day after it was serviced and we were told everything was absolutely fine) they told us there was over $5k worth of service work to be done on it, reducing the trade in amount significantly....yet none of that was stated in the conversations with Hector Xiong. This says a tremendous amount about this dealerships lack of ethics and honesty. We will be taking our business elsewhere, both for service and sales - I would not recommend this dealership to anybody. More

We drove up from out of state to purchase our Volvo here, passing several closer Volvo dealerships. Our sales lady had us in and out quickly, knowing we had a long drive home. Being able to structure a deal passing several closer Volvo dealerships. Our sales lady had us in and out quickly, knowing we had a long drive home. Being able to structure a deal over phone and email, without pressure was absolutely amazing. Follow up after our purchase was helpful too, especially since we left without a full demonstration of the features. Highly recommend. More

I would never buy a car from Premiere Volvo. The salesman lied to me about the price of the new vehicle, then lied about the price of my trade-in. The finance team was completely non-negotiable and unfriendl lied to me about the price of the new vehicle, then lied about the price of my trade-in. The finance team was completely non-negotiable and unfriendly. I don't know how or where they got my credit score information, but I have access to Experian and it said my score was 30+ points higher than what they were telling me. I would never recommend this dealership to anyone. I will drive to St. Louis to the next nearest Volvo dealership to buy my XC40 Recharge. More

Spent an hour with Dennis considering the Volvo xc60. Took a test drive and really liked the car. Dennis did a great job of explaining all the reasons the Volvo is one of the top rated cars. We ended up Took a test drive and really liked the car. Dennis did a great job of explaining all the reasons the Volvo is one of the top rated cars. We ended up buying another luxury SUV; but the Volvo was our second choice. Thank you, Dennis, you were a great salesperson. More

Been going here for a few years now, these guys are truly great. Yes I’ve had some issues that were concerning different things with the car but nothing of their fault they’ve always try their best and th great. Yes I’ve had some issues that were concerning different things with the car but nothing of their fault they’ve always try their best and they’ve been fantastic. The service manager is great Zach is fantastic and John the mechanic all of them they are really really good guy he’s very professional More

Awesome experience at this dealership and what a wonderful sales lady, Rachel...she was fantastic!!! This dealership made car buying a pleasant experience which as you know is not too fun of a proc wonderful sales lady, Rachel...she was fantastic!!! This dealership made car buying a pleasant experience which as you know is not too fun of a process. More

Ron Giraci is always a pleasure to work with. He is attentive, responsive, and knowledgable. We have purchased 4 Volvos with Ron. The manager, Jimmy, was also very helpful, gave quick responses, and q attentive, responsive, and knowledgable. We have purchased 4 Volvos with Ron. The manager, Jimmy, was also very helpful, gave quick responses, and quite reasonable on his ability to accomodate our pricing needs. Overall, this was a stress free car buying experience, and that is not something to be taken lightly. More

PLEASE READ!!! WORST CAR BUYING EXPERIENCE OF MY LIFE!!! My friend and I came in and test drove the Honda Accord they got for sale last week. They told us that we can purchase the car for 12k if we LIFE!!! My friend and I came in and test drove the Honda Accord they got for sale last week. They told us that we can purchase the car for 12k if we were to sign that night. However, since the bank were closed (8:30pm), I told them that I will come back in a day or 2 when we have the check ready. I called 2 days later wanting to come in and sign the paperwork, however the sale person Ariana told us that the car was sold. We spent our whole weekend looking for other similar vehicles. I was very surprise to find out next week that the car was still available, and asked to talk to a supervisor. It was the worst human interaction since the day I was born. The used car manager was condescending, rude as downplayed the fact that I was lied to. Furthermore, he busted into laughter when I asked to buy the car at the agreed price. He humiliated me for my budget and belittled my offer by suggesting that I could not afford the car. He said they care about their customers but I've been tricked, lied to, laughed at and mortified just by taking to them for 10 minutes. I'm absolutely horrified by this experience! Please take this into considerations why thinking about doing business with them! More