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Northtown Subaru

Amherst, NY

4.9
449 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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449 Reviews of Northtown Subaru

April 01, 2024

The dealership has customers needs as their driver. Thank you Northtown. The service center is best with on time service. More

by vpkandarpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherri
Apr 02, 2024 -

Northtown Subaru responded

We're delighted to know that you had a positive experience with our service center at Northtown Subaru. We always strive to prioritize the needs of our customers and deliver timely services. Thanks for your feedback!

March 30, 2024

Garage is very clean and organized. They accommodated me quickly as I'm on an oxygen tank More

by Gilnpaulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Apr 01, 2024 -

Northtown Subaru responded

Thank you for your confidence in Northtown Subaru, and for your business. We are grateful to have you as a customer!

March 30, 2024

The customer service I received from Trisha was excellent. She was attentive, conscientious and caring. More

by Jenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha
Apr 01, 2024 -

Northtown Subaru responded

Jenni, we're delighted to know Trisha provided you with excellent customer service at Northtown Subaru. Thanks for sharing your experience!

March 29, 2024

Excellent and timely service. No problems checking in, waiting for service, work that was done . More

by jawalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy. Helpful and informative.
Mar 30, 2024 -

Northtown Subaru responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Northtown Subaru Team

March 29, 2024

North town has always been on the business of going above and beyond - this last visit was no exception - they were extremely busy and had done technical problems outside their control that caused protracted More

by Bungalowlynn
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 31, 2024 -

Northtown Subaru responded

We're glad to know that despite some technical hiccups, Rob and our Northtown Subaru team were able to keep you updated and provide a solution. We appreciate your patience during this time! Thanks for choosing us for all your automotive needs! Safe travels!

March 26, 2024

Always great service! !! Thank you! Work done in timely fashion with friendly service providers as always More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 26, 2024 -

Northtown Subaru responded

Chris, we're delighted to know you've consistently received great service at Northtown Subaru! Thanks for the positive feedback and here's to many more successful visits.

March 25, 2024

Andy and crew were just fine. There was an issue about getting Subaru brake pads but we made an alternative brand decision together. Otherwise, I wish my car servicing- inspection More

by SusanF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Mar 26, 2024 -

Northtown Subaru responded

Susan, we appreciate your constructive feedback and are glad to know that Andy and our team at Northtown Subaru were able to assist you. We'll certainly take your suggestions into consideration as we continually strive for improvement. Thanks for sticking with us!

March 25, 2024

Chris was very friendly and easy going right from the start. He made the entire experience a joy. I know car buying can be a stressful situation, but he nade it so easy. Kevin handked all our paperwork More

by MLamb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Mar 26, 2024 -

Northtown Subaru responded

We're so glad to know that Chris and Kevin made your car buying experience a joy at Northtown Subaru! We strive for efficiency and ease in our process. Thanks for recommending us, we appreciate it!

March 24, 2024

Andy was pleasant, respectful & & explained everything that was to be done to insure my vehicle was in perfect working order. Will continue to to return to Northtown for all my vehicle’s service. More

by bonniehorohoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Mar 25, 2024 -

Northtown Subaru responded

Bonnie, we're delighted to know that Andy provided you with such a great experience at Northtown Subaru. We appreciate your trust in us for all of your vehicle's service needs!

March 24, 2024

Josh is courteous, efficient ,and professional. I had a software update to my radio. Josh personally sat with me to review, test the radio. More

by Keller.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Meyer
Mar 25, 2024 -

Northtown Subaru responded

We're glad to know Josh provided you with such a thorough and professional service at Northtown Subaru. We appreciate your feedback!

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