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Otto Cadillac

Albany, NY

4.7
2,063 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,063 reviews

October 23, 2024

Always treated well at Otto and a pleasant experience. Staff accommodating and informative, meeting my needs each and every time. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

Clean dealership excellent communication skills by the service managers that I observed talking to other customers while I was there and myself. I drove 135 miles each way to this dealership because I was More

by Pmmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

I have been coming to Otto for years. I am always treated with great respect and courtesy. The very best dealership I have ever dealt with.. More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

Everyone made it a great and easy experience! Was very happy with the service I got! More

by mstandrews618
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bussinger
October 22, 2024

Maintenance costs are much higher than other dealers/service centers. I paid almost $400 for an oil change and alignment. More

by vh12309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Otto Cadillac responded

Hello and thank you for sharing your feedback with us. We understand that pricing can be a concern, and we want to assure you that our oil change and tire rotation prices are competitive with other service centers in the area. Our goal is to provide quality service and use high-grade materials, which can impact costs. Additionally, overhead expenses play a significant role in our pricing structure, often leaving us with minimal to no profit margins in todays economic climate. We appreciate your understanding and hope to have the opportunity to serve you better in the future. If you have any questions or would like to discuss this further, please feel free to reach out to us directly. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 21, 2024

I had been a while since I purchased a vehicle and was very pleased with my service at Otto. I didn't feel pressured into buying and Steve was very polite and pleasant to deal with. I am very happy with More

by warddh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Fast, courteous service. Will definitely be back for all my service needs and my next Cadillac. More

by Richard Elwyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yoemans in sales. Very knowledgeable in helping me look at the newer styles , Deanna Budhoo
October 21, 2024

Very pleased with the purchase, sales & staff at otto everything goes so very smooth thank you More

by egram1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

I bought my 2024 Cadillac XT4 to Otto 5 times so far and each time gets worse. I have to show TSB's to Otto. My last trip was for 2 hour software update which i was not told how long it would take. I showed More

by mixie_r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Otto Cadillac responded

Hello and thank you for taking the time to give our service department this review. I am sorry to hear that you had a less than desirable experience during your last visit. We would like to discuss this issue with you so we can come up with a solution. Our service manager will be reaching to you. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 19, 2024

Very happy with the service we received from every facet. In the short time we have had the SUV, LOVE it. Just have to get use to where everything is located. LOL More

by lcombs6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bussinger (Finance)
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