Norman Mitsubishi

The worst dealer ever I was about to buy a Mustang from this dealer. I came up with and agreement, i asked million times about the car condition and he replies, it is per I was about to buy a Mustang from this dealer. I came up with and agreement, i asked million times about the car condition and he replies, it is perfect. But after i paid for the deposit things changed, he start to lie. And i found out the car had been in accident. Whenever i asked for more details they say we do not know, but in fact they want to hide the truth. More

Great people great prices We went here in March and bought our kids a Yamaha 90 four wheeler. The staff was great they made sure all our needs were met and they worked with our We went here in March and bought our kids a Yamaha 90 four wheeler. The staff was great they made sure all our needs were met and they worked with our price range thank you guys for making our kids year!!! More

AWESOME I never thought I would be able to get a car with my credit. Norman Mitsubishi worked hard and was able to get me financed with a low payment AND most I never thought I would be able to get a car with my credit. Norman Mitsubishi worked hard and was able to get me financed with a low payment AND most importantly a low interest rate. Their selection of vehicles is outstanding. I will not be going anywhere else to buy a vehicle. More

Above and beyond! Bought a dodge charger here and was totally impressed with the whole experience. Staff was very respectful and helpful. If you have children there is Bought a dodge charger here and was totally impressed with the whole experience. Staff was very respectful and helpful. If you have children there is a nice playroom while you shop for your vehicle. Our salesman Marty was outstanding! No tricks no gimmicks. Will be repeat customers for sure!!! More

Fundamentally dishonest and manipulative The salesmen I initially talked with - Will, Kenny, and Hunter - were all great. Unfortunately, everything else about this dealership is unspeakably f The salesmen I initially talked with - Will, Kenny, and Hunter - were all great. Unfortunately, everything else about this dealership is unspeakably frustrating. It took three attempts to test-drive a new car on their lot. The first car - the one I came for - emitted a terrible screech from the brakes when the salesperson drove it out of its parking space due to rust on the rotors. The next car failed to start at all, apparently due to a dead battery. These were both new cars. After finally test-driving a working (and more expensive) Mirage, I told one of the sales representatives that I wanted to put down a generous down-payment (over 2/3 listed price) and finance the remainder. What I anticipated would be a straightforward negotiation on the price and terms turned into the biggest headache I have had in years. I walked into this dealership after claiming an ePrice of roughly $12,500 on a new 2015 Mitsubishi Mirage. I checked all of the fine print that was available regarding the ePrice and found a caveat that reads "Pricing may include current promotions, incentives, and/or bonus cash." I found that an incentive listed on the car's page is a rebate from Mitsubishi, which I was okay with redeeming after purchase. Within minutes of talking with the "negotiator," he told me that only qualified buyers are eligible for the rebate. I looked at the web page again and find a small disclaimer under the rebate information which reads "On approved credit." That's it. The website fails to mention any other requirements for receiving this rebate, and therefore the advertised price. I learned about these requirements only when he showed me some fine print from the official Mitsubishi Motors website. There is no link to this information from the dealership site, nor is there any reasonable expectation that someone could know about these requirements when viewing the Norman Mitsubishi listing. In other words, the price that is advertised on the website is deceptive. We argued about this misleading advertising for about half an hour. It wasn't until I mentioned UDAAP that he left to "talk with the finance guys" for a bit. He then returned with a sheet of copy paper with "$150/mo" on it written in marker and a place for me to sign. This guy wanted me to agree to loan terms without even telling me the price of the car, which he claimed that he didn't know despite the MSRP showing plainly on the computer screen right in front of us. This is right after he pulled a bait-and-switch on me with the ePrice. I knew that he was a snake at this point. I demanded to know the terms of the loan and the price of the car before signing anything, at which point he brought me what he called an "example" of the price and terms. The numbers on the sheet he gave me had absolutely no relation to the car I wanted or my proposed down-payment. $19,000 MSRP, $2000 down... What the xxxx is this? It's a $15k car and I'm putting $10k down. That's when he told me about a magical $1,800 "acquisition fee" which I suddenly had to pay upon buying the car. I was furious at this point and told him that there was no way I would pay that. He came back with a price and loan offer after that. The "acquisition fee" that he tried to jam down my throat vanished as magically as it had appeared. I received conflicting answers about whether or not my loan application had been approved. I drove home with the car that night, but I still don't know whether the loan is actually approved. I have not received the title. After dealing with these snakes, I don't feel like the car is safe, even though I paid them $10k down. If I didn't need a new, cheap car as badly as I do now, I would have never signed with them. I will never visit this place again if I can help it. They will take any opportunity to manipulate and take advantage of you. More

Waste of time Found a vehicle on auto trader. Called and asked if the vehicle was still available and was assured that it was. I wanted to make sure because this Found a vehicle on auto trader. Called and asked if the vehicle was still available and was assured that it was. I wanted to make sure because this dealership is an hour and fifteen minutes away from where I live. The vehicle that was being advertised is not run of the mill and a difficult find. Any how. I arrived at the dealership to be told that they could not find the vehicle on their lot. The sales man said well maybe its on our other lot. So he drives me over to this other lot. The whole time I am thinking I am being had. Several times the sales man tried to show me other vehicles which really was irritating. I told him, NO, I came to purchase the vehicle in question and I am not interested in seeing anything else. After 40 minutes of lolly gagging around I just said forget it. Im not interested in anything else. So in all I spent 3 hours and 10 minutes of my day to be wasted by lying sales people. BE HONEST WITH PEOPLE AND DONT WASTE THEIR TIME!!! I know what I want and no you cant just get me on your lot in hopes of selling me something else. Beware of this dealership. I feel they are not being honest and I can assure that I wont be doing any business with this dealership ever. More

