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Otto Cadillac
Albany, NY
2,002 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,002 reviews
January 06, 2025
My experience is Otto was efficient and considerate. Michael did a great job of learning and understanding my wants, needs and restrictions. He helped me to pick the perfect Cadillac for my lifestyle. T Michael did a great job of learning and understanding my wants, needs and restrictions. He helped me to pick the perfect Cadillac for my lifestyle. The entire team was polite and considerate. And I was in and out of the dealership with a new car in hand in one day, the whole process took less than 4 hours in total. Mike never gave up on me! More
by bridgette99
Verified Customer
January 04, 2025
Outstanding service on my vehicle and service personnel (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. More
by TOBY.RABENBURG
January 03, 2025
Mike had the exact car I wanted out on lease, kept me informed when it would be turned in, I was in no hurry, waited about 2 months person who had it leased decided to purchase a new car had to wait for informed when it would be turned in, I was in no hurry, waited about 2 months person who had it leased decided to purchase a new car had to wait for their delivery. Mike kept me aware of the process, called me when It was turned in, we went tried it, gave deposit awaiting the title to complete the sale. Everyone especially Ryan?? Walked us thru all the accessories and bells and whistles, he was most helpful and did a very thorough and patient with us, he went abive and beyond to make sure we would appreciate all the car was equipped with. Financial rep was also outstanding explaining what would best suit our needs. Very organized and professional in every aspect of this purchase. Highly recommend this dealership. More
by hsbco12137
January 02, 2025
Very friendly and easy to deal with. Would be a return customer. Love my new car. Would be a return customer. Love my new car. More
by mvhalcyon
January 01, 2025
Positive attitude from everyone. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. More
by CAPSTRAW1950
January 01, 2025
Top-notch customer service. service advisor Bill McLean kept us advised of progress of repair and estimated completion. service advisor Bill McLean kept us advised of progress of repair and estimated completion. More
by debmaloney28
December 31, 2024
Great friendly service. They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for any future purchase and services. I would highly recommend Otto Cadillac. More
by XLR
December 31, 2024
Very timely when I got there very courteous. Very honest and very willing to accommodate with a card to use while mine to be worked on Very honest and very willing to accommodate with a card to use while mine to be worked on More
by Lynniebell
Employees Worked With
December 31, 2024
Very professional staff. Explained everything and the pricing. My first time getting my car serviced there Would recommend them. Explained everything and the pricing. My first time getting my car serviced there Would recommend them. More
by jajurusik92
Employees Worked With
December 28, 2024
The service was excellent I only needed a NYstate inspection but they completed the job in excellent time inspection but they completed the job in excellent time More
by FABR4377
