Norman Mitsubishi

Bait n Switch Live in Dallas, saw ad on Craigslist, called before driving, rented a car, disrupt my friends, and no car and 2 of the 30 still on Craigslist are n Live in Dallas, saw ad on Craigslist, called before driving, rented a car, disrupt my friends, and no car and 2 of the 30 still on Craigslist are no where to be found....smh More

Complete Waste of our TIme and Gas! Bait and Switch Beware! Went to look at Pre Owned Car Listed on craiglist...Spoke to them before driving almost 2 hours planning on coming home with their car in their ad...W Went to look at Pre Owned Car Listed on craiglist...Spoke to them before driving almost 2 hours planning on coming home with their car in their ad...We were told before leaving our house, the vehicle was being detailed, and pulled to the front to be waiting when we get there...So we get there, and walk around for 20 minutes before finding Doug who we were told to find...We then walk the whole dealership looking for this vehicle (not pulled up front, because it was Not at the dealership!) After all this he disappears again, and returns saying the vehicle was Sold, that his employee lied to us, and she probably won't have a job tomorrow...In between all of this he kept showing us other vehicles much more expensive, and suggesting we go inside and run numbers to see what financing we qualify for (on what car?)...When my wife tried to open a door on one and look inside, she asks why it is locked up...Doug replies "We keep them locked" and "Lets go inside and run some numbers" He didn't even offer to go get a key, to examine inside of a vehicle we did not even drive two hours to look at!! It was insane, and I finally told him this was a complete waste of our time, but give me a card anyway so if you do find something we might be interested in, I can check back...He says he doesn't have any on him...I'm now very frustrated after driving 130 miles to look at car not there, not even able to sit in any vehicle actually there, and now knowing I'm returning home 130 more miles later without even having the guys card or contact info...I tell him "I don't even know your last name!" (he doesn't offer it) I say "Man this is bs (I didn't use the abbreviation) He replies "Ok Sir, if you're going to use cuss words toward me..I'm done" (and walks off) So this jerk, and his so called "staff" at this crooked dealership pretty much ruined our weekend (that I may salvage a small portion of) Now 4:10 p.m. Sun June 14, 2015 (this episode took place yesterday evening) I would not bother with any of these people, as this is "hands down" the worst dealership I have ever been in! (I've worked on cars/motorcycles over 30 years) The Worst! They should probably be reported to the Better Business Bureau, but I'm pretty sure they have multiple entries there! Bill More

Great experience We went in knowing what we wanted and left with it. They really worked with us. They were personable, friendly, and all around great to work with. We went in knowing what we wanted and left with it. They really worked with us. They were personable, friendly, and all around great to work with. More

Dreading car shopping I had a wonderful experience here! I filled out an online app after calling and speaking with Millie about a vehicle I saw on Craigslist. I was able t I had a wonderful experience here! I filled out an online app after calling and speaking with Millie about a vehicle I saw on Craigslist. I was able to get most of everything done over the phone. Once in, I had a very nice salesman (TJ) help me fill everything else out. From there it was a smooth process of test driving some cars, choosing one, and negotiating price. Did I mention they gave me 2000 more for my car (trade-in) than I was offered at 4, yes FOUR, other dealerships?! The whole process only took about 2 hours. I seriously love my new car!! I'd recommend this place to anyone who wants to enjoy their next car shopping experience!! More

Loved my experience I've bought 2 cars a different dealerships before I always felt cheated when it was said and done. I found out about there deals through Craigslist I've bought 2 cars a different dealerships before I always felt cheated when it was said and done. I found out about there deals through Craigslist and made contact with the people at the dealership. I was always greeted by a helpful person and when I got to the dealership someone was set aside just for me to start the car shopping process. I had a great experience with Millie and Doug. If need be I would go back to this dealership in a heart beat. I got exactly want I wanted and it only took a few hours. More

A Great Experience!! We had a great experience feeling with Louky and the whole staff from start to finish!! They help get me in to a great car!! Thank you!! We had a great experience feeling with Louky and the whole staff from start to finish!! They help get me in to a great car!! Thank you!! More

Fast Talk and xx We found a used car on Craig's list. Husband called and made appointment to go see. We called when on the way but wandered around and waited 20 minu We found a used car on Craig's list. Husband called and made appointment to go see. We called when on the way but wandered around and waited 20 minutes before being helped. The salesman was great. Things started to go bad when we made an offer which our salesman told us they accepted. He brought papers and while signing, I saw the price page showed $1800 more than what we were told was accepted. Salesman took it back and then the circus started. Finance guy came and talked down my credit (which is over 700) and explained why they couldn't let it go for less and how we were getting such a good deal with 3.9%. When questioned about salesman telling us it was accepted, he pretended to not know why he would have even told us that. He went back, another guy came out with more of the same xx. Then said he'd call the dealership owner, but in 5 minutes, the second guy came back giving us his first speech again. At the end said they could help by giving a better interest rate. Why would we not get the "good rate" to start with? The worst part was the price was more than the internet price which brought us in to start with. "Running game" on customers is deceitful and no way to do business. More

Rude and Belittling The managers really need to learn how to treat their customers with respect. The salesman was nothing but nice and friendly. However, when I asked t The managers really need to learn how to treat their customers with respect. The salesman was nothing but nice and friendly. However, when I asked the manager to fix the things that were wrong with the car (the dry rotted tires, the strut that was clearly out, and the a/c that didnt work unless you had it on full blast) he told me that he would, if I would fix everthing that was wrong with my trade in. I am sorry, but I found this to be extremely rude when they were giving me rough trade in value to begin with. All he had to say was "I'm sorry ma'am but there is no way we can work that in without raising the price of the vehicle." Instead he chose to make a rude and offensive remark that completely lost a customer. Will not go back and do not recommend this dealership to anyone. More

Awesome Buying Experience I worked with David Mauck during my transaction with Norman Mitsubishi. I spoke to him over the phone and gave him my information and my criteria for I worked with David Mauck during my transaction with Norman Mitsubishi. I spoke to him over the phone and gave him my information and my criteria for a vehicle. By the time I was ready to come in and test drive a vehicle, I was already approved with a vehicle picked out. I was absolutely delighted with what they chose. I was there less than an hour before I drove away in my brand new 2015 Mitsubishi Outlander. Thank you very much. More

Like to lie to your face Found a car being sold there on craigslist for about a few grand. Called a few days in advance that I was coming to look at it. Went there and harasse Found a car being sold there on craigslist for about a few grand. Called a few days in advance that I was coming to look at it. Went there and harassed me the minute I walked in to buy a $24000+ car claiming it's a lil bit more than the car I came for. Then lied to my face saying I couldn't get financed for an older car. Just as I walked out the door I magically could get financed for the car all the sudden. when I got the paperwork for the loan they priced it double of what they advertised. Not to mention the car wasn't even drivable because the power steering pump was shot, windshield was cracked badly and the check engine light was on. I asked if I could see the diagnosis so I knew exactly what was wrong with it but the dealer assured me thinks it was just that. Well I got screwed on dealerships before in the past which I made him well aware of but it didn't mean much to him. Bunch of greasy liars that tell you all the fables you want to hear to make a fat commission. Really don't respect the personality of the customer. They treat you like a zombie. I'll give em props. They know how to lie and change the story up the minute you decide to walk out the door. More