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Otto Cadillac
Albany, NY
2,002 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,002 reviews
December 26, 2024
Always a great experience. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. More
by Jeff Fraser
Verified CustomerEmployees Worked With
Other Employees :
Steve Lamon
December 26, 2024
Excellent and courteous service; everyone goes out of their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. More
by CTHOMAS-ODELL
December 25, 2024
I’ve had the best experience with this dealership. Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also really enjoyable to work with. She communicates well about what’s going on with your vehicle, what the recommendations are, and breaks down the estimate for you. She reads between the lines on your warrantee(s) to make any repairs as affordable as possible. I appreciate all the efforts from every department at this dealership - they do their best to go the distance for their customers. More
by Meg
December 24, 2024
Service was friendly-sales rep was extremely condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. More
by bcrocitto
Employees Worked With
December 24, 2024
Everyone there is so nice and friendly. I would definitely go back there. They helped me out. I would definitely go back there. They helped me out. More
by rubenabudhu
December 24, 2024
Very pleased with the service I always received at OTTO I feel special, the staffing remember me by name feel special, the staffing remember me by name More
by BELLAMYYAPHET77
December 23, 2024
Good purchasing experience. Otto got the sale on this because they had good inventory on hand to choose from. Otto got the sale on this because they had good inventory on hand to choose from. More
by Bruceg2756
Employees Worked With
December 23, 2024
Every experience has been wonderful. I’ve been treated very well and everyone is very friendly. I’ve been treated very well and everyone is very friendly. More
by Jan
Employees Worked With
December 22, 2024
Nice loaner. Quick service. Easy appointment would use again yes yessir yes sir yes si Quick service. Easy appointment would use again yes yessir yes sir yes si More
by Bill Mac
December 21, 2024
Don’t want to get anyone fired so this part you have to figure out yourself, Totally unprofessional salesman figure out yourself, Totally unprofessional salesman More
by immrtambo
