Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,941 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,941 reviews
November 02, 2024
I always receive excellent service. The professionalism and friendliness of the staff make you want to continue going to Otto Cadillac. The professionalism and friendliness of the staff make you want to continue going to Otto Cadillac. More
by JAMA724
Verified CustomerEmployees Worked With
November 02, 2024
The connection to the dealership was the sales rep. I stay connected through the process due to his opened mind and well mannered knowledge. I stay connected through the process due to his opened mind and well mannered knowledge. More
by krfm15
Employees Worked With
Other Employees :
The financial services staff who took care of my signature process was pushy and rude. Judgmental behavior and patronizing attitude.
November 01, 2024
The are always efficient and reliable. Bill mclean is excellent always is courteous and makes you feel secure with the work you need ti have done! Bill mclean is excellent always is courteous and makes you feel secure with the work you need ti have done! More
by David
November 01, 2024
A pleasure to deal with that is why we keep coming back. They make us feel like family. They make us feel like family. More
by lindacacioppo2
October 31, 2024
We brought our 2017 Escalade in to have the Navigation system/radio/phone taken care of. After almost $1200 we still have the same problem. Locking up. So you said it needed a software up grade. Another a system/radio/phone taken care of. After almost $1200 we still have the same problem. Locking up. So you said it needed a software up grade. Another almost $200 we have the same problem. We left to come back to Florida a couple of days later. We will be back in NY mid May 2025. Lets see if you can get it right then. More
by gyauchler
Employees Worked With
October 30, 2024
A very positive experience and so happy to be in my second Cadillac! I am going to enjoy my XT4 as much as I did my CTS Coupe! second Cadillac! I am going to enjoy my XT4 as much as I did my CTS Coupe! More
by dwadland
October 30, 2024
Amazing staff, friendly and knowlegable. Bill McLean always makes us feel like our vehicle is his top priority. Bill McLean always makes us feel like our vehicle is his top priority. More
by juney2kmom
October 30, 2024
Service is always prompt and professional! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! More
by klefevre5150
Employees Worked With
October 24, 2024
Steve LeMon was a tremendous help and very responsive to all our needs. It was a “no pressure” environment and we are very satisfied with our experience. all our needs. It was a “no pressure” environment and we are very satisfied with our experience. More
by justin.kenealy
Employees Worked With
October 23, 2024
Always treated well at Otto and a pleasant experience. Staff accommodating and informative, meeting my needs each and every time. Staff accommodating and informative, meeting my needs each and every time. More
by Sue
