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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 05, 2024

Mike was great and very informative, everyone at the dealership is always nice and friendly More

by Kristingutierrez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like you had a successful service visit for your Honda, Kristin! Thanks for letting us know, and we'll pass this on to our staff, including Mike. See you next time!

November 04, 2024

Customer service is great. The staff is very knowledgeable when explaining the services that were completed on your vehicle. More

by Joegrim1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our staff could give you the information you needed regarding your Honda services, Joe! We want your experience to be transparent so this makes us happy. Thank you, and we'll be happy to servce you in the future!

November 04, 2024

The customer service I got was outstanding. Mike was very polite and up front with me. More

by awill081969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like you had a satisfying service visit with Mike's help, awill081969! We're happy that everything went well with your Honda. We look forward to serving you again! Thank you!

November 04, 2024

Short wait time, good communication, explanation of the service requirements before and after. Knowledgeable of the vehicle maintenance. More

by pkkaranu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony G.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your service visit for your Honda was made up of all the elements that create a successful one, pkkaranu! Please let us know what we can do, however, to bump up those stars to five. Thanks so much, and we'll talk to you soon!

November 04, 2024

Love their services and they get the job done in a timely manner. They also are always keeping you updated with your services. More

by Botrres0554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we aim to give our service customers, Botrres0554! We want you to be informed and to get back on the road as soon as you can. We're glad that's the experience you were given. Thank you, and we hope to see you in the future!

November 04, 2024

Advisors are always helpful. They try their best in getting you and your vehicle out in a timely manner. More

by Marylou_Aguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're happy that you and other customers are experiencing quality service in a timely manner, Marylou! That's what we strive to provide. If you need a service appointment in the future, you know where to find us. Thank you!

November 04, 2024

The is my third Accord to buy from this location Customer service has always been superior Didn’t feel like the customer service was good this viisit More

by Rnicklas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Nov 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Rnicklas, We’d like to learn more about your service experience, so that we can iron out any issues that you may have faced. As a faithful customer, we’d like to discuss this matter in further detail. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 03, 2024

The maintenance work was done very well and in a timely manner. The service writer explained everything clearly More

by Thebryants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's the way we like service visits to be--informative and efficient. We're glad that you were given that type of experience, Bryants! Thanks so much, and we look forward to working with you and your family again!

November 03, 2024

Excelente customer service advisor. Waiting area was very nice and neat, good communication and intersection with customers. More

by Gonzalez.Alvin
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted that your service visit for your Honda was up to your expectations, Alvin! This type of feedback lets us know that we're on the right track. Thanks so much, and we'll see you at your next service appointment!

November 03, 2024

Friendly and helpfull staff that did not pressureb me into other serives. Nice, comfortable place to wait. More

by Che560O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're here to make service for your Honda a pleasure, Che560O! It's important that you have a pleasant place to wait, and our staff goes out of their way to make you feel comfortable. We're glad that was your experience. Thank you, and we'll see you in the future!

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