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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,995 Reviews
Call Service Center (817) 345-6175

2,995 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 11, 2024

Very helpful and good honest service. My advisor Zackary Frausto was courteous and professional. Great experience !!! More

by Giovanni Quinones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a fantastic service visit, Giovanni! We're pleased that your advisor could provide you with the type of service that we strive to provide. If you need anything in the future, please contact us. Thank you!

November 10, 2024

Attentive, friendly, with great staff. One missing Factor, availability of loaner cars. Otherwise, great experience. More

by Shavener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and will keep your comments in mind. Thanks for letting us know about your satisfying service visit for your Honda! See you at a future appointment!

November 10, 2024

Norm Reeves service center had friendly service and good follow up. They also provided a vehicle that I could use while my vehicle was being repaired. More

by tpool6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Totten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of a loaner car while waiting for your car to be repaired. We want you to be able to keep up with your daily routine. Thanks for letting us know, and we hope to serve you again!

November 09, 2024

The technician is good and his promptly serviced. I am really thanks to him Mr. Zac. Thank you Zac for take care for my car. More

by surendra.bhattarai
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our goal is to provide efficient and timely service, Surendra! We're happy that Zac could provide that to you. Thanks so much, and we can't wait to help you again!

November 08, 2024

I showed up without an appointment and had prompt, friendly and efficient service. They also kept me informed about the progress on my car. I highly recommend Norm Reeves Honda. More

by mrmbj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great that we could squeeze you and your Honda in for a service call! Plus, you received regular progress reports, which we find helpful to customers. Thanks for letting us know, and we hope to serve you in the future!

November 08, 2024

Oil change tech Santis Reyes failed to clean up. Old oil drops on my garage floor afteroil change. Three days later, I had to drive 20 miles round trip n wasted 90 minutes to return to dealership to More

by Sll102289
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We value customer feedback and appreciate you bringing up this issue with your recent oil change. We will discuss this with our service team so that the next time you come in for service, you'll enjoy a five-star experience. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com if you have any further concerns. Thank you.

November 07, 2024

Dennis, my service advisor was very knowledgeable and just a real good dude. Makes me want to come back for sure! More

by Dalejo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're excited to let Dennis know about your awesome service visit for your Honda! Thanks for sharing, and we welcome you to return.

November 07, 2024

This is a very good dealership for anyone to visit and do business with THANKS. More

by carolyn.boring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your positive feedback, Carolyn! Thanks for giving us these compliments, and we hope to work with you in the future.

November 07, 2024

Tristan is the reason I keep coming back to Norm Reeves for expert service! Thanks More

by oceanc8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We'll be sure to tell Tristan that he's made quite a service impression on you! Thanks for putting your trust in us, and we look forward to seeing you at a future visit.

November 07, 2024

I've been coming here since 2008. That says alot. And I have no intention of going elsewhere. Always friendly people and patient when I don't understand something. Thank you! More

by xaneta29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow! Sixteen years--we're extremely flattered! Thanks for trusting us for so long, and we're excited to help you out again with your Honda. See you next time!

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