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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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April 24, 2024

Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. More

by brij112121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Apr 24, 2024 -

Otto Cadillac responded

Hello and thanks for taking the time to write this review. The wipers were $57.63 for the pair and the oil change/ tire rotation was $123.43. The total bill, with taxes, was $195.54. If you go to any auto parts store you will see that wipers are in that price range and the oil change and tire rotation is also on par with the rest of the service shops in the area. Part of our service process is to go over the recommendations of the service technician and the costs or parts and labor with each customer prior to the completion of any work. When we covered this with your sister, she was aware of the costs of each part and service and agreed to have the work completed. Every customer has the opportunity to decline services for any reason, even cost. If you would like to discuss this matter further, please feel free to contact me directly. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 24, 2024

Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! More

by rcgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

I had a good customer service experience ,I am happy with my purchase and service ,will do business with them again thank you cathy campagna More

by venus07121960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

The people are so kind and helpful. The dealership is so clean and welcoming. 15 More

by Galen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
April 18, 2024

Excellent service as always. Service department always keeps me well informed and service is always prompt. More

by MCOLOGGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Have my car analyzed In no time was very pleased. the people there was pleasant would go back More

by Jermain1274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Service team is friendly and prompt with service. Always experience a warm and inviting atmosphere with every visit. More

by janicelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Outstanding service. Knowledgeable staff. A pleasure to do business with. Bill went above and beyond with my service needs. More

by ninawebb618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

It’s excellent, everything was nice and timely, people were very courteous and caring, nice More

by shahdhiraj927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2024

Pleasant experience. Everyone was polite and helpful. I hope I don’t have any more car trouble , if so I will enjoy going to Otto More

by Mcleangallery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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