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Otto Cadillac

Albany, NY

4.7
2,213 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,213 reviews

June 19, 2025

This was our first Cadillac purchase and the whole experience was top notch! I would highly recommend. Francesca Bogdon More

by fbogdon4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson
June 17, 2025

Great service . ...I will ve back for more service..I got reminder for service thanks More

by chrischris.a4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Easy going , pleasant atmosphere. Go out of their way to make you feel comfortable More

by Lj19
Recommend Dealer
Yes
Employees Worked With
Bill
June 16, 2025

You don’t give good service because you tried to rip me off with your service More

by bread-colts.5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Otto Cadillac responded

We’re sorry to hear you feel that way. We always aim to be transparent and fair with our pricing and service. If there was any misunderstanding, we’d be happy to go over the details with you. Please reach out directly so we can clarify and make it right if possible. Your feedback matters, and we’re always working to improve. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 16, 2025

Very happy with everyone there , very professional n take care of any issues!! Car always comes back clean too 😊 More

by Caren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

I love the service every one was polite. was understanding now my car runs great 👍 More

by quincyfranklin1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Every experience with OTTO Cadillac is a positive one. The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions! More

by mcurtis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Otto Cadillac couldn't have made our trade in and purchase any easier. The smoothest and faster car transaction we have ever had. More

by jennadumke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Brought my XT6 in for an inspection. Dropped my vehicle off. Went back later in the day to pick up. Fast and excellent service!! More

by wendy.houck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.