Norm Reeves Honda Superstore North Richland Hills - Service Center

The customer service specialist, Kim Kellar, provided a professional service to me. He is very knowledgeable about cars. He always helps me to budget costs for major car repairs. professional service to me. He is very knowledgeable about cars. He always helps me to budget costs for major car repairs. More

Overall, I think this dealership would be very good for relatively new cars. However, their text message asking for approval of recommended services did not work well when I chose my answers. So the servic relatively new cars. However, their text message asking for approval of recommended services did not work well when I chose my answers. So the service advisor had to call me and get my answers over the phone. Secondly I have a 2003 Honda pilot (21 years old). I bought it new at that same dealership under a different name, but they don’t have records for my whole time of ownership. Thirdly, they returned the car to me with a loose battery connection on the positive terminal. The connector was in poor shape, but they didn’t suggest that I get a new battery cable or anything else to fix the problem. So, I wasn’t aware of the problem until two days later when I tried to use the car and there was no electricity coming into the car, and, of course, I couldn’t start it. After much frustration and anxiety, I called the dealership and we determined that it was a loose battery connection. They should not have returned the car in this condition without giving me an estimate to fix it or at least letting me know there was a problem. More

Oil change with an appointment took about 1 and a half hours. Car was just sitting in the shop with no one on it too long... hours. Car was just sitting in the shop with no one on it too long... More

I received excellent service from my service advisor, Zackary Frausto, in the Norm Reeves Service Department. Zack double checked my service history to ensure that I purchased the necessary scheduled ma Zackary Frausto, in the Norm Reeves Service Department. Zack double checked my service history to ensure that I purchased the necessary scheduled maintenance needed for my vehicle. The work was done quickly and my car was ready for pickup the same afternoon. I have all my car’s maintenance done at Norm Reeves Honda, and will continue to do so. More

Anthony Garcia always does a great job handling whatever I need done to my vehicle. I recommend him everytime. I need done to my vehicle. I recommend him everytime. More

It was clean and I wish I had help with a new car no salesman asked if I needed anything. salesman asked if I needed anything. More

In the nine years that I have been bringing my car there for service, it has always been a good experience. for service, it has always been a good experience. More

Kept in contact. Got approval on all repairs. Completed on time.. vehicle was cleaned. Paperwork was explained in detail. Got approval on all repairs. Completed on time.. vehicle was cleaned. Paperwork was explained in detail. More

Service dept is always helpful and accommodating re appointments., work is done timely and completely. appointments., work is done timely and completely. More

The staff was very helpful. Tommy, my service advisor, went above and beyond to ensure my satisfaction. Tommy, my service advisor, went above and beyond to ensure my satisfaction. More