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Otto Cadillac
Albany, NY
2,185 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,185 reviews
May 25, 2025
Very easy to do business with. Prompt service and courteous service personnel. I need three more words to complete the survey Prompt service and courteous service personnel. I need three more words to complete the survey More
by jackconsiglio
Verified Customer
May 24, 2025
I purchased a car from them from out of state. When we arrived in Albany, the entire staff was great. When we arrived in Albany, the entire staff was great. More
by Caddy guy
May 24, 2025
Great, fair, honest and willing to explian options and urgency of repairs as well as cause. Bill McLean is always great to deal with. urgency of repairs as well as cause. Bill McLean is always great to deal with. More
by Todd Shirback
May 23, 2025
Roger was and has been nothing short of phenomenal. Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop wit Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop with what was happening. Again, if I could rate him higher than 5(excellent) I would. More
by bcrocitto
May 23, 2025
Each time I needed or requested a loaner vehicle when bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. P bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. Please describe the loaner vehicle policy up front. I tried to be proactive by bringing my vehicle in a day early and using a loaner car over night. Nobody explained to me that the duration you can have the loaner vehicle depends on the type of service you get. I was told the morning before that Otto had 3 loaners available, I took a detour from work that morning only to find out that the loaner cars were not available and I ended up wasting my time. Another suggestion I have, and it's my fault because I should have better explained my situation. I dropped my truck off in the morning for service, expecting to get it back over lunch and have enough time. I work about 15 minutes away and get 45 minutes for lunch. They decided to give me a carwash right as I got there, and I had to wait an additional 20 minutes on my lunch break to get my vehicle back. I appreciate the complimentary carwash/vacuuming, but the dealer should ask if I have enough time for that. Next time I come in, I will coordinate to have more time. More
by benstep2020
Employees Worked With
May 22, 2025
Very professional and consistent. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. More
by CHESTERWBROWN
May 22, 2025
Friendly without pressure Straight forward On time w appointments Have good explanation of car features appointments Have good explanation of car features More
by david3siegal
May 22, 2025
Love the new 2025 Optiq best ride I have had in years, sale was seamless, wish I could have picked it up Saturday when I arrived to buy it but they were very convenient in bringing to me on Monday!! Thank sale was seamless, wish I could have picked it up Saturday when I arrived to buy it but they were very convenient in bringing to me on Monday!! Thanks for the walkthrough also Ian, Dan was very quick in working the deal as well. Thanks again Otto Cadillac!!! More
by troybouyea
May 22, 2025
Great service department. They had my car ready very quickly and also did all the updates that I was due. They had my car ready very quickly and also did all the updates that I was due. More
by cmr1011
May 20, 2025
I find this dealership to be very friendly and professional. Solar I don't have a bad thing to say about them professional. Solar I don't have a bad thing to say about them More
by lewskijim
Employees Worked With