We bought two cars in two weeks. Two weeks ago I bought a used 05 Buick from them for my mother. Very low miles and checked out fine. Mom loves it. Today we went back and bought a new Two weeks ago I bought a used 05 Buick from them for my mother. Very low miles and checked out fine. Mom loves it. Today we went back and bought a new Outlander Sport for my wife from them BECAUSE we were impressed with them from the first purchase. This time I feel they went out of their way to satisfy us. We had gotten into a not so good vehicle deal from another "helpful" dealership on an 07 jeep three years previous. We were upside down in a major way. They worked through several angles to gut us rid of the Jeep and into a new vehicle. Payments on the new Outlander are approx 60$ more a month than on our 07 Jeep. Who could be mad about that? More

STAY AWAY! FRAUD!! STAY AWAY!!! Large selection but ZERO focus on quality. Car didn't even have an air filter! Flat tire 20 minutes after we bought the car because it ha STAY AWAY!!! Large selection but ZERO focus on quality. Car didn't even have an air filter! Flat tire 20 minutes after we bought the car because it had a patch that was leaking. Seriously. Took car back in to have them checked everything, just in case. Service mgr said it would cost us $100 to put it up on the rack to look at it. They claim to do a "120 point review" of every car w an oil change but don't bother to put a sticker in the car showing the service? When asked, the service mgr said they were "too busy". Yeah, right. Too busy to even check to see if it has an air filter?! FRAUD!!! More

Liars!!!!!!!! We called and asked about a 2014 Dodge Journey they had. My husband asked if it had a 3rd row and was told yes, he said ok we live over an hour away a We called and asked about a 2014 Dodge Journey they had. My husband asked if it had a 3rd row and was told yes, he said ok we live over an hour away and our trade in does not have air conditioning so before we drive out there we would like to see if we qualify and so they had us fill out the online application and when they called back they said we were approved for anything on the lot with a $1000 down, my husband informed them we only had the trade in nothing else and they said they could give us the $1000 for the trade in. So we decide to load up our 3 kids in 95 degree weather and drive out there thinking we would be coming back in a 2014 Dodge Journey, NOPE! We get there and they cannot find the car, once they do we wait for 30 minutes for them to bring it in from their holding lot (keep in mind they knew we were coming to look at that vehicle), then once we start looking at it it does not have a third row, then I ask about a 2012 Dodge Journey they had listed online and the salesman Dustin says oh well I didnt see another one at the holding lot and I dont know much about our inventory never offered to go look or anything, then we were like ok lets see what other vehicles they have with a tird row since we drove all the way out here and Dustin says well lets go inside and talk to the inventory manager and so we did and he forces us to fill out another application, which i told him at the time I did not want to do until we found a vehicle and he said oh its just for the file your approved. When the manager comes out he says we have you apprived but it has to be a new car, they did not have any with a third row, so after talking it over we decide to settle for the new car without the third row and decide that since we are going to be paying on it for awhile it should be something we would be happy with so we go out and find a fully loaded 2015 Mitsubishi outlander Sport and when we ask Dustin to get the keys he goes in and comes back out and says the manager just informed him that it has to be a base model, ok fine well going through their inventory they had two, so I test drove it, it was ok not what I wanted but considering my credit and the shape our current vehicle was in I say ok. Go in to do the paperwork and the manager comes back and says ok we will need a check for $2000 dollars and my husband says I told you all we had was a trade and I told you before we came what shape it was in and he said well I just cant give you anything for it. He sits their and tries to get us to give up something of value such as jewelry or something to that affect and we keep telling him we do not have anything, after getting mad I finally get up to leave and he goes back to the office and comes back 5 minutes later and says yea we cant do antying with out the $2000 cash. Then my husband tells him about hat we were told and that we drove our 3 kids out in the van with no a/c and wasted gas beause its a gas guzzler and he just says yea well it happens (this is the finance manager), This place is a joke and they do not care what they put people through if it gets them on the lot where they can shotgun your credit and get you approved under rediculous terms. DO NOT WASTE YOUR TIME!!!!!!! More

Waste of my time! If you are coming to this dealership to look at any used vehicles, you are wasting your time! They are shady, don't detail any of the cars, and lie to If you are coming to this dealership to look at any used vehicles, you are wasting your time! They are shady, don't detail any of the cars, and lie to you on the phone. I called about a 2007 Durango that they listed online and talked to a guy named Zac. I asked him over 20 questions about the vehicle because I was making a 3 hour drive to come see it. This guy told me that they wouldn't be selling it if it wasn't in great shape, told me there was nothing that stood out badly, and said it went through a 127 point inspection by the mechanics. I couldn't pass up the deal if it was in good condition. The next day I got down there and couldn't even meet this "Zac" character after he had so blatantly stated that we were coming to see him, and instead was given the run around by everyone else employed there. We met 4 other people trying to sell us different vehicles. All in all, the car was total trash. They said it was ticking, the seats were ripped and stained, it had dents and scratches on the outside, cracked windshield, and the idiots didn't even know where the keys were! COMPLETE JOKE! I would never recommend this shady place to anyone! More