Open Road Honda

I would like to share with you how my experience went with the Open Road Honda on route 1 in Edison, NJ. First of all, let me just begin my saying the customer service was absolutely atrocious. I was with the Open Road Honda on route 1 in Edison, NJ. First of all, let me just begin my saying the customer service was absolutely atrocious. I was horrified by how I was treated and the employees there were completely discourteous towards me. I was set up and appointment with them at 7:15 by an employee in person and than finding out that they do not even open til 745. After I finally got in, after speaking to my advisor, Nadonley she was quite polite to me and answered all the questions I had but after a while, I got called at the front desk to sign out everything. After waiting in the line for about 10-15 mins, it was my turn to sign all the papers. While signing the papers, I was asking questions to what I was signing to and the cashier was also polite to me. HOWEVER, the service advisor Michale Amorim came up out of nowhere rudely demanding me to hurry up and that there's people behind you waiting. Bear in mind, I was not even there for 5 min and he was being utterly disrespectful to me demanding me to move ahead that there's a lady behind you. I informed him right away that I was waiting for almost 3 hours and that she can wait as I did. After that I spoke to the assistant manager, Ron Krusius who also did not assist me in any way but instead told me yet again to leave and that your car’s been ready. Overall, all the people at the service wanted to get rid of me, not giving me any type of assistance, and basically throwing me out. I was SHOCKED and disgusted by their service so my husband called them and Rom Krusius picked up the call telling my husband that my wife was creating a scene and that she was the one that was at fault. Now this was when my husband was astounded when the assistant manager of the Honda Service told my husband to "KNOCK YOURSELF OUT" when he politely told him that I would like to come and speak to you about the situation. That is completely disrespectful and I assure you that this is just not the way you or anyone would speak with their customers. Overall, the service provided by the service advisors and mangers were appalling and offensive. DO YOURSELF A FAVOR DO NOT BOTHER GOING THERE! More

Hello everybody, look just want to share my today 05/27/2011 experience with Open Road Honda (at least used sales department) absolutely HORRIBLE place to be. First of all my Honda Accord 2008 lease 05/27/2011 experience with Open Road Honda (at least used sales department) absolutely HORRIBLE place to be. First of all my Honda Accord 2008 lease was finished so I called to Honda financial to find out what to do next they check everything (inspection, payments) and told me to bring the car to the Open Road Honda even this almost one hour drive from my town I was feel fine to know that this will be quick in terms of return procedure. OK I brought the car and the manager dept said NO we will not take you car and that gentlemen I think his name Rick communicate with customers in form of statements NO WE DON'T ACCEPT YOUR CAR, YOU don't have a copy of inspection NO we don take you car My car lot is too small NO WAY, YOU did not buy car from us WE don't take your HONDA I was under impression that guy thinks he on some other dealership other then Honda, not to mentioned how this character even work with people anyway I call again Honda Financial explain everything they called that freaky Manger of Open Road Honda, asked for the fax and sent him the copy of my inspection plus I guess reminded to him that he still sells Honda After that they kind of sobered up and set some sales person to finish return it took after call from Honda Financial about 5 min. Those guys are frisks the costumer service is absolutely horrible they literally started yell at us ( I was with my wife there) ant trying to prove us that Honda Financial and North America is just nothing and they can do basically what they want cause they are independently owned corporation forgetting the contract their owner signed with Honda Anyway the place is bad just watch out. I would NOT recommend it to my friend !!!! More

Bait and switch.... WE went in to buy a new 2011 Odyssey Bait and switch.... WE went in to buy a new 2011 Odyssey EX-L. We negotiated a price and then told them we would be back later that day to complete Bait and switch.... WE went in to buy a new 2011 Odyssey EX-L. We negotiated a price and then told them we would be back later that day to complete the deal. We arrived later that day. We were told that the van we negotiated on was sold and they had others. I checked their inventory sheet and sure enough they had a twin of the original car but had an "accessories" label on it. so they would not honor the original negotiated deal. Turns out the original "deal" vehicle had the exact same "accessories" label just on the top of the next page as it was on the bottom of the page. They expected me to pay a higher price because they made an "honest mistake" and we should not hold them to the negotiated price. They wanted us to take the hit because they didn't even understand which car they were negotiating on. They are the salesmen that give car salesmen a bad name. the only thing that was missing were the cheesey plaid sports jackets and the wacky wavy inflatable arm guys out front and the giant gorilla on the roof More

