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Otto Cadillac
Albany, NY
2,058 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,058 reviews
February 21, 2025
Amber is very helpful and goes out of her way for the customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. More
by jed2766
Verified Customer
February 20, 2025
The maintenance department is very efficient, explains everything that will be done or needs to be done And is very courteous. everything that will be done or needs to be done And is very courteous. More
by lynda12306
Employees Worked With
February 19, 2025
My cars transmission went with 6,057 miles on it. There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it is after 5pm. More
by TDYER72772
February 19, 2025
They definitely help their customers And make you feel At home it was very important To me home it was very important To me More
by kxr440
Employees Worked With
February 19, 2025
Fantastic service. Great pricing. Have used multiple times. Provided a detailed overview of car features. Patient, fair and honest. Great pricing. Have used multiple times. Provided a detailed overview of car features. Patient, fair and honest. More
by yates6
Employees Worked With
February 19, 2025
Bill. McClean is excellent and was able to schedule an appointmentwithin a day He is the best McClean is excellent and was able to schedule an appointmentwithin a day He is the best More
by podzee06@yahoo.com
Employees Worked With
February 19, 2025
Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More
by debmaloney28
February 19, 2025
Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More
by tomroby99
February 16, 2025
Very professional, ethical, and transparent. Entire transaction from beginning to end was smooth and stress-free. Entire transaction from beginning to end was smooth and stress-free. More
by chaudhary_anish
