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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,659 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,659 reviews

May 21, 2026

Otto is an OUTSTANDING dealership! From reception right on through; every employee is committed and stellar. More

by lgrimm1119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

Otto Cadillac responded

Thank you for sharing your high praise of our team! We appreciate your business and five-star rating for Otto Cadillac!

May 21, 2026

Amber and all the staff are knowledgeable, professional and friendly. The customer lounge is comfortable, convenient and quiet, allowing me to work while I wait. More

by HCOMANZO
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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May 21, 2026 -

Otto Cadillac responded

We’re glad to hear our team makes you feel comfortable and welcome, and we're here whenever you need us next. Thank you for choosing Otto Cadillac!

May 20, 2026

This was the best car shopping experience I have had, with no pressure and no haggling. More

by bkunkel67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Thanks for giving Otto Cadillac your business!

May 18, 2026

As always the service experience at Otto was excellent and is always excellent. I always will continue to use Otto for any service I may require. More

by mjegolfman2
Recommend Dealer
Yes
Employees Worked With
Billy McCall
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May 19, 2026 -

Otto Cadillac responded

Thank you for your kind words! We're proud to be your trusted service center and look forward to helping you again at Otto Cadillac.

May 18, 2026

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! More

by jmichaelskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2026 -

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 17, 2026

We had a great experience for our first time working with Otto. Declan and the entire staff were great. More

by Ford2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2026 -

Otto Cadillac responded

Thank you for sharing your first experience with Declan and our team! We appreciate your business and look forward to seeing you again at Otto Cadillac.

May 18, 2026 -

Ford2009 responded

Thank you. Looking forward to working with you in the future

May 16, 2026

I did above Pleased with the service and they were very informative. I felt as important as every customer should More

by Dennismedeiros62653
Recommend Dealer
Yes
Employees Worked With
Bill
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May 18, 2026 -

Otto Cadillac responded

We're glad you felt valued and informed at Otto Cadillac. Thank you for choosing us, Dennis! Safe travels ahead!

May 14, 2026

The staff is friendly and professional. They listen to my concerns and try to address them. The dealership is always clean and provides refreshments. More

by CHESTERWBROWN
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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May 15, 2026 -

Otto Cadillac responded

We’re so glad you had a pleasant experience at Otto Cadillac from our attentive team to the clean facilities. Thank you, Chester!

May 13, 2026

He was very pleasant and knowledgeable about my situation The help was fast and easy More

by COUNTSSHANE
Recommend Dealer
Yes
Employees Worked With
Bill
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May 14, 2026 -

Otto Cadillac responded

Thank you, Shane, for stopping by to leave Otto Cadillac a wonderful review!

May 13, 2026

Great service. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. More

by ararma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve LeMon.
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May 13, 2026 -

Otto Cadillac responded

We are grateful for your five stars! We will pass your kudos along to Mr. McLean and the rest of the team. Thank you from everyone here at Otto Cadillac!

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