Let me start by saying I only gave them a 4 for price because I was buying a highly desirable car, the Honda Odyssey Touring and they are very tough on price and no incentives for financing, even with 2 because I was buying a highly desirable car, the Honda Odyssey Touring and they are very tough on price and no incentives for financing, even with 2 stunning (mid 800s) credit ratings. In all other categories they were AWESOME. With that aside, I started my day with a disappointing experience at DCH Old Bridge. Not even in the dealership for 15 minutes we were sent on our way. I was ready to say, forget the car, it's too much anyway and we said, "Let's try Open Road (Edison)". We checked their stock online and they had triple the number of cars that DCH had. They had the polished metal color we wanted to originally. So on a busy Sat. about 11AM, we walked through the front door and were greeted by Ramon Diaz (at DCH, I had to go find the reception desk off to the side and ask for a salesman). I said we were here to "make a deal" and right away he sat us down, asked if we needed refreshments etc etc. SUPER friendly and considerate, taking his time. We talked about the vehicle, he got one for us to drive, he showed us the one we wanted, we educated us to the features and such. He then took our trade-in for appraisal. He brought the numbers back, we haggled over everything, the dealer provided $400 mats (they ARE really nice) which we thought we were being scammed to buy, we haggled over the price of the trade in. We had an attitude already as we were SOURED by the DCH experience. I was getting skeptical that we were going to have a deal. Throughout it all, Ramon held his cool, smiled and TOLD THE TRUTH. We ended up naming OUR price and although we came close to leaving and he did have to "go in the back" to get permission (I am assuming), the dealership agreed to our terms. Yes, we thought an even lower price would have been fair 9to us), but in the end, ANY transaction has to have both parties walk off contented (and lose something) for it to be a "nice" experience. We got the car and a decent price and the dealer took our 10 year old battlewagon ! We were NOT an "easy" sale, yet we were still treated throughout the whole process (thanks, Ramon!) as if we owned the place. I had my wife and young kids there to further complicate the process, but all of that didn't phase him. They also provided free refreshments all day long. I want to buy a car from a dealership that is "hungry" for a sale, don't you!? Don't you want to haggle over the price? Even better, give them the number you want, which is lower than theirs and have THEM acquiesce and accept? My money is hard earned and I want a voice in how it is spent. I want to feel as if I got the best bargain. Whether or not Open Road was the best bargain isn't the point. THEY MADE ME FEEL AS IF IT WERE THE BEST DEAL! This is really key. We walked away satisfied and happy. I see this dealer has a much poorer rating than DCH on this review site. I would have believed this 2 days ago. Now, "caveat emptor", my story here is factual, I am not making it up, I have no vested interest in either dealership. Read my review of DCH Old Bridge. It was NOT a pleasant experience at all. They'd be lucky to get a 1. Perhaps it's best to work with specific salesman mentioned in reviews, you cannot go wrong with Ramon Diaz at Open Road. Not once during the whole process did he leave us to work with someone else. He followed the new car, he made made sure it was prepped. He made sure the default user settings on the electronics were completed. He put in our radio stations. He kept coming by (it's LONG process) and telling us what he was doing to speed things up. He knew we were tired. The very last thing he did for us, as we were leaving, is to give us wheel locks (and had them installed) "on the house". A VERY nice touch. I don't know if he's going to read these reviews, from what I understand, they DO care about them, especially if they are unsolicited and "from the heart", Ramon, thanks for the service! More

