Open Road Honda

Service department is very rude to its customers. The employee Adam & the manager Neil are very rude. Neil doesnt listen to what your saying and he has a bad attitude. Mike tells Adam secrets and then th employee Adam & the manager Neil are very rude. Neil doesnt listen to what your saying and he has a bad attitude. Mike tells Adam secrets and then they go to Neil. Neil was rude and he just walked away when I gave him a competitor coupon. Sales department is good. More

Had very nice experience. Deal was done 1-2-3 in 30 min. I brought a Honda civic Coupe on lease. Took the delivery same day . I brought a Honda civic Coupe on lease. Took the delivery same day . More

I had a pleasant experience buying a new car from Open Road. Abbey at the dealership was extremely helpful throughout the buying process. Their service is impeccable. I would certainly recommend buying a Road. Abbey at the dealership was extremely helpful throughout the buying process. Their service is impeccable. I would certainly recommend buying a Honda from Open Road. More

Good dealership. Got great service and a good price. Ramon takes good care of his clients and doesn't rush things to close the deal. Cathy & Suri are helpful as well. Ramon takes good care of his clients and doesn't rush things to close the deal. Cathy & Suri are helpful as well. More

My salesperson Abby was very helpful, frienldy, not pushy and by far the best salesperson I ever had to deal with at a car dealership. I was a very satisfied customer walking out of there. I really hope she and by far the best salesperson I ever had to deal with at a car dealership. I was a very satisfied customer walking out of there. I really hope she is still there when its time to turn in my lease. More

Oh man these guys were simply awesome.. Overall time spent with them was 5-6 hours in just 2 visits on 2 Saturdays. Got an awesome quote on first saturday.. None of the dealers could match it. Went on s spent with them was 5-6 hours in just 2 visits on 2 Saturdays. Got an awesome quote on first saturday.. None of the dealers could match it. Went on second saturday and was all set in 3 hrs including finance and all other formalities. I am now a proud owner of a Honda Accord EX-L thanks to Open Road Honda More

I feel the customer service, quality of work and friendliness is great. Even though i found a small(very minor) dent on my new car, (that is fine ,I can take a service appointment and get it fixed ) friendliness is great. Even though i found a small(very minor) dent on my new car, (that is fine ,I can take a service appointment and get it fixed )I felt my overall experience is great at Openroad Honda. More

When i decided to buy a suv i first went to this showroom they offered very good price and good customer service and i never went to any other dealer. they offered very good price and good customer service and i never went to any other dealer. More

I would like to share with you how my experience went with the Open Road Honda on route 1 in Edison, NJ. First of all, let me just begin my saying the customer service was absolutely atrocious. I was with the Open Road Honda on route 1 in Edison, NJ. First of all, let me just begin my saying the customer service was absolutely atrocious. I was horrified by how I was treated and the employees there were completely discourteous towards me. I was set up and appointment with them at 7:15 by an employee in person and than finding out that they do not even open til 745. After I finally got in, after speaking to my advisor, Nadonley she was quite polite to me and answered all the questions I had but after a while, I got called at the front desk to sign out everything. After waiting in the line for about 10-15 mins, it was my turn to sign all the papers. While signing the papers, I was asking questions to what I was signing to and the cashier was also polite to me. HOWEVER, the service advisor Michale Amorim came up out of nowhere rudely demanding me to hurry up and that there's people behind you waiting. Bear in mind, I was not even there for 5 min and he was being utterly disrespectful to me demanding me to move ahead that there's a lady behind you. I informed him right away that I was waiting for almost 3 hours and that she can wait as I did. After that I spoke to the assistant manager, Ron Krusius who also did not assist me in any way but instead told me yet again to leave and that your car’s been ready. Overall, all the people at the service wanted to get rid of me, not giving me any type of assistance, and basically throwing me out. I was SHOCKED and disgusted by their service so my husband called them and Rom Krusius picked up the call telling my husband that my wife was creating a scene and that she was the one that was at fault. Now this was when my husband was astounded when the assistant manager of the Honda Service told my husband to "KNOCK YOURSELF OUT" when he politely told him that I would like to come and speak to you about the situation. That is completely disrespectful and I assure you that this is just not the way you or anyone would speak with their customers. Overall, the service provided by the service advisors and mangers were appalling and offensive. DO YOURSELF A FAVOR DO NOT BOTHER GOING THERE! More

Hello everybody, look just want to share my today 05/27/2011 experience with Open Road Honda (at least used sales department) absolutely HORRIBLE place to be. First of all my Honda Accord 2008 lease 05/27/2011 experience with Open Road Honda (at least used sales department) absolutely HORRIBLE place to be. First of all my Honda Accord 2008 lease was finished so I called to Honda financial to find out what to do next they check everything (inspection, payments) and told me to bring the car to the Open Road Honda even this almost one hour drive from my town I was feel fine to know that this will be quick in terms of return procedure. OK I brought the car and the manager dept said NO we will not take you car and that gentlemen I think his name Rick communicate with customers in form of statements NO WE DON'T ACCEPT YOUR CAR, YOU don't have a copy of inspection NO we don take you car My car lot is too small NO WAY, YOU did not buy car from us WE don't take your HONDA I was under impression that guy thinks he on some other dealership other then Honda, not to mentioned how this character even work with people anyway I call again Honda Financial explain everything they called that freaky Manger of Open Road Honda, asked for the fax and sent him the copy of my inspection plus I guess reminded to him that he still sells Honda After that they kind of sobered up and set some sales person to finish return it took after call from Honda Financial about 5 min. Those guys are frisks the costumer service is absolutely horrible they literally started yell at us ( I was with my wife there) ant trying to prove us that Honda Financial and North America is just nothing and they can do basically what they want cause they are independently owned corporation forgetting the contract their owner signed with Honda Anyway the place is bad just watch out. I would NOT recommend it to my friend !!!! More