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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,024 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,024 reviews

December 05, 2024

Called to make oil change appt and was told it was free when done charged me $115 and tried to upsell me to more services when I was clearly not happy about my experience and didn’t offer to reduce the cha More

by BY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Otto Cadillac responded

Thank you for sharing your experience with us. We deeply apologize for the miscommunication and any frustration it caused. We take these matters seriously and strive to provide clear and transparent communication with all of our customers. We're sorry for any inconvenience and disappointment you faced during your visit, especially with the unexpected charges. At Otto Cadillac, we aim to provide thorough service that supports the safety and longevity of your vehicle. As part of our standard procedure, we use our advanced UVEye vehicle scanner to assess the car for areas such as tire age, tread depth, window integrity, paint condition, brake wear, and other signs of wear and tear. This scan, along with our technicians’ recommendations, helps us identify potential maintenance needs to ensure your vehicle remains in top condition. We understand that this process can sometimes be unexpected, but we do this to provide the best possible service to all of our customers. We would greatly appreciate the opportunity to speak with you directly to better understand your experience and make things right. Please contact our service manager at 518-869-5000 or rogerprentiss@ottocars.com at your earliest convenience. Your feedback is valuable to us, and we hope to regain your trust and improve your perception of Otto Cadillac. Thank you for giving us the chance to address this. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

December 03, 2024

Took a few try’s to get my truck in for a recall but once in it actually went quicker than I expected and the loaner car was great also. She was kind and very professional More

by Bthomas719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2024

Such a great experience! Steve was so easy to deal with as well as Ryan the finance guy. Great communication and nobody was pushy like typical car dealerships. We are so happ More

by Kristen coe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bussinger
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December 02, 2024

Transaction was very easy. Steve was very knowledgeable about the products. Ian made the sale easy. More

by martidua
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2024

The service staff will over charge and find excuses to charge for unnecessary services. Fully take advantage that I am a young woman who is not familiar with car service knowledge. They purposely use jarg More

by DWETMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Otto Cadillac responded

Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to clarify our service process. At Otto Cadillac, our goal is to provide clear, transparent information and expert recommendations based on a thorough understanding of your vehicle’s needs. During your visit, we used our UVEye system, which utilizes precision cameras to scan your vehicle and identify areas that may require attention. This advanced technology helps us ensure that all maintenance recommendations are based on objective data, not assumptions. The services we suggested — wiper blade replacement, alignment, and a transmission flush — are standard maintenance procedures that, when needed, contribute to the safety, performance, and longevity of your vehicle. We understand that car service terminology can sometimes be unfamiliar, and we strive to explain these terms in a way that is easy to understand. If there is ever a question or if clarification is needed, we encourage our customers to ask so we can provide further information. We value your trust and aim to create a service experience where every customer feels informed and confident about the maintenance of their vehicle. If you’d like to discuss this matter further or have any questions about the services we provide, we invite you to reach out to us at 518-869-5000. We’re here to assist you and help you understand the importance of regular vehicle maintenance. Thank you for your feedback. It helps us continue to improve and better serve you. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

December 01, 2024

I brought my car to Otto for a recall, software update and to repair the brakes. The service was performed in a timely manner. The service rep was professional, knowledgeable and friendly. More

by smwajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

Never a problem. Always up front with pricing and expectations. Can't ask for more! More

by WLUNDGREN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2024

I had ordered an XT5 to be factory built, as the dealership couldn't find just the car I wanted. Dealer could not get a "build date". After 6 weeks I decided not to wait longer, as I had sold my pre More

by kamore45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent service from Ryan B. and Nelson
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November 28, 2024

This was my first service appointment with Otto Cadillac and I was impressed. The service staff were efficient, friendly and professional. More

by Cathy F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2024

Both Mike and Ian made the shopping and buying experience very stress free and no pressure. This is the second vehicle purchased at Otto in the past year with both times being excellent. More

by PETESZARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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