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Otto Cadillac
Albany, NY
2,063 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,063 reviews
October 23, 2024
Always treated well at Otto and a pleasant experience. Staff accommodating and informative, meeting my needs each and every time. Staff accommodating and informative, meeting my needs each and every time. More
by Sue
Verified Customer
October 22, 2024
Clean dealership excellent communication skills by the service managers that I observed talking to other customers while I was there and myself. I drove 135 miles each way to this dealership because I was service managers that I observed talking to other customers while I was there and myself. I drove 135 miles each way to this dealership because I was not happy with the other dealerships closer to my house and it was worth the trip even though it took me two and a half hours to get there and drive another two and a half back home. The repair to my car was done in a timely manner as I was waiting for it to be done. Very happy overall with this dealership and the people that I was in contact with More
by Pmmp
October 22, 2024
I have been coming to Otto for years. I am always treated with great respect and courtesy. The very best dealership I have ever dealt with.. I am always treated with great respect and courtesy. The very best dealership I have ever dealt with.. More
by mjegolfman2
October 22, 2024
Everyone made it a great and easy experience! Was very happy with the service I got! Was very happy with the service I got! More
by mstandrews618
October 22, 2024
Maintenance costs are much higher than other dealers/service centers. I paid almost $400 for an oil change and alignment. dealers/service centers. I paid almost $400 for an oil change and alignment. More
by vh12309
Employees Worked With
October 21, 2024
I had been a while since I purchased a vehicle and was very pleased with my service at Otto. I didn't feel pressured into buying and Steve was very polite and pleasant to deal with. I am very happy with very pleased with my service at Otto. I didn't feel pressured into buying and Steve was very polite and pleasant to deal with. I am very happy with my car, thank you! More
by warddh
October 21, 2024
Fast, courteous service. Will definitely be back for all my service needs and my next Cadillac. Will definitely be back for all my service needs and my next Cadillac. More
by Richard Elwyn
Employees Worked With
Other Employees :
Yoemans in sales. Very knowledgeable in helping me look at the newer styles , Deanna Budhoo
October 21, 2024
Very pleased with the purchase, sales & staff at otto everything goes so very smooth thank you everything goes so very smooth thank you More
by egram1
October 20, 2024
I bought my 2024 Cadillac XT4 to Otto 5 times so far and each time gets worse. I have to show TSB's to Otto. My last trip was for 2 hour software update which i was not told how long it would take. I showed each time gets worse. I have to show TSB's to Otto. My last trip was for 2 hour software update which i was not told how long it would take. I showed the service writer a picture of my dash , infotainment screen was a solid blue but what upset me the speedometer was blank as I was driving the thruway. It did correct itself after I was able to pull off and turned the car off and on. There was no concern from Otto. I am a long time GM customer and expect better. More
by mixie_r
October 19, 2024
Very happy with the service we received from every facet. In the short time we have had the SUV, LOVE it. Just have to get use to where everything is located. LOL In the short time we have had the SUV, LOVE it. Just have to get use to where everything is located. LOL More
by lcombs6
