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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,427 Reviews

2,427 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 13, 2024

They are always very friendly, informative, and professional. I so appreciate that they keep me informed about what is going on during the servicing, and they strive to do all in a timely manner. More

by ncobb452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We like to keep you informed about your Honda during a service visit, ncobb452! We're glad that that's the experience that you had. Thank you, and we hope to see you next time!

September 13, 2024

I highly recommend this Honda Dealership at Norm Reeves always reaching out for the services my car needs. Very professionally done! More

by Pecero.Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you had such a great service visit for your Honda, Percero! Thanks so much for stopping by, and we look forward to helping you in the future!

September 13, 2024

The mechanics at Norm Reeves in North Richland Hills have great attention to detail. I do not feel like my car is overlooked or treated poorly because it is an older model. My older car is aging gracefully More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that your car received the treatment it deserved, CJ! Thanks for letting us know, and we look forward to serving you in the future.

September 13, 2024

Terrible Experience - Shady, Unprofessional, and Disrespectful I had an awful experience at Norm Reeves Honda, mainly due to our service provider, Kaylynne Bledsaw. She arrived late to our appoin More

by Cody Michaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaylynne Bledsaw
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We strive to provide professional service for all our customers and understand your frustration regarding what you experienced, Cody. These issues will be addressed with our service team, so that we can provide you and other customers with the service that we pride ourselves on. Thanks for your feedback.

September 12, 2024

Very quick and good service Nathaniel Franklin is very helpful dealer was clean good service. More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5-star review! We're thrilled you had a great experience, and we look forward to welcoming you back soon!

September 12, 2024

Zack provided top tier service! I was in and out quickly and my experience was all around great! More

by Rachelagnew13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Sep 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing us and leaving a 5-star review! We’re always here to help with any future needs.

September 12, 2024

Pleasant, friendly and extremely knowledgeable and helpful! Excellent customer service and care! Timely response and communication More

by Rooreagan16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Crean
Sep 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate your kind words and 5-star rating! Please don’t hesitate to reach out if you need anything in the future.

September 12, 2024

Would be even better without the constant nagging about trading the car in, service reminders and repeated requests for reviews. Previous owner was much better regarding these concerns, done nicely and no More

by Rdm8025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and will address these issue with our team, Rdm8025. Thank you for choosing our dealership, and we hope to see you in the future!

September 12, 2024

Wonderful work. I come here for all my car maintenance needs knowing I can count on them to get it done right every time. More

by Taniaalonso1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We strive to provide that kind of service for your car and are glad that we delivered, Tania! Thanks for letting us know, and we'll see you soon!

September 12, 2024

I bought my car nearly ten years ago and have only brought it here for every service and its always been an excellent experience. More

by Lou Sussman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the positive feedback, Lou, and thank you for trusting us for 10 years! Thanks so much, and here's to 10 more.

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