Pete Franklin's Best Cars KC

I rated the service at this dealership as "great" due to the speed and attention that was given to my service problem. My brakes were metal-to-metal when I arrived at the dealership and they "great" due to the speed and attention that was given to my service problem. My brakes were metal-to-metal when I arrived at the dealership and they replaced my brakes, rotors and capacitor all during my lunch hour. The customer service was fantastic and I would highly recommend this dealership for anyone who is looking for a car or needs service on one. I purchased my Mazda from Pete Franklin's 2 years ago and in the rare times I've needed service, their shop, especially David, has been wonderful to deal with. Also, the repairs were completed at a very reasonable price. Best place in town! More

Ryan Blevins was my salesman. He was very nice and personable. I would recommend him to help anyone with a new/used car purchase. I enjoyed the friendliness of all the employees in the office. Custome personable. I would recommend him to help anyone with a new/used car purchase. I enjoyed the friendliness of all the employees in the office. Customer service was great, I didnt have any work done, but they service guys were great when I had issues with my other car while coming to looking at a new one. The price was good. More

I've been here a few times now and will continue to come back for future needs. They are always prompt and thorough when servicing my vehicles. They make sure i understand what is going on and how to f come back for future needs. They are always prompt and thorough when servicing my vehicles. They make sure i understand what is going on and how to fix it. Much better than all the other places i've tried! More

I STOPPED INTO BEST USED CARS KC WITH NOT SO PERFECT CREDIT BUT NEEDED A NEW VEHICLE. SINCE ALL OTHER DEALERSHIPS HAD PREVIOUSLY TOLD ME NO I WAS JUST "LOOKING" LOW AND BEHOLD I WAS APPROVED AT BEST USE CREDIT BUT NEEDED A NEW VEHICLE. SINCE ALL OTHER DEALERSHIPS HAD PREVIOUSLY TOLD ME NO I WAS JUST "LOOKING" LOW AND BEHOLD I WAS APPROVED AT BEST USED CARS KC. I WAS SO HAPPY THIS WAS THE BEST EARLY CHRISTMAS GIFT. THANKS PETE FRANKLIN!!! More

Rob and Gary lied and scammed to get me into their dealership after i told them i was only interested in one specific vehicle and i didn't think it would be possible to get me in that car so i wasn't dealership after i told them i was only interested in one specific vehicle and i didn't think it would be possible to get me in that car so i wasn't gonna waste their time or mine. I let them pull my credit gave them all my information then they called and said they could put me in the exact car i wanted with no money down and no cosigner. This was after knowing my credit score and financial situation. Once i got there they told me they couldn't put me in that car unless i had a crazy amount down and a cosigner. they then tried to pressure me in to several vehicles i had no interest in and had made that clear. When i confronted them about the situation Rob tried to lie and Gary then called him out on the lie. They couldn't even stay on the same page. I wouldn't recommend any one buy from Pete Franklin. More

I give this Dealership a 2. My reason is this: In less than 2 weeks time I returned the car to this dealership for brake noise and wanted them to inspect the brakes to be sure there wasnt anything wrong a than 2 weeks time I returned the car to this dealership for brake noise and wanted them to inspect the brakes to be sure there wasnt anything wrong as I was hearing a "grinding noise". The mechanic here came back with "the brakes are fine." Not satified with his answer, I then took it to a Certified Lexus shop to have him check the brakes. He stated the "brake pads were below the Safety limits and the rotors were shot." I then called and spoke to Pete Franklin, he told me I bought the car "as is" etc, but then agreed that if I paid for the rotors and brake pads that his mechanic would install them for no charge; which I then agreed to because basically, I was nieve. Apprx a week goes by and now a new sound started coming from the front end of car, so I take my car back my Certified Lexus Mechanic. He told me that the WRONG ROTORS were installed on my car; HE IMMEDIATELY NOTICED THIS, and that I wouldnt pass Safety Inspection with it like this. On top of that, my tires in the front were dry rotting, as the inside of the tires threads were showing which was what was causing the noise that I was hearing from the hanging threads hitting ~ $1200+ in repairs! If it weren't for me getting into a car accident a few months ago, I wouldnt have ever known what kind of shotty work had been done to my car by Pete Franklin; Air filter assembly was the incorrect one placed on vehicle too! I will NEVER buy another car here again without it FIRST being checked by my own Certified Mechanic. If it wasn't for the friendly finance department here, I would give this place a big fat ZERO! More

I have taken my vehicles in to the service center for work to be done on them at Pete Franklins Best Cars KC for years. They have the friendliest and most knowledgeable people working there. Being a w work to be done on them at Pete Franklins Best Cars KC for years. They have the friendliest and most knowledgeable people working there. Being a woman I appreciate them listening to what I have to say about my car and what it is doing. The prices have always been fair and reasonable. They talk to me before they fix anything. I have recommended them to all of my friends. Thank you Pete Franklins Service Center for doing such a GREAT JOB on my vehicles. More

Easy no pressure sales. They listened to what I needed and were concerned with finding the right vehicle for me in the price and payment range wanted. Todd was excellent and very friendly. The whole staf and were concerned with finding the right vehicle for me in the price and payment range wanted. Todd was excellent and very friendly. The whole staff there was great during my visit and would HIGHLY recommend anyone to got here,. More

Daniel O'Brian was very eager to help and did what he could to get me in this car. I was an easy shopping experience. When we agreed on the car, the process took less than an hour and I was out the doo could to get me in this car. I was an easy shopping experience. When we agreed on the car, the process took less than an hour and I was out the door with my newer car. Pete Franklin was actually in the building and shook hands with us. Daniel Fritz the credit manager who finalized the paperwork was efficient and knew his end of the job well....Thanks Gentlemen!! More

The dealership premises are excellent (like a new car dealership). The sales person I dealt with, Jim Cantolla, was experienced and knew how to work with me. I never got him mad or distracted while I dea dealership). The sales person I dealt with, Jim Cantolla, was experienced and knew how to work with me. I never got him mad or distracted while I dealt with him. He really tried hard the first time I was there, even though I did not buy that day. I called back a couple of days later, mostly because I liked his style and hard work, then he called me back a couple of times and I finally bought the car about a week later. It was a good experience and I would buy another car there. More