Otto Cadillac - Service Center

Everyone is very attentive to the customer. It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for th It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for the perfection that they maintain in the service department. More

The purchase agreement took less than 10 minutes. The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an The salesman was extremely polite and helpful. Unfortunately, the finance officer put us through an extra item, potential upgrade for or over an hour. This could simply be done by issuing you a checklist of upgrades, and then heading it back to the finance officer, and he would explain what you want. Please know most people buying a Cadillac, it is not their first rodeo they know what they want and need. The technical support person that went over the car before we took it on the road was exceptional. He went over so many different electronic controls. At the end, he said, I am sure many items are not clear, but please call me and I will go over them again or stop in and I will assist you. Recently, I noticed four hooks in the trunk, which I believe is used for installing netting to keep packages and groceries from moving around in the trunk. Please note no such netting was in the car when we picked it up. Could you please have one sent to our Home @5Camden Circle delmar NY 12054. Thank you. More

Amber went out of her way to keep me updated on the progress of my repairs. Customer satisfaction is her top priority. progress of my repairs. Customer satisfaction is her top priority. More

They were very accommodating and were able to get my car in and completed my car in a speedy fashion. How ever I am concerned that I have not had this car 2 years and a screw broke inside the motor block f in and completed my car in a speedy fashion. How ever I am concerned that I have not had this car 2 years and a screw broke inside the motor block fro high pressure fuel pump. Then the told me it needs another 3500.00 there is a problem with the differential. I just can’t believe all this work in a 2014, hoping this is not a lemon More

The dealership is extremely accommodating. I have has nothing but great experiences each time I have been there. I have has nothing but great experiences each time I have been there. More

Everyone at the dealership is friendly . and knowledgeable and they are all willing to help. They are efficient and get their work done quickly. and knowledgeable and they are all willing to help. They are efficient and get their work done quickly. More

Excellent service-since I purchased my caddy in 2017. Inspections- Repairs have been done with your dealership. Thanks to Bill and Jason for all of your expertise. Inspections- Repairs have been done with your dealership. Thanks to Bill and Jason for all of your expertise. More

Everything was completed in time frame i was told and kept informed through whole process. Completely satisfied kept informed through whole process. Completely satisfied More

Helpful and friendly service done quickly and as promised. Always a pleasure to deal with. promised. Always a pleasure to deal with. More

I have purchased several vehicles from this dealership and have been very satisfied. The service department has been very fair and completed the work as promised. and have been very satisfied. The service department has been very fair and completed the work as promised. More