Open Road Honda

Our dissatisfaction is not with the salesperson, but rather with their management's unwillingness to meet their price commitment and their insistence on last minute dealer add-ons. We had given their rather with their management's unwillingness to meet their price commitment and their insistence on last minute dealer add-ons. We had given their internet department the price quote we received from another dealer, and Open Road stated in an e-mail that they could definitely beat the other dealer's price. In a follow up e-mail to schedule an appointment, we expressly stated that if there were any surprise costs such as undercoating, window etching, LoJack, pinstriping etc., we would not be interested in dealing with them. Open Road assured us that their pricing was clear and there would be no surprises. Since we had bought our first CRV from them a few years earlier, we felt confident that we would get a got deal as a returning customer. Needless to say, when we started to discuss price, we were told that they would not beat the quote from the other dealer, but rather just match it. The manager was adamant and would not budge. Secondly, when we asked to provide the total cost at that sale price, the dealer added an exorbitant $398 charge for documentation, $95 to clean and prep the car, and $199 for window etching. We stated that these charges were unreasonable and we would not pay for prep and window etching and that the doc fee should be reduced. The salesperson Teresa got a rejection from the manager who was not even willing to meet us part way, so we walked out. Two days later we bought a 2014 CRV EX AWD from another dealer who kept their word and honored their price quote and had no last minute add-ons. More

Folks, be very careful before you consider buying or leasing through Open Road. They will NOT properly process your license plates on any vehicles that you turn in and, when you call in or visit for ass leasing through Open Road. They will NOT properly process your license plates on any vehicles that you turn in and, when you call in or visit for assistance on getting more information about where your license plates might be, you can expect to be treated like garbage. We found out the hard way. Apparently Open Road failed to properly surrender our plates and now someone is driving around NJ, racking up tickets against our plates that should have been surrendered by Open Road. That's not just irresponsible, that's illegal. So why is this happening? After several conversations with friends and family in law enforcement, it's very clear that someone at Open Road is simply handing out sets of plates to friends/family, etc. instead of properly surrendering the plates. We've already started working with the DMV to get to the bottom of this. Should be interesting. Bottom line: Don't let this happen to you. When it comes to pick out a new car, save yourself a lot of time and trouble by skipping a visit to Open Road. More

I had a very good experience here buying a 2013 Honda Civic. The salesman, Yong Shin, was very helpful and honest the whole time. The financing department worked hard and got me a very good interest rate Civic. The salesman, Yong Shin, was very helpful and honest the whole time. The financing department worked hard and got me a very good interest rate. I am completely satisfied with my car. More

Walked into this dealership with not a lot of hope... Since I had already been to a different dealer and had no luck and not a very good experience. I decided I had nothing to Lose and with the help of Since I had already been to a different dealer and had no luck and not a very good experience. I decided I had nothing to Lose and with the help of Sal and Dave it was a dream come true. Walked out of there with not just a car but a 2013 Honda Civic... Thank you so much guys!!!! Definitely will come back and send you customers. More

My experience with Open Road Honda was Fast Friendly My experience with Open Road Honda was Fast Friendly Fair Fun Come on down....ask for Ralph, Jerry or Henry. Drove away with the deal I asked f My experience with Open Road Honda was Fast Friendly Fair Fun Come on down....ask for Ralph, Jerry or Henry. Drove away with the deal I asked for!!! J Lu 10/19/13 More

We leased a new Honda Pilot from Open Road Honda and traded in our old Pilot earlier this week. The salesperson, Yong Shin, was very knowledgeable, friendly and not pushy. We were considering either buy traded in our old Pilot earlier this week. The salesperson, Yong Shin, was very knowledgeable, friendly and not pushy. We were considering either buying or leasing, and he patiently discussed the various options with us and worked with his manager to reach a deal. Overall, we were pleased with the experience, and I have already recommended Yong to my friend who is considering a new Honda. More

I visited Open Road Honda over the weekend and had a pleasurable experience. I purchased my first Honda vehicle there which was the accord sport. Thanks to salesman Mathew and Manager Dave for making th pleasurable experience. I purchased my first Honda vehicle there which was the accord sport. Thanks to salesman Mathew and Manager Dave for making the deal as expeditiously as possible. I'd highly recommend this dealer to anyone in the market for a Honda vehicle..... More

My salesman was Yong Shin he was very informative and was very patient with any questions I had. There was a little nick on the back bumper. Yong made all the arrangements to have me come in and have it repa very patient with any questions I had. There was a little nick on the back bumper. Yong made all the arrangements to have me come in and have it repaired. He gave me Stan's name and number and it was fixed in a timely fashion. I would recommend Yong and Open Road Honda to my family and friends. More

I was very pleased with the costumer service and the dealer was very helpful. I found what I wanted at a reasonable price and I have not complaints at all. dealer was very helpful. I found what I wanted at a reasonable price and I have not complaints at all. More

I leased a 2013 Honda Accord from Open Road Honda and was extremely satisfied with the knowledge and service provided by my salesperson, Stanley Moe. Stanley took the time to explain everything in detail an extremely satisfied with the knowledge and service provided by my salesperson, Stanley Moe. Stanley took the time to explain everything in detail and was always available for any questions. After the transaction was completed, Stanley continued to stay in touch to make sure everything was satisfactory. In sum, my experience at Open Road Honda was great and Stanley Moe was the reason for my positive experience at the dealership. More