Norman Mitsubishi

Bait and switch, damage, vulgarity Found a vehicle online and spoke with salespoerson several times. Scheduled appointment and were running late so they called for revised eta (they are Found a vehicle online and spoke with salespoerson several times. Scheduled appointment and were running late so they called for revised eta (they are 2.5 hrs away). Got there and the car was "at another lot" so waited 45 min and they brought a completely different car with a bunch of body damage and a different model year. Upon expressing frustration at the bait and switch the employee who brought the different car began cussing and repeatedly dropping the f-bomb! Another person stepped in and offered the model year we wanted in a different color, citing that it is "pristine" condition but is another hour away. 2 hours later the vehicle arrives and has body damage which impedes the passenger door closure function and has been body puttied. The door rail and passenger front fender must be replaced and painted to correct so the dealer agrees to do the repairs but when the paperwork is presented, it is specified that the repair is capped at about half of the estimated cost of repair. All in all we wasted an entire day by attempting to purchase a vehicle at this dealership. The lack of respect for our time was extremely prevalent and was combined with the contiual attempts to sell vehicles which were clearly not as described. Adding insult to injury, a young employee used extremely vulgar language while addressing a much older customer. More

Love my new to me car At first I was hesitant from reading all the bad reviews, but let me tell you that they are wrong! This was one of the best experiences I've had purch At first I was hesitant from reading all the bad reviews, but let me tell you that they are wrong! This was one of the best experiences I've had purchasing a car! I called in about a lifted up ford truck that they had, and the girl on the phone was amazing and informative. I dont remember my salesmans name but he was amazing! I was in and out of the dealership in 1.5 hours! More

Unprofessional, misleading, scam running We bought a new crossover from this dealership several years ago, and the purchase experience was not terrible. The offer that really made the decisi We bought a new crossover from this dealership several years ago, and the purchase experience was not terrible. The offer that really made the decision for us was free oil changes for life, which they honored up until last year when there was "a change of management." We found out about this when we brought in the car for an oil change and were made to feel like we'd done something wrong. They are rude to customers who are only seeking the services originally promised. The airbag light started coming on intermittently, and so the car was brought in since the warranty was still in effect. The specialist able to take care of that issue wasn't in due to an injury, and they asked us to bring the car back in 30 days. We mentioned that we were near the mileage cutoff for the warranty and they said not to worry about it, so we agreed to come back. During that time, we exceeded the miles on the warranty and were told we were out of luck. It appears that the majority of positive reviews for this dealership on this site are from several years ago when management still cared about customer service and honoring their offers. STAY AWAY! More

Best Experience, Hands Down! From the first point of contact with the girl I spoke to from the Craigslist ad, to the finance team, this has been the BEST experience I have had pur From the first point of contact with the girl I spoke to from the Craigslist ad, to the finance team, this has been the BEST experience I have had purchasing a new to me car! Extremely attentive from the start! The car was just as described to me, the dealership itself was clean, the salesman I dealt with, don't remember his name, and the Managers, are simply amazing! I will send all of my friends here to buy for sure! More

OIL CHANGES FOR LIFRE SCAM!!!!!! WITH NEW MANAGER CHANGE!! Recent change of Manager states "they will no longer Honor they're Oil Changes For Life Program" to many people were taking advantage of it????? Wher Recent change of Manager states "they will no longer Honor they're Oil Changes For Life Program" to many people were taking advantage of it????? Where is the honor in customer service when a dealership changes their agreement just to make a current sale!!!!!!! Steer clear from this dealership, Go elsewhere. You can buy from so many other places that want your business!! More

Very unprofessional and deceitful Was there 3 hours on a Tahoe ,they talk a good game but are full of lies and try to con you. We have great credit but we have always paid cash for our Was there 3 hours on a Tahoe ,they talk a good game but are full of lies and try to con you. We have great credit but we have always paid cash for our vehicles because we're leery of dealerships ,this is why. The vehicle was a 2011 Tahoe ltz with 125k the manager Scott said I can a lender for ANYONE in 5 min ,however they don't want to loan on a vehicle with that many miles for 26 thousand but called us to come back they " made it happen" spent another 1 1/2 hrs to be told that we had to take a day off work to drive to nw expressway to sign papers only to be told that the credit union couldn't approve it because of the mileage but they found another lender but had no time to call us back because they were shorthanded and sooo busy, we drove there to get all paperwork with our personal info in it not trusting that they shred it. AS we pulled up our salesman MR.JUSTIN OBI was sitting on a golf cart on his cell phone and took off and hid from us and his coworkers for 20 min and finally gave us the paperwork we asked for...told them no payments over 420 monthly paperwork showed 536.00 Good lord was looking out for us on this ......they are crooks! More

Tell the truth All of the good reviews on this dealership are made from the liars that work at this dealership!! This place is CRAP!! DO NOT BUY A CAR HERE EVER!! All of the good reviews on this dealership are made from the liars that work at this dealership!! This place is CRAP!! DO NOT BUY A CAR HERE EVER!! More

LIARS AND THIEVES STAY AWAY from these deceitful , misleading liars ! they get you into a deal with the highest interest they can twist out of you legally , take 45 d STAY AWAY from these deceitful , misleading liars ! they get you into a deal with the highest interest they can twist out of you legally , take 45 days to get all paper work right , take 45 days to send title ,they are lairs , thieves and con artist to say the least. will not follow through after the sale and provide what they agreed to in writing . sells junk on the lot but makes you think it is brand new . has trucks that bed sides don't match , bent frames , been totaled and still trying to sell them. never followed through with second key or keyless entry as listed on the window. , sold us a truck that they swear they lost money on and the whole time I was telling him he was at top of book. their financing is a joke and could be considered illegal in okla. under usury laws ! will not give you a price verbally and don't give a price until they have all financing paperwork done and ready to sign ! More

Hit and miss We got a vehicle had check engine light on. The service people were gone for the day. So we agreed to bring it back. They said it was air filter and We got a vehicle had check engine light on. The service people were gone for the day. So we agreed to bring it back. They said it was air filter and didn't have one in stock. I bought one and put it in and nothing was wrong with the old one. Check engine light stayed on. We live over 2 hrs away and they expect us to bring it back. The truck i really wanted was the same price and they got me one that I found out was in the oilfield and anyone that knows about the oilfield knows not to get a vehicle that was drove by someone in the oilfield. They knew I didn't want a vehicle from the oilfield. It wasn't detailed or serviced. Our sales people were great while we were there but now don't seem to really care about the engine light when that was my main concern before buying it and obviously don't care cause I still ended up with a truck from the oilfield. We won't buy another vehicle from there. There are worse places though. The truck i got was knewer and was pretty nice but not as nice as the truck i wanted for the same price. You don't know the prices though cause they don't know them. Or didn't when I asked More

Horrible buying experience Tried to sell me a wrecked truck and refused to give me a ride to airport after I flew from Denver to buy. They will screw anybody over and lie to the Tried to sell me a wrecked truck and refused to give me a ride to airport after I flew from Denver to buy. They will screw anybody over and lie to them to make a dollar. More