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Otto Cadillac
Albany, NY
1,941 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,941 reviews
November 18, 2024
Great dealship. none better.they go out of there way to make u comfortable. 5 stars! none better.they go out of there way to make u comfortable. 5 stars! More
by guidry049
Verified CustomerEmployees Worked With
November 18, 2024
The service & sales departments are always helpful and polite. Amazing service. Michael, sales is great polite. Amazing service. Michael, sales is great More
by Janetpitt56
November 18, 2024
Amber is professional, friendly, and very easy to work with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. It was disappointing though that the same exact work done earlier this year in Florida at a private shop was significantly more expensive. This makes me dealer shy. Amber helps even out the advantage of coming to Otto. More
by Michele
Employees Worked With
Other Employees :
The mechanic that worked on my car was great in showing me what was wrong. Sorry I forgot his name
November 16, 2024
Great service. Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Tha Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Thank you. More
by psomers
November 16, 2024
Service was great and timing was what they told me. Only issue I had, I was quoted a price for an oil change, but when after it was performed I was told the quote was incorrect. They price I was t Only issue I had, I was quoted a price for an oil change, but when after it was performed I was told the quote was incorrect. They price I was told should've been honored. More
by BD
Employees Worked With
November 15, 2024
The issue with the shifting of the transmission seems to be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service dep be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service department to see if they have interfaced with Cadillac to see if there have been any other problems nationwide, and if there has been any vehicles with a similar problem. More
by flippmann
Employees Worked With
November 14, 2024
Very satisfied with my purchasing experience. I felt that they gave me the best price they could. I felt that they gave me the best price they could. More
by tnicholson2
Employees Worked With
November 14, 2024
This is my 3rd XT5. I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had any problems. More
by cygnetny
November 14, 2024
Awesome dealer, great employees. I had a problem that was quickly righted, at no fault but mine. I had a problem that was quickly righted, at no fault but mine. More
by perry.perryllc
November 14, 2024
The service advisor was outstanding. They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! More
by Donette
Employees Worked With
Other Employees :
The receptionist, Beverly I think, was very kind as well.