The experience I had dealing with the service staff forced me to conclude that you can never trust “this” dealer for nothing. To describe the gentlemen I dealt with, at best was discriminative, rude, a forced me to conclude that you can never trust “this” dealer for nothing. To describe the gentlemen I dealt with, at best was discriminative, rude, and inattentive to your requests and or problems and thinks a customer is only qualified enough to know ‘how to turn the ignition on/off & drive’ and on top..they con you into getting expensive repairs done which are completely unrelated to your service issues. Last but not the least, they have no knowledge (or pretend to) and acts like you are talking gibberish when you suggest a possible reason you think might lead to having such issues with the car. The whole experience with this dealer lead me to believe that new or used car...ANYONE WHO BUYS FROM OPEN ROAD HONDA will never see good(acceptable) service or a better deal. I am presently looking to purchase a new car now (read my story) and WILL NEVER EVER BUY A HONDA…EVER!! I only hope someone from Honda North America sales/marketing reads this so they know why people don’t by Honda ...only because of such local dealers. My story. I have a used 2003 Honda Accord LX(bought from Sansone), and had no major mechanical problems until I visited Open Road Honda. I was there just for an oil change, I was told to leave the car and come back within few hours. After an hour waiting at nearby Wendy’s we got a call from Mike listing items which needs to be fixed and was told it could be safety risk if not fixed, like battery, some suspension bushing so on so forth!! So my wife as paranoid as she is...okayed on all and suggested Mike (not sure of the last name) that if he can look at one more thing, replace fuse for radio if it’s blown. Total $373. Picked up the car...saw that the battery was replaced and oil was changed whereas found no real difference in suspension, that’s ok! Checked radio..it was still not working. Asked Mike if that was fixed? He came back saying all fuses are ok and seems like there is some loose wire or electrical issue. My wife took his word and told me. I checked the fuse box and pulled the 7.5 amp fuse for radio which was blown out showed to my wife. Then went to Strauss & Auto got a pack of 10 fuses for $2.17. The story does not end here, after the battery installation, I started having problems with the car..It would stall midway while driving. Next week after this oil change episode, Monday at 7:30am on my way to work my car stalled on Turnpike going 65 miles per hour. Could not get it started anyway..so had it towed to Open Road for repairs..towing expense $140 and day wasted for work. Nevertheless, explained everything to Ron Krusius and was told to leave my car and they will check and advise. Got his call in the afternoon they were unable to find anything except the oxygen sensor which needs replacing (parts and labor $283) and was told if I wanted to look into replacing the starter $689 and that “might” fix the problem, however he cannot say for sure and need to see after replacement if we still had this problem. I passed on the starter and just replaced the sensor knowing that it is no rocket science to know that the car started fine earlier and stalling midway has nothing to do with the starter and was hoping that this could be an isolated issue and sensor might fix it. But I was wrong the car broke down again this time on Route 287, this time I was frustrated and did not want to take the car to this dealer so had it towed to my house, where it is still sitting unfixed. It is such a struggle to get to work everyday with one car between my wife and me and a 5 month old. Anyways, I researched online and found out there are two problems which could result in such issues one ignition switch or main fuel relay. So called Ron and told him my findings, and was surprised to learn that he had a memory lapse and do not remember of us saying anything about stalling. Further, he would not make an attempt to make a good faith offer to change it to earn our trust and repeats the same slogan “leave your car here and we will look at it” (we will either steal/replace good parts from your car or our trainees will use your car as a guinea pig). I have just ordered main fuel relay from ehonda.com $33.42 and will replace it myself and swear never to step at Open Road Honda ever and will force my family and relatives never to go there aswell. More

HONDA xxxx - Don't leave a deposit - you will never get it back without calling your credit card company. The crew at Open Road Honda are terrible... it was xxxx at Open Road Honda on Route 1 in Edison, it back without calling your credit card company. The crew at Open Road Honda are terrible... it was xxxx at Open Road Honda on Route 1 in Edison, NJ. They lie, cheat and try to strong arm you, and those are their positive traits. First they will tell you they have a car to get you interested. They will make you wait for hours because they say they have the car you want - but after waiting for hours - poof - there is no car! They expect that you waiting around will drive you to be frustrated and then take another car... and that is what they offer you. When you finally put your foot down and say you want the car you were promised - then miraculously they say they can get it, but that is bull. They will ask for a large deposit, make you wait for weeks and then produce nothing and try to sell you a car they WANT off the lot as they tried in the first place. So you don't get the car you wanted but once again, they are trying to frustrate you into taking something they want. The best part, when you ask for your deposit back they strong arm you into not giving it back. Now technically they can't say you can't have it back, but they delay the process for days and pressure you to choose something else. I even went to Open Road Honda dealership to get the refund in person and they said they could not give it to me. I had to eventually get the credit card company to put in an investigation to cancell the charge as I was getting the run around. They held onto thousands of dollars and did not have the car we agreed on in our agreement. I understand the car selling game is a tough one and there are some questionable sales techniques, but these yaks at open road honda take it to a whole new level. I could deal with not getting the car we wanted (as per our contract) in the end, but when you get shafted, the dealership should refund your money immediately. You should not have to go to your credit card company to get the charges reverse. Don't ever leave a deposit at Open Road Honda in Edison. More

