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Otto Cadillac
Albany, NY
1,710 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,710 reviews
May 28, 2024
After communicating with and/or visiting several dealerships in the area, I was more than pleased with the customer service, knowledge, and professionalism at Otto Cadillac. Communication was prompt dealerships in the area, I was more than pleased with the customer service, knowledge, and professionalism at Otto Cadillac. Communication was prompt and considerate, but never pushy or overwhelming. While working through the numbers for the vehicle I purchased, the team was patient and answered my questions. I highly recommend Otto Cadillac and am relieved that I reached out to them before finalizing a deal elsewhere. More
by thetomlins71
Verified Customer
Helpful May 25, 2024
I allays receive excellent service. The staff keeps you fully informed as to the required service. From making the appointment to leaving after the service, the staff treat the custome The staff keeps you fully informed as to the required service. From making the appointment to leaving after the service, the staff treat the customer respectfully More
by JAMA724
May 24, 2024
The detail shop does excellent work. They are professional and get the job done in a timely manner. They are professional and get the job done in a timely manner. More
by Jerry
May 24, 2024
Great customer service and communication. Love the texts and status updates. Amber is wonderful to work with from Otto Love the texts and status updates. Amber is wonderful to work with from Otto More
by TOBY.RABENBURG
May 23, 2024
I received all the answers I needed to make my decision on a used Cadillac SUV…I’ve had a few in the past and have always been impressed by them…Staff treated me well… on a used Cadillac SUV…I’ve had a few in the past and have always been impressed by them…Staff treated me well… More
by jdehmann1949
May 23, 2024
Only two Caddy dealerships in the area. One can’t be too choosy. Maybe next time I’ll give the other one a try. One can’t be too choosy. Maybe next time I’ll give the other one a try. More
by dogfather25
May 21, 2024
Otto Cadillac has wonderful customer service beginning to end. Steve was the best and thr prices are fantastic. end. Steve was the best and thr prices are fantastic. More
by smolenr972
May 20, 2024
Bill and Amber were great. Got me in and out in time. Got everything done that I wanted, and nothing I didn't. Got me in and out in time. Got everything done that I wanted, and nothing I didn't. More
by Butterbean
May 19, 2024
I historically work with Bill in service and he is one of the reasons I remain an OTTO customer, he goes the extra mile to help and he is always there when you need help the most. the reasons I remain an OTTO customer, he goes the extra mile to help and he is always there when you need help the most. More
by frankoliv234
May 17, 2024
Great experience with Steve the salesman and a great experience with the service department getting a couple things fixed on my car very pleased thank you experience with the service department getting a couple things fixed on my car very pleased thank you More
by billduell49
