Open Road Honda

This was my first purchase from Open Road Honda in Edison, but after the great customer service I received, I'll surely be back. They were very friendly and willing to work with me on price which I ap Edison, but after the great customer service I received, I'll surely be back. They were very friendly and willing to work with me on price which I appreciated greatly. I would definitely recommend this dealership to anyone looking to purchase a new Honda. More

Before coming in Gil had been in contact with me and was very pleasant and accommodating. Once we got in we felt he was very honest and put us in the best car for our family situation. He took his time and very pleasant and accommodating. Once we got in we felt he was very honest and put us in the best car for our family situation. He took his time and was very thorough and helped us to get a rate that was affordable for our family. We were so pleased that we will be back soon for our next vehicle. More

Returned to Open Road Honda for our 9th (yes, ninth) time over the last 12-years (new, leased, and used vehicles for my wife, two sons, and myself)- this time to purchase a 2013 CRV-LX and the experience, as over the last 12-years (new, leased, and used vehicles for my wife, two sons, and myself)- this time to purchase a 2013 CRV-LX and the experience, as always, was pleasurable, professional, and stress free. Simply made a phone call to Sales Mgr. Jason Lee, told him in advance what we were looking for, added a trade-in for this purchase, mentioned our price point bottom line, and basically made the deal over the phone. We had also dealt with now Finance Mgr. Hassan Rafique for 4 of our vehicles in the past when he was the Sales Manager at Open Road and he is one of the main reasons we always return to Open Road - thanks Hassan and great to see you today! When we arrived at the dealership this morning (around 10 AM), met up with Jason and Abdul (our Sales Rep.), discussed the phone conversation, and Jason not only met his promises, he did better than even my wife's bottom line to keep our monthly payment well within our price point. Everyone goes out of their way to be kind, helpful, honest, and very professional - you can trust these folks to keep their word!! We were driving off their lot a little after Noon today with our brand new CRV-LX in the Polished "gun-Metal" color we wanted for a better price than we had been promised. From the Sales Manager Jason to the Finance Managers (Hassan, Cathy, and Bhavesh), it was a pleasure to once again do business with these folks at Open Road Honda in Edison. More

It has been over ten years since I bought a new car. I was nervous about buying a new car and did not know what to expect. Mr. Yong Shin was very helpful, patient and most importantly kept within my bu was nervous about buying a new car and did not know what to expect. Mr. Yong Shin was very helpful, patient and most importantly kept within my budget. I am extremely happy with my car and would recommend Open Road Honda to future new car owners. More

Excellent Sales staff. Very friendly, helpful & knowledgeable. Little to non-existent pressure, matched best price I had been offered. Let me tell you this was the best Car purchase I have ever m knowledgeable. Little to non-existent pressure, matched best price I had been offered. Let me tell you this was the best Car purchase I have ever made 7 I'm 60 years old. I highly recommend this dealer & these employees. Mr. McFall's Supervisor also deserves mention! More

I received extremely professional, informative and courteous service from Henry Li. I was very impressed with his familarity with the vehicle and his knowledge of its features. There was never any con courteous service from Henry Li. I was very impressed with his familarity with the vehicle and his knowledge of its features. There was never any confusion and the calculations of all payments were clearly explained. I will definitely recommend Henry Li and Open Road Honda to all my frends and relatives looking for car. More

From the moment I walked in, I experienced 5 star quality service. My salesman Henry Li listened to my needs and met them. He showed me several options which were in my price range that I could own my new Ho service. My salesman Henry Li listened to my needs and met them. He showed me several options which were in my price range that I could own my new Honda. Henry was highly knowledgeable about the car he was selling. I am very pleased with the Honda that I bought from Henry Li. More

If I had it to do again, I would AVOID this dealer. I saw the warnings on this post but decided to try them anyway to see if they could beat a previous offer on a similar car from another dealer. I had saw the warnings on this post but decided to try them anyway to see if they could beat a previous offer on a similar car from another dealer. I had a terrible experience there-had to walk out after being there 2 1/2 hours. The salesman George was very polite with no-pressure until numbers were discussed. I was then low-balled on the trade-in value and made to feel that my trade-in was extremely sub-par. Their trade-in offer was much lower than the competition. I was at all times very friendly and amicable. The Manager replaced the salesman to negotiate with me and he was extremely rude and confrontational. He raised his voice to me and he was not by any means, a gentleman. My offer was reasonable, and allowed for dealer profit. I had my own financing and could have purchased the car right then and there. I had done my research on all of the numbers. This dealer succeeded in alienating a potential customer. I left disappointed because I liked the car, but fortunately these guys are not the only Honda dealer in NJ, and there are many more Honda's to be had. I will be buying one tomorrow from another dealer who is not rude, and who offers a fair deal. More

ABSOLUTELY HORRIBLE AND RUDE CUSTOMER SERVICE.. Here is the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, so I asked her to check with her sales manager again about the quote and then send me in "writing" so that I have proof of it. She checked with her manager and sent me the discussed quote via email. I liked the quote and asked to setup an appointment to see the vehicle. So far so good.. The HORRIBLE experience starts when I get inside the dealership... I go inside and request to see a salesperson.. first question I get asked is.. are you here to "SEE" the car or "BUY" the car? I said "BUY".. thats when I got some attention and salesperson asked me to have a seat. I told him that I already have a quote from online department and would like to buy the car. When I gave the printed quote from their own internet department, he took it and took it with him to show it to his sales manager. Comes back and says "there must be some mistake".... and I asked why? He said the internet lady seems to have made a mistake when providing you with a quote. He kept looking but couldnt find anything so said she probably quoted you for a lower model or a totally different car. I again said that she had confirmed with a manager and provided this quote. How can they both make a mistake. He brings in his sales manager (Absolutely RUDE guy) and he said "SHE MADE A MISTAKE... SO WHAT".. this is not the price. Very horrible and he, instead of apologizing to me about the mistake, he started to rude as if it was my mistake that I came in to buy a car from them. Talked rude and just went away. Sent someone else to say "they cant do anything" STAY AWAY!!!!!!!! I read about their horrible reviews before but still took a chance to go there since their quote was attractive. However, I think they are doing this purposely to get the customers inside their showroom and then try to sell their cars at a much higher price. WORST CUSTOMER SERVICE EVER... NEVER GOING BACK THERE. More

I had a recent visit to Open Road Honda in Edison NJ and I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and f I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and friendly there was 1 employee who went far and beyond to ensure I found and got the service and parts I needed in the most comfortable and simplest way possible. Christopher Serra basically held my hand through each step I needed and connected me with each person at Open Road Honda to make sure I got everything I needed promptly and efficiently. I am actually eager to return for my next service as this experience was the best so far hands down. More