Open Road Honda

Unbelievably unprofessional dealership! I went into the Edison Open Road Honda today for an oil change and to have them resolve 4 recalls on this vehicle. They refused me service because of a less than per Edison Open Road Honda today for an oil change and to have them resolve 4 recalls on this vehicle. They refused me service because of a less than perfect survey I had filled out. Eric Thompson, the Service Manager, approached me and actually said: “I see here in my system that you gave us a bad service review a couple of months ago. That’s very bad for us. So, we’ve made a decision about you. Here are your keys. We will not do business with you ever again. Please go”. I immediately left and called Honda USA to file a complaint. You be the judge! More

Conrad Matthews is the BEST! We just leased a Honda CRV and Conrad assisted us. We got an amazing deal and the process was extremely smooth. We will definitely recommend Open Roa We just leased a Honda CRV and Conrad assisted us. We got an amazing deal and the process was extremely smooth. We will definitely recommend Open Road Honda to all our friends and families. Thank you!!!!! Ravi and DIlini More

These ppl are cunning liars, back alley used car dealer They sold me extended warranty and told me it was good at any Honda dealer nationwide, EXCEPT no other Honda dealers will honor this warranty. These p They sold me extended warranty and told me it was good at any Honda dealer nationwide, EXCEPT no other Honda dealers will honor this warranty. These people are cunning liars who are no better than a dark corner used car lot! FIND ANOTHER DEALER, look at their ratings and VIDEO RECORD entire interaction. You cant even speak to a manager when you call this dealership! How can Honda, a once great company, let this go on?? And dont think contacting Honda directly will help. They said basically, "Yea thats the way it is." Can you believe that?? A company with a brand like this just destroying itself. Sad. One time I had a Toyota with extended warranty, however never needed to use it bc nothing ever went wrong. Something has happened to Honda, the entire company. More

What a disappointment Dealership won't let you speak to someone in sales unless you make an appointment to come in. Plenty of other Honda dealer out there. Dealership won't let you speak to someone in sales unless you make an appointment to come in. Plenty of other Honda dealer out there. More

Bait and switch Maybe it was a bad day.Too crowded. They give good price over internet, then they add "Dealer installed options" for $1500 Very hard to negotiate. St Maybe it was a bad day.Too crowded. They give good price over internet, then they add "Dealer installed options" for $1500 Very hard to negotiate. Stay away More

Great Service I was looking for a used van since mine was older and I wanted an Odyssey. I saw some good deals at different places but they fell thru for one reaso I was looking for a used van since mine was older and I wanted an Odyssey. I saw some good deals at different places but they fell thru for one reason or another. I then saw a car I liked on the Open Road website and went to see it. Met with Willie who was real friendly and basically I just told him what I was looking to leave with and we were able to make the deal. When I got the car home, there was some real damage on it that I did not see. I went back and met with the service manager who did not hesitate to say they would fix it at no charge. They also fixed the alignment which I had missed. They also waited for a check from my lien holder and still let me take the car with just the deposit. I was very happy with the way they treated me. More

I have been leasing Hondas for the last dozen years and I've been to several different dealerships and there are none that even come close to Open Road Honda in Edison. I thought it wouldn't matter which I've been to several different dealerships and there are none that even come close to Open Road Honda in Edison. I thought it wouldn't matter which dealership I went to so I tried Planet & Academy buy for my money there is no better place to buy or lease a car. Led by Gercino Soares and so many great salesmen like Mike Cislo and others my friends have bought cars from, I would never go anywhere else. Friendly, competent and knowledgeable this team is the best. I've brought my parents, my sister and my friends to Open Road and they've all either leased or purchased new Hondas. My lease on my Accord is up in October and I already know I'll be going to Open Road. More

Willie was awesome! I walked in thinking he wasn’t going to be able to help me but he did and I’m so glad! Thank you Willie! to be able to help me but he did and I’m so glad! Thank you Willie! More

Willie Rodriguez is amazing person great people skills and always kept a smile on my face and put me in the car of my dreams. and always kept a smile on my face and put me in the car of my dreams. More

Conrad Matthews at Open Road Honda made our car choosing a pleasurable experience. He was very knowledgeable and helped us make the decision that was perfect for our needs. We are enjoying our CRV. Stu an a pleasurable experience. He was very knowledgeable and helped us make the decision that was perfect for our needs. We are enjoying our CRV. Stu and Dorothy Z More