Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,002 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,003 reviews
December 08, 2024
I always receive excellent service. The knowledgeable staff provide professional, through, and friendly service. The staff makes it an easy decision to use Otto Cadillac for my service. The knowledgeable staff provide professional, through, and friendly service. The staff makes it an easy decision to use Otto Cadillac for my service. More
by JAMA724
Verified Customer
December 08, 2024
Amber has such a great, genuine personality. She made my first service at Otto easy and enjoyable. She made my first service at Otto easy and enjoyable. More
by Jan
Employees Worked With
December 07, 2024
Excellent service. Everyone is very accommodating. Waiting area clean and comfortable. Know service will be good Everyone is very accommodating. Waiting area clean and comfortable. Know service will be good More
by Joan
Employees Worked With
December 07, 2024
Otto's repair facilities is very professional. They have always exceeded my expectations. One of the reasons I have returned to Otto for my vehicles and maintenance is because of the great treatme They have always exceeded my expectations. One of the reasons I have returned to Otto for my vehicles and maintenance is because of the great treatment I get from the service department. More
by urbsman
December 07, 2024
Excellent service. Nice staff. Fast and reliable. Waiting area clean and comfortable.Would recommend to anyone Nice staff. Fast and reliable. Waiting area clean and comfortable.Would recommend to anyone More
by Joan
Employees Worked With
December 07, 2024
It was a routine service visit and everything went fine. I did not experience any issues. I did not experience any issues. More
by carlbrock3
Employees Worked With
December 07, 2024
Am still luck continues ugly principal panel proctor u Tony d St sputum misoo undo i o talk Tell it p o t o p Tony d St sputum misoo undo i o talk Tell it p o t o p More
by jotoole1
December 06, 2024
Excellent service very pleased with the valet service also. Would recommend if asked about Otto also. Would recommend if asked about Otto More
by jpm0
December 06, 2024
Excellent customer service and support, #1 in my book. A pleasure to do business with Otto Cadillac. A pleasure to do business with Otto Cadillac. More
by Zukdj
Employees Worked With
December 05, 2024
Called to make oil change appt and was told it was free when done charged me $115 and tried to upsell me to more services when I was clearly not happy about my experience and didn’t offer to reduce the cha when done charged me $115 and tried to upsell me to more services when I was clearly not happy about my experience and didn’t offer to reduce the charge or anything to compensate for being lied to- they even confirmed with person who I set the appt with she told me it was free- spent $20 in gas and an hour drive both ways - will never go there again More
by BY
Employees Worked With
