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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 11, 2024

Why am I getting a survey when I didn’t have a service today? What is this regarding? More

by Katisha.Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Katisha, We periodically send out surveys to our customers so that we can continue to provide quality service with your feedback in mind. If you'd like to be removed from the mailing list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 10, 2024

Attentive, friendly, with great staff. One missing Factor, availability of loaner cars. Otherwise, great experience. More

by Shavener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and will keep your comments in mind. Thanks for letting us know about your satisfying service visit for your Honda! See you at a future appointment!

November 10, 2024

Norm Reeves service center had friendly service and good follow up. They also provided a vehicle that I could use while my vehicle was being repaired. More

by tpool6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Totten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of a loaner car while waiting for your car to be repaired. We want you to be able to keep up with your daily routine. Thanks for letting us know, and we hope to serve you again!

November 09, 2024

The technician is good and his promptly serviced. I am really thanks to him Mr. Zac. Thank you Zac for take care for my car. More

by surendra.bhattarai
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our goal is to provide efficient and timely service, Surendra! We're happy that Zac could provide that to you. Thanks so much, and we can't wait to help you again!

November 08, 2024

I showed up without an appointment and had prompt, friendly and efficient service. They also kept me informed about the progress on my car. I highly recommend Norm Reeves Honda. More

by mrmbj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great that we could squeeze you and your Honda in for a service call! Plus, you received regular progress reports, which we find helpful to customers. Thanks for letting us know, and we hope to serve you in the future!

November 08, 2024

Oil change tech Santis Reyes failed to clean up. Old oil drops on my garage floor afteroil change. Three days later, I had to drive 20 miles round trip n wasted 90 minutes to return to dealership to More

by Sll102289
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We value customer feedback and appreciate you bringing up this issue with your recent oil change. We will discuss this with our service team so that the next time you come in for service, you'll enjoy a five-star experience. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com if you have any further concerns. Thank you.

November 08, 2024

Tristan always takes great care of my vehicles. And every time the work is completed faster that I anticipated. More

by halesO129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will thank Tristan for you! Sounds like he does a great job in taking care of your Honda vehicles. Thank you, and we look forward to serving you again!

November 07, 2024

Fast, friendly service! I like the text updates they send to keep you informed of your vehicle’s progress More

by Steph.Swearengin82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you took advantage of the text updates, Steph, because we want you to know what's going on. Thanks for putting your trust in us with your Honda, and we hope to see you at a future appointment!

November 07, 2024

Service was great and car completed before scheduled time. I highly recommend Norm Reeves Honda More

by kjlacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear! We strive to provide efficient service for our customers like you. Thanks so much, and we welcome you to return for service!

November 07, 2024

We have always received expert service completed in a timely manner. The service staff is friendly and welcoming. More

by Kater13191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty to our service center, Kate! Thanks for bringing your Honda by and letting us know how our service staff handled your repairs. See you next time!

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