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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,973 Reviews
Call Service Center (817) 345-6175

2,973 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 07, 2025

The service department has failed me three times in last 3 months. Over promised expectations More

by TomPryor
Recommend Dealer
No
Employees Worked With
Larry Dorvak
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Mar 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

In order to serve you and other customers better, we'd like to learn more about your most recent service visits for your Honda, Tom. That way, we can improve services where necessary. Please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

March 06, 2025

The dealership took care of me, stood by the warranties without fuss or fight they washed my car, but I wish they had vacuumed the floor mats More

by undergroundprofessor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your Honda service visit went so well with the warranty coverage and complimentary car wash! We will address the floor mat vacuuming with our service team and remind them about this for the future. Thanks so much for sticking with us, and we hope to see you soon!

March 06, 2025

When I first drove up there were several employees there and I still waited a while. My advisor was out it took 2 employees to figure that out,The advisor that took care of me was great More

by nohrod17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing the snags in your service visit for your Honda. In the end, it sounds like things went well! We will address our service team about the issues you brought up so that we can provide you and other customers with a five-star experience. Please let us know if you need anything else. Thanks so much!

March 06, 2025

They are very professional and courteous and do the perfect job. I would recommend them to all Honda drivers More

by ziausheikh786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your recommendation makes us so happy! Word-of-mouth can help introduce customers to our services. We're pleased to serve you and hope we see you next time. Feel free to schedule an appointment online. Thank you!

March 06, 2025

I came here to do a service recall at 90000 mile and to save some time I am replacing timing belt n serpentine belt and replacing water pump as per their 100k service plan which is a conscious things to do More

by shaikhhasnat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Mar 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's a good idea to replace the items that may be up for a replacement for your 2017 Honda Pilot like the timing and serpentine belts and the water pump. Sometimes, planning ahead can save you a headache. We appreciate you putting your trust in our service team and welcome you to come back any time. Thank you!

March 05, 2025

I love this dealership. Very professional. Showroom is nice and they have a great eatery. More

by jo.boswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Mar 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We love you, Jo! Our customers mean a lot to us so we want them to be happy. We appreciate the love and you sticking with us for the long haul. Please let us know what else we can do for you. Thank you!

March 05, 2025

They provide the excellent services, advisors & mechanics & sales persons, that place is clean, offer free good coffee, More

by Mly177Tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like an excellent endorsement for our dealership! We're so excited to read this review and look forward to serving you and your Honda again. Feel free to schedule your next appointment online. Thank you!

March 05, 2025

Service prices higher than David Mcdavid in a time when economy needs to be adhered to it’s not justifiable to pay higher than is necessary More

by godsentd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We will keep your feedback in mind about the cost of service. At our dealership, we exclusively use Honda parts for service and rely on our certified service technicians to perform a high level of service. If you would like to discuss this in further detail, please reach out to our Fixed Operations Manager, Richard Meneely at richard.meneely@normreeves.com. Thank you.

March 04, 2025

They service was organized and prompt in completing the repair. They washed and vacuumed my car. I'm very satisfied. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your car looks as good as it operates now, Joe! We appreciate you bringing it in for service. Remember that we also have service specials that can add extra value to whatever service is needed. Make sure that you check them out. Thanks so much!

March 04, 2025

I bring my Pilot here because the service is great. My service advisor, Anthony, is very good at explaining things and communicates as much as needed. Highly recommend him! More

by Landasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your Honda Pilot in for service all the time! That's very flattering and especially for Anthony. We're pleased that he makes sure that you understand the service that your SUV needed and/or received. Thanks so much, and we'll see you next time!

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