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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,974 Reviews
Call Service Center (817) 345-6175

2,974 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 04, 2025

I bring my Pilot here because the service is great. My service advisor, Anthony, is very good at explaining things and communicates as much as needed. Highly recommend him! More

by Landasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your Honda Pilot in for service all the time! That's very flattering and especially for Anthony. We're pleased that he makes sure that you understand the service that your SUV needed and/or received. Thanks so much, and we'll see you next time!

March 04, 2025

The service advisors are always professional & courteous. They promote from within and do not appear to have a lot of turnover. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We value our service employees and value your review, Lee! We're glad that your service experience went so well. If you need anything else from us, please reach out. Thank you!

March 04, 2025

Amazing customer service. Tristan is awesome as usual. The best. I’ll always come back as long as he is there! More

by Shaleidarenfroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Guess we're keeping Tristan for the long haul, Shaleida! We're so happy that his service performance made such a difference. Thanks for letting us know, and make sure that you request him for next time!

March 04, 2025

This dealer is all about customer service! I say an A+ from this Military Veteran. More

by Chief G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like we make the grade for Honda service, Chief! We appreciate your positive review. Thanks also for your service to our country! If you're in the market for a new car in the future, we have a Military Appreciation program that you can consider.

March 03, 2025

Quick and easy service. Treated with respect and care. Mechanics in the service bay really know their stuff so I trust them with my vehicle More

by polycarpmogendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylynne B
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's nice that our service team has been recognized for their expertise! This will give them a lot of pride to confidently perform service for all of our customers. Thanks for the praise, and we'll be here when you need us!

March 02, 2025

Good service people nice center but failed to make sure all my fluids were filled during a routine service despite checking it off on the paperwork. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing the matter of the fluid replacement for your Honda to our attention. We can address this with our service team so that we make sure that this important step is performed next time for you and other customers. If you'd like to bring your car back to add the necessary fluids, please give us a call or schedule another appointment online. Thank you!

March 02, 2025

He was concern about what I was telling him. .. he kept me informed thru the process More

by lindamikerains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Regular updates can make you feel that your Honda is being handled in the right way, Linda. This gives us confidence in our service team, too! Thanks for sharing, and remember that you can also get Express Service without an appointment!

Mar 04, 2025 -

lindamikerains responded

I appreciate the help he gave me

March 02, 2025

I got right into the service department and they finished the work on time. Thank you More

by joannacrow22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Joanna! Your time is precious, so service for your Honda shouldn't be too long. Thanks for hanging in there, and we hope to see you at a future appointment!

March 01, 2025

Great service, Michael kept us informed and made took care of us. Highly recommend them! More

by Dlantrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Good! Now we can give our service team, especially Michael, a pat on the back. Thanks for letting us know about your Honda service visit! When you're ready to come back for another appointment, we'll be ready to tackle it.

February 28, 2025

I trust this dealership to service my Honda. Tristan is a great service advisor and always takes care of me. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review for Tristan, Nicole! He will be ecstatic to read this and that he's consistently providing a high level of service. If you'd like to work with him again, please let us know. Thanks so much!

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