This weekend my parents and I visited Open Road Honda. We are looking for a car for me as a gift for doing well in school. I have very high standards for what I look for in a car so we are shopping around to are looking for a car for me as a gift for doing well in school. I have very high standards for what I look for in a car so we are shopping around to find the perfect fit for me. When I got to Open Road Honda we were greeted immediately which was nice compared to other dealerships where you are just standing around waiting to be helped. We were then introduced to a salesman, Naggi Khalil that would be helping us. After explaining our situation and what kind of car we were looking for he showed us the newest Accord and Civic models and told us the main features and benefits. I was very happy that Mr. Khalil looked at me and talked directly to me since it was ultimately going to be a car for me, even though my parents are paying for it. After seeing the newer models we were also shown a used Accord at a price that would allow for lower monthly payments. I did not make a decision yet but I am happy with my experience at Open Road Honda because everyone we dealt with, especially the salesman and sales manager, were very knowledgeable and friendly. More

I purchased a new Honda Accord EX V6 for my mother last week from Open Road Honda through the American Express Auto Purchasing Program. The AMEX Auto Purchasing Program presumably guarantees the buyer a lo week from Open Road Honda through the American Express Auto Purchasing Program. The AMEX Auto Purchasing Program presumably guarantees the buyer a low price that the dealer is obligated to honor (but the dealer is allowed to tack on his own documentation fees and must add state tax and title fees). Gerald Wactor, the New Car Sales Consultant who assisted us was friendly and helpful and did indeed honor the base price quoted us by the AMEX Auto Purchasing Program (but, as you will read below, the documentation fee was another matter entirely). However, every question needed to be answered by a sales manager. The original sales manager we had, "Dean" (unfortunately, I do not have his last name), was rude, disrespectful and not at all helpful/interested in finding the best way for us to purchase the vehicle. At one point, he was so far out of line that Open Road Honda called him to the back of the dealership and had him replaced by another Sales Manager, Shree Justy. We did not proceed with the purchase until Dean was forced to come back and apologize in person for his outrageous behavior. Once Dean apologized, Shree assisted us and was much more professional and helpful than Dean and ultimately guided us through the purchase process. My principal complaints are as follows: 1. Open Road Honda slammed us with a $399 documentation fee at the very end of the purchase process. A quick look at Edmunds.com (while I was still at Open Road Honda) revealed that any documentation fee above $100 was exorbitant. When I mentioned this to Gerald and asked that something be done to reduce the documentation fee (and he in turn asked his managers) I received a flat, insistent "no" but without any explanation as to what the documentation fee includes and why it is so high. Not wanting to remain past the 4 hours I spent in the dealership and being exhausted from the unnecessary obstacles Open Road Honda put in the path of what could have been a simple and pleasant purchase of a Honda Accord, I relented and accepted the unfairly high documentation fee. 2. When my family went to take delivery of the car, we found an additional 12 miles on the odometer that Open Road Honda was incapable of explaining. We suspect that one of their employees may have taken the car for a joyride. This suspicion was further bolstered by the fact that we found an empty Pepsi can in the cupholder in between the driver and passenger seats. Needless to say, the car was supposed to have been detailed in preparation for customer pickup and the fact that the Pepsi can in the cupholder was missed did not exactly inspire confidence on that front either. Overall, I am dissatisfied with my experience at Open Road Honda and would not recommend it either to AMEX Auto Purchasing Program buyers or to any other buyer for that matter. Open Road Honda takes its customers for granted and insults their intelligence (Dean, the sales manager mentioned above at one point attempted to have me believe that Open Road Honda had a high rating on Dealerrater.com--I checked on my blackberry on the spot and called his bluff, after which he said that Dealerrater.com only contained angry customer reviews anyway and was therefore not an accurate indicator of real customer satisfaction). This dealership clearly has not accepted that, thanks to the internet, people have a great deal of information about all of the unfair fees that dealers can charge and that customers only want to be treated fairly and with respect. Definitely, a dealership to be avoided. More

Salesman is trying his best to make a sale and be friendly. Given the circumtances I stated, and as I come in with a price quote already, Everything should not need to take a long time. But Manager, friendly. Given the circumtances I stated, and as I come in with a price quote already, Everything should not need to take a long time. But Manager, D makes rediculous offer and try to make weird offers which really makes me angry. I already told him, that we want the deal done. So Mgr gave an offer which he cannot stand by what he offered. No word of honor. And he is very arrogant and give us an impression that he doesn't need the sale anyway. I have received a couple of feedback that they are very arrogant. BUt because, this dealer is nearer to my place I still tried it and got disappointed. More