Open Road Honda

Recently purchased a 2009 certified pre-owned Honda CRV from there on Labor Day Weekend. We were prepared for the worst and was pleasantly surprised. Great customer service from Tim throughout the entire p from there on Labor Day Weekend. We were prepared for the worst and was pleasantly surprised. Great customer service from Tim throughout the entire process. Andy in Finance was able to secure the best rate possibly from Capital One Auto Finance. I would highly recommend them and especially Tim for anyone looking to buy a great used car. More

We purchased a new CRV in March. Abby was our salesperson. We negotiated $800 off + 2yrs of free oil changes. We met with the finance manager (I forgot his name) after being at the dealership fo salesperson. We negotiated $800 off + 2yrs of free oil changes. We met with the finance manager (I forgot his name) after being at the dealership for several hours waiting for our turn. He was a snake. He had classical music playing in his office and was schmoozing my family while he stealthily slid the papers under our noses to sign. After we came home, exhausted, we looked over the paperwork and realized that we paid full price for the car and the taxes were rolled into the payment plan. He didn't mention the taxes at all among other things. We would've paid the taxes up front instead of paying interest on that. It was our mistake that when he sat us down and told us he would explain everything that we took his word for it. In reality, he didn't explain anything, but we know all about his daughter and his 3 grandkids, Kia, Mia and Nia (names rhyme). Now it is August and time for my first oil change. I looked through my paperwork only to find it doesn't mention any free oil changes. Somehow, I am not shocked, but disappointed. I've called the dealership 3 times and was told on 2 occasions that Abby is no longer there so I left messages with 2 other people, Jason Lee and Bono. They haven't returned my calls. I called the 3rd time and was told by Mike that Abby is back. I've left a voicemail for her but don't have much hope that she will return my call. Overall, it was a terrible buying experience. When we were ready to drive the car off the lot, the gas tank was a little more than half full and Abby didn't show me how to turn on the lights or any basic functionality of the car. She hooked up my phone to the bluetooth, though. I would not recommend this dealership to anyone nor will I go back there for another car. More

I was very happy with Open Road Honda. I would definitley recommend them to anyone. From the minute my husband and I walked in everyone made us feel very welcome. My salesperson Julia Garcia-Santiago was ext recommend them to anyone. From the minute my husband and I walked in everyone made us feel very welcome. My salesperson Julia Garcia-Santiago was extremely friendly and very courteous. She is very knowledgeable with explaining all of the details of the vehicle. She was extremely helpful with everything and went out of her way to make us feel comfortable with the process of the purchase. She is a great asset to Open Road. I would definitely recommend her to anyone as well!! She is 10 in our book!! More

Open Road Hoda is typical highway Dealership... Employee does not care about customer and uses old fashion sales process. I went to purchase vehicle couple times but they have hidden prices and add more mo does not care about customer and uses old fashion sales process. I went to purchase vehicle couple times but they have hidden prices and add more money on to sales bill... example, you price negotiated should be final but they would add DELIVER CHARGE to bill which is included in price but they add it on top of you negotiated price. They drag buying process to drain energy, as I said uses old fashion highway sales process... Because of Unpleasant experience Open Road did not earn my business... More

They work good and friendly and efficiently, although the price is a little bit higher if compare to some other auto shop. I'll recomend them. price is a little bit higher if compare to some other auto shop. I'll recomend them. More

Scam operation!! Left a deposition for 1700. They said we had the car!, check clear the next day! It's been over a month no check, no car! Just mileage from driving there telling us check was there! C we had the car!, check clear the next day! It's been over a month no check, no car! Just mileage from driving there telling us check was there! Cashier said she was not informed!, GM rich said he knew nothing about it ? really!! Don't go here! They are robbers! Did you notice that everyone that recommends the dealership on this site has deal with the GM! That shows you the caliber of the sales people! Shady! More

After having to put $500 down, I received a phone call from the not so helpful sales representative to prove to the banks that I was a citizen in this country. I decided not not continue the process with from the not so helpful sales representative to prove to the banks that I was a citizen in this country. I decided not not continue the process with them since I found a way better deal at a Subaru dealership but when asked to give me back my $500 down they didn't even have records of it and asked me to fax my receipt or go over to the dealer...really? Horrible service whatsoever! More

Outstanding service and prices. Personnel were courteous, knowledgeable and attentive. Great inventory of vehicles. Kept every commitment made with a price that beat all others. knowledgeable and attentive. Great inventory of vehicles. Kept every commitment made with a price that beat all others. More

I made an appointment for service and was able to get in the next day. When I arrived the valet parked my car and I went inside and saw the advisor right away. I was told the service was going to take 90 mi the next day. When I arrived the valet parked my car and I went inside and saw the advisor right away. I was told the service was going to take 90 minutes and was done before that. I will definately go back for my next service and will ask for the same advisor whose name was Ron. Was a great experience. More

I went online and got an internet quote it was prompt and to the point. When I arrived in the dealership I was greeted politely and professionally. They had the car I wanted in stock and honored their price to the point. When I arrived in the dealership I was greeted politely and professionally. They had the car I wanted in stock and honored their price. I was meet a guy named Rich (who I found out later was the GM)on my way into meet the business manager he asked if I was doing ok and had everything gone smooth and guaranteed the rest of the process would continue to be excellent. He was absolutely right and I am now enjoying my Accord. Thank You Open Road! More