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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,993 Reviews
Call Service Center (817) 345-6175

2,993 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 11, 2025

Good clean. wonderful great good customer service.like that they have free coffee and food More

by Hickre16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Snacks and refreshments are on us! We're glad that you could take advantage of these perks. Remember that your service can be that much sweeter when you consider our service specials. Thanks so much, and we're here to serve you!

January 11, 2025

Very Courteous and friendly. Always Kept me updated on the status of my vehicle through text messages. More

by Dave.Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Beevers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so pleased to read your review, Dave! We're happy that our service staff gives you regular updates when you bring your vehicle in for service. Remember that, if you're in a rush, we can accommodate you with Express Service. Thanks for letting us know!

January 10, 2025

The experience was positive. The service advisor Anthony Garcia was friendly, professional and attentive. He explained the service details clearly, resolved the issue. Overall, More

by Arti Kafle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate this five-star review, Arti! It sounds like your Honda is back in shape after Anthony's performance. Thanks for letting us know, and we hope to see you at a future appointment!

January 10, 2025

Norm Reeves dealer employees works just fine as others. No different, I would expect more enthusiasm with customers like me More

by dkjguyen78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalynn’s Bledsaw
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable to us, and we will bring that enthusiasm back to our service department! Thanks for letting us know, and we hope to supply you with a five-star experience next time. See you soon!

January 10, 2025

Awesome service, Excellent knowledge and assistance by service associate Mr Tristan. Friendly dealership environment. Good job. More

by mukush1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We will need to pass on your compliments to Tristan! It sounds like you felt comfortable and well-informed during and after your service visit for your Honda. Thanks for stopping by, and feel free to schedule your next appointment online!

January 10, 2025

Friendly, timely and accurate diagnosis and repair for our tire problem. Car has been great since. More

by cjquella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's good to hear that tire repairs your Honda received contributed to better performance! Thanks for letting us know, and we're here for you when you need any other tire service, such as tire rotations.

January 10, 2025

My guy who helped me was great. Gave me constant updates and didn’t make me get repairs that were not needed More

by Scottieboy.Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward was amazing
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's the kind of service we like to provide to customers like you, Scott! Regular updates will ensure you know the status of your Honda. Thanks so much, and remember that we always provide service specials. Make sure to take a look!

January 10, 2025

I’m very appreciative of the thorough care of my vehicle and attentive customer service that I receive. These practices keep me returning without hesitation. More

by Charitta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty to our dealership, Charitta! We're happy that you're satisfied with our services and hope to see you when you return. Remember that our service specials can make your Honda service even more valuable. Thanks so much!

January 10, 2025

I've been to many Honda dealerships since 2018 when we purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionali More

by Ty Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What an awesome review, Ty! We appreciate your loyalty for nearly 10 years, and hope that you stick with us for more. We will be sure to pass on your compliments to Angel. Remember that we regularly feature service specials that will make your visit for Honda service even sweeter. Thank you!

January 10, 2025

This was my second time using Norm Reeves Honda NRH and it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vac More

by Ggrant8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne
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Jan 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you returning to our dealership for a second visit, Grant! Thanks for the heads-up about the issues you encountered, which will help us to make changes to our service and provide you with a five-star experience. We hope to see you again for your third service visit!

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