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Otto Cadillac
Albany, NY
2,213 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,213 reviews
July 04, 2025
We did not work with Ian Maher. We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got t We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got the car we wanted. More
by cfcostanzo
Verified CustomerEmployees Worked With
July 03, 2025
I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More
by Ctricarick
Employees Worked With
July 02, 2025
Declan made the buying process very easy. We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgea We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgeable about the 2026 Vistiq (even though it had not been our long). Smooth experience on the paperwork side of thing. I spoke with several dealers prior to landing on Otto and from my experience they are very upfront and professional. More
by davis.matthew315
Employees Worked With
July 01, 2025
All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! It’s always a great experience! Never had a complaint yet! More
by sbond702
Employees Worked With
June 30, 2025
Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the results. More
by clchalek
June 30, 2025
Good service on time with a friendly customer attitude. Completed work on time . Professional st! Completed work on time . Professional st! More
by rcgreene
Employees Worked With
June 26, 2025
Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More
by TheDancers
June 26, 2025
Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More
by tcullum124
June 26, 2025
Always clean dealership, friendly staff, easy to make appointments and keep you updated on service progress. appointments and keep you updated on service progress. More
by ruferpj
Employees Worked With
June 26, 2025
Amy was extremely. unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Y unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Yankees game that night with grandchildren. We simply needed a new headlight for our Cadillac XT5, as a cop had stopped us previous night on way back to hotel. Her whole attitude and air about her from the moment I explained that we had a headlight out was that she was going to make our situation difficult. She did not even come back to me for over 40 minutes after I sat down in waiting room (which only had a few people in it) to let me know price and that they had the part. It was another 45 minutes for her to let me know I was done. But, she did not even come over to me. She stood from a distance and had to shout my name for me to go to her. When I entered her office where she was already sitting, she made it a point to announce that she got me out of there in an hour and a half. Of course, that time did not include the time it took for me to explain to her my sitation and have her tell me that she did not think they could get me in that day. Then I had to practically beg her so I did not disappoint grandkids who were still back at hotel. However, all other individuals I encountered, however, seemed very nice as I saw how they treated other customers so much nicer than she treated me. We have tons of relatives in Albany area as we are from there originally. I let many of them know how we were treated by Amy and recommended they perhaps should not buy a vehicle from Otto. More
by BETH
Employees Worked With
