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Otto Cadillac

Albany, NY

4.7
2,002 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,002 reviews

December 21, 2024

Don’t want to get anyone fired so this part you have to figure out yourself, Totally unprofessional salesman More

by immrtambo
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Otto Cadillac responded

Hello and thank you for your review. I am sorry to hear that you had a less than satisfying experience while working with our sales team. We strive to make each customer experience a world class experience and it appears that we missed the mark. If you would like, please contact me directly and we can discuss this issue further. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

December 21, 2024

Otto Cadillac is an Excellent Dealership! They have provided me with Excellent Customer Service and the highest quality Automobile! More

by Gov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Shout out Bill. A fifteen word minimum is a little crazy don’t you think? More

by BillyBallsack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Great customer service and friendly, work is done quick and quality and care. Satisfied customer. More

by colello72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Unfortunately my car had issues with the actuator ~ I was offered a loner car ~ so it made not having my car for several days ok. More

by mimi3white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Pleasant efficient clean professional work was done quickly and well people are very friendly and accommodating More

by Cafararo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

I was very pleased with the service provided as I navigated purchasing my new Cadillac More

by chrissyleann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

Bill and the entire staff were very professional and helpful during the emergency with my vehicle. More

by J.Coplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist who answered the phone was very polite and helpful!!
December 13, 2024

From the bottom of my heart great service honest service advisor. Bell he’s awesome always take care of my cars when need some Minor or major fixed I highly recommend it bell as I try his honesty Thank More

by Prestige Car service LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

I had a good experience at Otto Cadillac. No pressure to buy right this minute. More

by Bob Donato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve